Having effective analytics enables businesses to understand far better than ever before the data they’re collecting, and to do so in greater volumes and more forms. These new capabilities are especially relevant to sales organizations. When applied to sales data, analytics can help sales teams achieve quotas and forecast more consistently, as well as understand the impacts of incentives and maximize the potential of territories, all of which help improve sales performance. These benefits...
Read More
Topics:
Customer Experience,
Voice of the Customer,
business intelligence,
embedded analytics,
Analytics,
Collaboration,
Data Governance,
Data Preparation,
Information Management,
Internet of Things,
Contact Center,
Data,
Digital Technology,
Digital Commerce,
blockchain,
natural language processing,
data lakes,
Intelligent CX,
Subscription Management,
agent management,
AI & Machine Learning
We are happy to share some insights about IBM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
Read More
Topics:
Data Science,
Mobile,
business intelligence,
Analytics,
Cloud Computing,
Collaboration,
Digital Technology
All too often, software vendors view analytics as the end rather than the beginning of a process. I’m reminded of some of the advanced math classes I’ve taken in which the teaching process focused on a few key aspects of a mathematical proof or solution, leaving the rest of the exercise to be worked out by the students. In other contexts, you may hear people say the numbers speak for themselves.
Read More
Topics:
Data Science,
Machine Learning,
business intelligence,
Analytics,
Collaboration,
Data Governance,
Information Optimization,
Digital Technology,
collaboration for business
Blockchains are attractive because their built-in security and trust factors make them useful for almost all business interactions involving organizations and individuals. Blockchains have two basic functions. One is as a method for handling transactions involving property such as land deeds, trademarks or other assets. The second involves exchanges of data such as identities of individuals or businesses, the location of an object at a point in time or weather conditions. All interactions...
Read More
Topics:
Big Data,
Data Science,
Mobile,
Marketing Performance Management,
Office of Finance,
business intelligence,
Analytics,
Cloud Computing,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain
Cloudera provides database and enabling technology for the big data market and overall for data and information management. As my colleague David Menninger has written, the big data and information management technology markets are changing rapidly and require vendors to adapt to them. Cloudera has grown significantly over the last decade and now has approximately 1,000 customers and provides support and services in countries around the world. Its product and technology strategy is to provide a...
Read More
Topics:
Big Data,
Data Science,
Machine Learning,
business intelligence,
Analytics,
Cloud Computing,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Cognitive Computing,
Information Optimization,
Digital Technology
