We are happy to share some insights about inRiver PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
inRiver is a Vendor of Assurance in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 30, 2021 3:00:00 AM
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
IBM Named an Innovative Vendor in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 28, 2021 3:00:00 AM
We are happy to share some insights about IBM Product Master drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Continuous Planning, Product Information Management, Price and Revenue Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, work experience management
Using Event Data in Manufacturing to Improve Business Processes
Posted by
David Menninger on Jul 28, 2021 3:00:00 AM
Event data can be used to enhance existing processes, but it can also be used to dramatically impact operations, revenue models and the bottom line for manufacturers. Our Benchmark Research shows 95% of manufacturers consider it important to speed the flow of information and improve responsiveness within business processes. In this perspective I’ll share how manufacturers are working with event data to transform their organizations.
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Topics: Customer Experience, Information Management, Internet of Things, Data, Digital Technology, Operations & Supply Chain
Bluestone PIM Named a Vendor of Assurance in the 2021 Value Index
Posted by
Mark Smith on Jul 26, 2021 3:00:00 AM
We are happy to share some insights about Bluestone PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Product Information Management, Price and Revenue Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, work experience management
The Market and Value Index for Collaborative Analytics and Data
Posted by
David Menninger on Jul 23, 2021 3:00:00 AM
I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2021 Ventana Research Value Index: Collaborative Analytics and Data is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and included vendors.
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Topics: business intelligence, Analytics, Collaboration, Data Preparation, Information Management, Data, Digital Technology, natural language processing, mobile computing
Stibo Systems is Innovative in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 23, 2021 3:00:00 AM
We are happy to share some insights about Stibo Systems Enterprise Platform drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Continuous Planning, Product Information Management, Price and Revenue Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, work experience management
Varicent Advances SPM and New Revenue Intelligence
Posted by
Stephen Hurrell on Jul 21, 2021 3:00:00 AM
As mentioned in my Analyst Perspective, Revenue Performance Management: Leadership and Operations for Optimal Outcomes, there is continuing pressure on sales leaders to deliver against sales targets in increasingly competitive markets. Among the various levers that sales leadership can use to support these efforts, are applications and processes that best position sales teams to achieve targets, such as planning and allocating territories, establishing quotas and devising incentive compensation plans supportive of organizational revenue goals. Once in place, continuous monitoring of lead-to-opportunity progress and pipeline health can aid in identifying areas for improvement as well as solidifying sales forecasts to better indicate gap-to-target issues and necessary adjustments to territories and compensation incentives.
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Topics: Sales, Analytics, Sales Performance Management, Price and Revenue Management, AI and Machine Learning, sales enablement
Riversand is Exemplary and a Leader in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 21, 2021 3:00:00 AM
We are happy to share some insights about Riversand PX 360 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
Vendors Ranked and Rated for Embedded Analytics in Value Index
Posted by
David Menninger on Jul 21, 2021 3:00:00 AM
I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2021 Ventana Research Value Index: Embedded Analytics and Data is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and included vendors.
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Topics: Analytics, Business Intelligence, Data Preparation, Information Management, Data, natural language processing
Customer experience (CX) tools are going through a transition, from piecemeal applications designed to solve narrowly defined problems, to broader suites with integrated functionality. This is occurring along multiple fronts in CX. Software for managing inbound interactions and customer issues is being gathered into CX suites sometimes described as Customer Experience Management (CEM). On the marketing side, the phenomenon is seen in the creation of Digital Experience Platforms (DXPs).
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Topics: Customer Experience, Marketing, Voice of the Customer, Product Information Management, Digital Marketing, Digital Commerce, intelligent marketing, Conversational Marketing
ServiceNow Brings Customer Workflows with Automation and Intelligence
Posted by
Keith Dawson on Jul 20, 2021 3:00:00 AM
Customer Service & Support (CSS) is a software segment that provides tools for tracking and resolving customer problems, primarily through contact centers. The segment has been mature for decades but today is reinvigorated by a new emphasis on workflows and automation. Vendors, like ServiceNow, have been innovative in developing new technologies for managing self-service and field service, and providing agents with contextually relevant information during interactions. The new technologies brought to bear on this include artificial intelligence (AI) for knowledge search and delivery; agent assist and guidance tools; and SMS-centric customer messaging.
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Topics: Customer Experience, Voice of the Customer, Analytics, Contact Center, Product Information Management, Digital Commerce, AI and Machine Learning, Subscription Management, agent management
We are happy to share some insights about Magnitude Agility PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
The Value Index for Vendors Providing Analytics and Data on Mobile Devices
Posted by
David Menninger on Jul 19, 2021 3:00:00 AM
I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Mobile Analytics and Data 2021 is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and which vendors are included.
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Topics: business intelligence, Analytics, Collaboration, Data Governance, Information Management, Data, Digital Technology, natural language processing, mobile computing
Why Adaptive HCM Should Be an Enterprise-Wide Priority
Posted by
Ventana Research on Jul 16, 2021 3:00:00 AM
"Configurable" has historically been used to describe the degree to which enterprise software, such as HCM systems, can readily adapt to a customer’s business and process requirements, ideally with no (or only modest) involvement from software experts or IT teams. The term will likely always have considerable value when evaluating HCM systems because, while not always top of mind with buyers, the level of configurability in applications is essential for achieving key strategic goals, such as elevating organizational agility. Configurability is the means, but when an enterprise can react or adapt to indications of potential business risks or opportunities with quick, decisive workforce actions and decisions, this is the true business opportunity in the configurability and flexibility equation. Organizational agility is one of the most reliable paths to sustaining competitive advantage. Think of the situation where a large consultancy has determined they can successfully bring a new service offering to the market. They must quickly and effectively execute a broad range of workforce-related activities including, in some cases, conducting a type of analysis or tracking some information for the first time. Their agility is clearly aided by having an adaptable HCM system.
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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll
Salsify is Exemplary and a Leader in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 15, 2021 3:00:00 AM
We are happy to share some insights about Salsify ProductXM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
Amazon is a Vendor of Merit in 2021 Value Index for Analytics and Data
Posted by
David Menninger on Jul 15, 2021 3:00:00 AM
We are happy to share some insights about Amazon QuickSight drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
When we speak of the “customer experience,” we are really referring to the results of a broad spectrum of activities that collectively we describe as a journey or a lifecycle. In the past, how we spoke about customers was largely determined by the limited view of what transpired during short, contact center interactions. Customer experience (CX) evolved as a way to incorporate more facets of behavior into an assessment of the customer’s ultimate value and intent than is possible by looking only at an isolated interaction.
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Topics: Customer Experience, Marketing, Voice of the Customer, Contact Center, Product Information Management, Digital Marketing, Digital Commerce, Subscription Management, agent management, intelligent marketing, Conversational Marketing
Pimcore Named Exemplary and Overall Leader in 2021 PIM Value Index
Posted by
Mark Smith on Jul 13, 2021 3:00:00 AM
We are happy to share some insights about Pimcore Platform drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
Google is a Vendor of Merit in 2021 Value Index for Analytics and Data
Posted by
David Menninger on Jul 13, 2021 3:00:00 AM
We are happy to share some insights about Google Looker drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
Akeneo Rated Exemplary Leader in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 12, 2021 3:00:00 AM
We are happy to share some insights about Akeneo Serenity drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
ThoughtSpot Earns Merit Ranking in 2021 Value Index
Posted by
David Menninger on Jul 12, 2021 3:00:00 AM
We are happy to share some insights about ThoughtSpot drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
Informatica is Exemplary and Leader in the 2021 PIM Value Index
Posted by
Mark Smith on Jul 9, 2021 3:00:00 AM
We are happy to share some insights about Informatica's Product 360 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Sales, data operations
TIBCO Rated with Merit in 2021 Value Index in Analytics and Data
Posted by
David Menninger on Jul 9, 2021 3:00:00 AM
We are happy to share some insights about TIBCO Spotfire drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, AI and Machine Learning
Sisense is Vendor of Merit for Analytics and Data Value Index
Posted by
David Menninger on Jul 8, 2021 3:00:00 AM
We are happy to share some insights about Sisense drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
Twilio is Vendor of Merit in Contact Center in the Cloud Value Index
Posted by
Keith Dawson on Jul 8, 2021 3:00:00 AM
We are happy to share some insights about Twilio drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
Infor Gets Assurance Rating for Analytics and Data Value Index
Posted by
David Menninger on Jul 7, 2021 3:00:00 AM
We are happy to share some insights about Infor Birst drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Preparation, Data, Information Management (IM), natural language processing, AI and Machine Learning
Amazon has Merit in the Contact Center in the Cloud Value Index
Posted by
Keith Dawson on Jul 7, 2021 3:00:00 AM
We are happy to share some insights about Amazon drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
The Flavors of Global Payroll: Mission Dictates Model
Posted by
Ventana Research on Jul 7, 2021 3:00:00 AM
Payroll management is one of the six major focus areas in the Human Capital Management research and advisory practice at Ventana Research. The umbrella term “continuous payroll” is used to connote the always-on nature of a modern payroll function and related demands of supporting technologies. It’s an appropriate term, especially considering that one of the most significant advances in payroll management in decades is “on-demand pay,” also known as earned wage access, which is as continuous as you can get.
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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll
We are happy to share some insights about Vonage drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
2021 Value Index for Analytics Rates Microsoft with Assurance
Posted by
David Menninger on Jul 3, 2021 3:00:00 AM
We are happy to share some insights about Microsoft Power BI drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
Enghouse Altitude Rated with Assurance in Contact Center Value Index
Posted by
Keith Dawson on Jul 3, 2021 3:00:00 AM
We are happy to share some insights about Altitude, now part of Enghouse, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
Salesforce Tableau has Assurance in 2021 Value Index on Analytics
Posted by
David Menninger on Jul 2, 2021 3:00:00 AM
We are happy to share some insights about Tableau drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
RingCentral Brings Merit to Market for Contact Center in the Cloud
Posted by
Keith Dawson on Jul 2, 2021 3:00:00 AM
We are happy to share some insights about RingCentral drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
SAS Rated with Assurance in Analytics and Data Value Index
Posted by
David Menninger on Jul 1, 2021 1:00:00 AM
We are happy to share some insights about SAS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning
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