The hospitality industry has a complex structure. It is highly fragmented, with many small operations but also a significant number of global companies. Moreover, a property can be managed by one company (the brand name over the door) yet owned by another, which might be a one-off local real-estate partnership or a larger-scale owner of multiple sites. The consumer side of hospitality has its own challenges as well, resulting from the dramatic shifts brought about by the Internet in how people worldwide buy travel and leisure services.
Topics: Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Enterprise Software, Hospitality, Infor, Information Management, Operational Performance, Performance Management, Sales Performance, CIO