The HCM software market continues to evolve at an unprecedented pace. The innovations we’re seeing are exciting new features and capabilities, but many have more profound impacts: They provide organizations with more effective ways to serve their customers and enhance their experience. HR’s customers –employees, managers, retirees, candidates, leadership and external partners – can now access and take advantage of native mobile apps, virtual agents and chatbots (via text or voice) as well as robotic process automation (“RPA”) technology for predictable-task execution and algorithms that prescribe best actions. We are also seeing increasing evidence of the power and potential of virtual and augmented reality to create immersive experiences (for candidates and learners) and the internet of things is helping organizations achieve an even more connected, data-driven workforce. We at Ventana Research recently released our research agenda for 2018, which outlines the ways we plan to track and evaluate these advances and innovations in the coming year.
2013 was a big year for the annual HR Technology conference, as its well-known co-founder and leader for the past 16 years, Bill Kutik, stepped down, passing leadership of the event to Steve Boese, another familiar name in the community. Beyond the change in leadership, at this year’s show were a large number of vendors that have invested in new technology to advance human capital management (HCM). Overall I noted several interesting trends, some that were similar to those I written about earlier in the year and others that reflect the evolution of innovations seen at last year’s show, specifically expanding the use of mobile access within applications and further extending business collaboration into HCM platforms. In addition, there were other advances driven by market factors such as growth in new recruiting technologies.
Topics: Business Performance, Cloud Computing, Cornerstone OnDemand, Customer & Contact Center, Financial Performance, HR technology, Hunite, Infor, Jibe, Location Intelligence, Mobile, Operational Performance, Oracle, Peoplefluent, Recruiting, Sales Performance, SAP, Social Collaboration, Social Media, SuccessFactors, SumTotal, Supply Chain Performance, Talemetry, Ultimate Software, Workday, Workforce Performance, Zao, TribeHR
Gadgets be gone: That was one of my lighter tweetable sentiments from last week’s HRO Today Forum analyst summit, and you’ll see why below. At this gathering we industry analysts discussed the difference in perspectives on innovation, or the lack thereof, held by HR technology suppliers and the HR practitioners who buy and use their products, many of whom attended the HRO Today Forum.
Topics: Business Analytics, Business Collaboration, business innovation, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, HR technology, Human Capital Management, Operational Performance, Performance Management, Talent Management, Workforce Performance, Workforce Planning