Ventana Research Analyst Perspectives

NewVoiceMedia Demonstrates its Validation in Contact Center in the Cloud

Posted by Mark Smith on Nov 13, 2018 6:00:00 AM

I am happy to share some insight on NewVoiceMedia drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We evaluated NewVoiceMedia and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on contact centers in the cloud.

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Topics: Cloud Computing, Collaboration, Customer Experience, Contact Center, Customer Analytics, Customer Engagement, Customer Service, Workforce Optimization, NewVoicemedia, Value Index

Who’s Hot in Analytics and Business Intelligence

Posted by Ventana Research on Apr 21, 2015 8:21:48 PM

Ventana Research recently completed the most comprehensive evaluation of analytics and business intelligence products and vendors available anywhere. As I discussed recently, such research is necessary and timely as analytics and business intelligence is now a fast-changing market. Our Value Index for Analytics and Business Intelligence in 2015 scrutinizes 15 top vendors and their product offerings in seven key categories: Usability, Manageability, Reliability, Capability, Adaptability, Vendor Validation and TCO/ROI. The analysis shows that the top supplier is Information Builders, which qualifies as a Hot vendor and is followed by 10 other Hot vendors: SAP, IBM, MicroStrategy, Oracle, SAS, Qlik, Actuate (now part of OpenText) and Pentaho.

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Topics: Analytics, Big Data, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer Performance, Data Quality, Gartner, Governance, Information Applications, Information Management, Operational Intelligence, Predictive Analytics, Value Index, Strata+Hadoop

Analytics and Business Intelligence: Multifaceted and Evolving Technology

Posted by Ventana Research on Mar 31, 2015 10:15:18 AM

Just a few years ago, the prevailing view in the software industry was that the category of business intelligence (BI) was mature and without room for innovation. Vendors competed in terms of feature parity and incremental advancements of their platforms. But since then business intelligence has grown to include analytics, data discovery tools and big data capabilities to process huge volumes and new types of data much faster. As is often the case with change, though, this one has created uncertainty. For example, only one in 11 participants in our benchmark research on big data analytics said that their organization fully agrees on the meaning of the term “big data analytics.”

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Topics: Analytics, Big Data, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer Performance, Data Quality, Gartner, Information Applications, Information Management, Predictive Analytics, Value Index, Strata+Hadoop

Ventana Research Rates Total Compensation Management Software in 2014 Value Index

Posted by Ventana Research on Aug 22, 2014 9:14:20 AM

Now available from Ventana Research is our Value Index on Total Compensation Management for 2014.  Total compensation management directly addresses one of an organization’s largest investments – employee pay. As such it is a critical activity for supporting other human capital management and talent management processes.

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Topics: Analytics, beqom, Business Analytics, Business Collaboration, Cloud Computing, Decusoft, Financial Performance, IBM, Kenexa, Mobility, Oracle, Pay for Performance, Peoplefluent, SAP, SuccessFactors, SumTotal Systems, TCM, Towers Watson, Value Index, Workforce Performance, Human Capital Management, Compensation

Kronos Innovates and Leads Workforce Management

Posted by stephanmillard on Apr 4, 2014 2:28:37 AM

In the past year Kronos announced a major release of its Workforce Central suite and more recently, made an announcement regarding a major investment that should help keep the company well capitalized. Kronos is one of the largest vendors of workforce management systems, providing time and attendance, labor scheduling, absence management, HR management, payroll and recruiting applications. In 2013 the company grew to almost US$1 billion in revenue, selling to companies around the globe and having users in more than 100 countries. Kronos offers two product lines based on the sizes of companies. Workforce Ready serves small and some midsize companies, and Workforce Central serves companies from the upper midsize through the very large. A while ago my colleague Mark Smith discussed several major enhancements to Kronos’ products, and there have been notable events since then.

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Topics: Business Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Collaboration, compliance, Governance, HCM, HR, HRMS, Kronos, Mobile, Risk & Compliance (GRC), Social, Social Media, Technology Innovation Award, Value Index, Workforce Management, Workforce Performance, Office of Finance