Ventana Research recently released our Value Index on Workforce Management for 2014. We define workforce management as the set of processes by which organizations manage their hourly and salaried employees to maximize productivity. It involves not only tracking time worked and providing compensation for it but also aligning that work to the objectives of the organization and to the individual employee’s needs. Our Value Indexes are informed by more than a decade of analysis of how well technology suppliers and their products satisfy specific business and IT needs. For each we perform a detailed evaluation of product functionality and suitability to task in five categories as well as of the effectiveness of vendor support for the buying process and customer assurance. In this case the resulting index gauges the value offered by each vendor and its products in supporting workforce management, which is necessary for running an organization efficiently and effectively.
Topics: Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Ceridian, Cloud Computing, Customer & Contact Center, Empower, Infor, Kronos, Mobility, Operational Performance, Oracle, Sales Performance, SAP, Social Media, SumTotal Systems, Value Index, WFM, Workforce Management, Workforce Performance, Workplace, Human Capital Management