Ventana Research Analyst Perspectives

Analytic Data Platforms Ranked and Rated for 2023

Posted by Matt Aslett on Jan 26, 2023 3:00:00 AM

I am happy to share insights from our latest Ventana Research Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2023 Analytic Data Platforms Value Index is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect real-world criteria incorporated in a request for proposal to data platform vendors supporting the spectrum of analytic use-cases. Using this methodology, we evaluated vendor submissions in seven categories: five relevant to the Product Experience: Adaptability, Capability, Manageability, Reliability and Usability, and two related to the Customer Experience: Total Cost of Ownership/Return on Investment and Validation. This research-based index evaluates the full business and information technology value of analytic data platforms offerings. I encourage you to learn more about our Value Index and its effectiveness as a vendor selection and request for information/requestion for proposal tool.

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Topics: Cloud Computing, Data, Digital Technology, Analytics & Data, Analytic Data Platforms

The 2023 Analytic Data Platforms Value Index: Market Observations

Posted by Matt Aslett on Jan 23, 2023 3:00:00 AM

Ventana Research recently published the 2023 Analytic Data Platforms Value Index. As organizations strive to be more data-driven, increasing reliance on data as a fundamental factor in business decision-making, the importance of the analytic data platform has never been greater. In this post, I’ll share some of my observations about how the analytic data platforms market is evolving.

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Topics: Cloud Computing, Data, Digital Technology, Analytics & Data, operational data platforms, Analytic Data Platforms

Operational Data Platforms: Which Software Best Meets Your Needs?

Posted by Matt Aslett on Jan 19, 2023 3:00:00 AM

I am happy to share insights from our latest Ventana Research Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2023 Operational Data Platforms Value Index is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect real-world criteria incorporated in a request for proposal to data platform vendors supporting the spectrum of operational use cases. Using this methodology, we evaluated vendor submissions in seven categories: five relevant to the Product Experience: Adaptability, Capability, Manageability, Reliability and Usability, and two related to the Customer Experience: Total Cost of Ownership/Return on Investment and Validation.

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Topics: Cloud Computing, Data, Digital Technology, Analytics & Data, operational data platforms

2023 Market Agenda for Data: Accelerating Data Agility

Posted by Matt Aslett on Jan 18, 2023 3:00:00 AM

Ventana Research recently announced its 2023 Market Agenda for Data, continuing the guidance we have offered for two decades to help organizations derive optimal value and improve business outcomes.

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Topics: Cloud Computing, Data Governance, Data Management, Data, Digital Technology, data operations, Analytics & Data, Streaming Data & Events, operational data platforms, Analytic Data Platforms

The 2023 Market Agenda for Analytics: Empowering Workforces to Engage

Posted by David Menninger on Jan 17, 2023 3:00:00 AM

Ventana Research recently announced its 2023 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes.

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Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, natural language processing, Process Mining, Analytics and Data, Collaborative & Conversational Computing

The Revolution in Revenue in 2023: Ventana Research Market Agenda

Posted by Stephen Hurrell on Jan 13, 2023 3:00:00 AM

Ventana Research recently announced its 2023 research agenda for the Office of Revenue, continuing the guidance we’ve offered for nearly two decades to help organizations realize their optimal value from applying technology to improve business outcomes. Chief Sales and Revenue Officers face an imperative to manage their sales and revenue organizations, but they don’t always have the guidance they need to embrace technology to achieve the best possible outcomes. As we look forward to 2023, we are focusing on the entire selling and buying journey, and in addition focusing on those activities that ensure renewal and expansion as well as newer digital engagement and selling channels. We are looking at applications that simplify processes and tasks across the customer experience, from beginning to end.

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Topics: Sales, Analytics, Internet of Things, Data, Sales Performance Management, Digital Technology, Digital Commerce, Conversational Computing, AI and Machine Learning, mobile computing, Subscription Management, extended reality, intelligent sales, partner management, Sales Engagement

The Vendor Assessment Guide for Data Platforms: Ranked and Rated

Posted by Matt Aslett on Jan 12, 2023 3:00:00 AM

I am happy to share insights from our latest Ventana Research Value Index, which assesses how well vendors’ offerings meet buyers’ requirements. The 2023 Data Platforms Value Index is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect real-world criteria incorporated in a request for proposal to data platform vendors that support the spectrum of operational and analytic use cases. Using this methodology, we evaluated vendor submissions in seven categories: five relevant to the Product Experience: Adaptability, Capability, Manageability, Reliability and Usability, and two related to the Customer Experience: Total Cost of Ownership/Return on Investment and Validation.

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Topics: Cloud Computing, Data, Digital Technology, Analytics and Data, operational data platforms, Analytic Data Platforms

2023 Digital Technology Market Agenda: Innovation for Digital Agility

Posted by David Menninger on Jan 11, 2023 3:00:00 AM

I’m proud to share Ventana Research’s 2023 Market Agenda for Digital Technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that improve customer, partner and workforce experiences while also increasing organizational effectiveness and agility.

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Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology, blockchain, AI and Machine Learning, mobile computing, extended reality, robotic automation, Collaborative & Conversational Computing

Acceldata Enables Data Observability

Posted by Matt Aslett on Jan 10, 2023 3:00:00 AM

Data observability is a hot topic and trend. I have written about the importance of data observability for ensuring healthy data pipelines, and have covered multiple vendors with data observability capabilities, offered both as standalone and part of a larger data engineering system. Data observability software provides an environment that takes advantage of machine learning and DataOps to automate the monitoring of data quality and reliability. The term has been adopted by multiple vendors across the industry, and while they all have key functionality in common – including collecting and measuring metrics related to data quality and data lineage – there is also room for differentiation. A prime example is Acceldata, which takes a position that data observability requires monitoring not only data and data pipelines but also the underlying data processing compute infrastructure as well as data access and usage.

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Topics: Cloud Computing, Data Management, Data, Digital Technology, data operations

2023 Data Platforms Value Index: Market Observations and Insights

Posted by Matt Aslett on Jan 9, 2023 3:00:00 AM

Having recently completed the 2023 Data Platforms Value Index, I want to share some of my observations about how the market is evolving. Although this is our inaugural assessment of the market for data platforms, the sector is mature and products from many of the vendors we assess can be used to effectively support operational and analytic use cases.

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Topics: Cloud Computing, Data, Digital Technology, Analytics and Data, operational data platforms, Analytic Data Platforms

2023 Market Agenda: Digitalization Evolves for Business Revitalization

Posted by Mark Smith on Jan 6, 2023 3:00:00 AM

Ventana Research has announced its market agenda for 2023, continuing a 20-year tradition of credibility and trust in our objective efforts to educate and guide the technology market. Our research and insights are backed by our expertise and independence, as we do not share our Market Agenda or our market research – including analyst and market perspectives – with any external party before it is published. We continuously refine our Market Agenda throughout the year to ensure we offer the expertise and insights organizations rely on to better assess and navigate the direction of the technology industry.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Digital Business, Office of Revenue

Personalize Experiences to Improve Engagement and Outcomes

Posted by David Menninger on Jan 4, 2023 3:00:00 AM

Consumer and mobile applications have influenced our expectations. Nearly all of us carry a smartphone, and we interact with a variety of applications on our devices. Those applications have forever influenced what we expect from computing systems. When I search the web for a gas station, I’m not searching for all gas stations. I’m searching for those stations that are near me. Not just near my regular location, but near my current location. We expect personalized interactions, not generic, one-size-fits-all interactions. These expectations have spilled over from consumer applications to enterprise applications. Unfortunately, enterprise IT applications have not fully met these expectations yet.

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Topics: Digital Technology

Pyramid Analytics Expands Decision Intelligence Across the Organization

Posted by Mark Smith on Dec 30, 2022 3:00:00 AM

In today’s organization, the myriad of analytics and permutations of dashboards challenge workers’ ability to take contextual actions efficiently. Unfortunately, conventional wisdom for investing in analytics does not recognize the benefits of empowering the workforce to understand the situation, examine options and work together to make the best possible decision.

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Topics: business intelligence, Analytics, Data, Digital Technology, AI and Machine Learning, Digital Business, Analytics and Data, Analytic Data Platforms

Make Intelligent Decisions with Decision Intelligence

Posted by David Menninger on Dec 27, 2022 3:00:00 AM

For far too long, business intelligence technologies have left the rest of the exercise to the reader. Many of these tools do an excellent job providing information in an interactive way that lets organizations dive into the data and learn a lot about what has happened across all aspects of the business. More recently, many of these tools have added augmented intelligence capabilities that help explain why things happened. But rarely did any of these tools provide information about what to do or how to evaluate the alternative ways in which you might respond.

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Topics: Analytics, Business Intelligence, Digital Technology, AI and Machine Learning, Analytics & Data

Master Metrics with Kyligence Zen

Posted by David Menninger on Dec 23, 2022 3:00:00 AM

Analytics processes are all about how organizations use data to create metrics that help manage and improve operations. Yet, the discipline applied to analytics processes seems to be lacking compared to data processes. I’ve pointed out that the weak link in data governance is often analytics. Organizations can also do a better job tying AnalyticOps to DataOps and do more to define and manage metrics. Our research has shown that creating and managing metrics in a semantic model improves analytics processes.

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Topics: Analytics, Business Intelligence, Data Governance, Data, Digital Technology, Analytics & Data

Cloud Computing Realities Part 4 — Security and Governance

Posted by David Menninger on Dec 21, 2022 3:00:00 AM

In previous perspectives in this series, I’ve discussed some of the realities of cloud computing including costs, hybrid and multi-cloud configurations and business continuity. This perspective examines the realities of security and regulatory concerns associated with cloud computing. These issues are often cited by our research participants as reasons they are not embracing the cloud. To be fair, the majority of our research participants are embracing the cloud. However, among those that have not yet made the transition to the cloud, security and regulatory concerns are among the most common issues cited across the various studies we have conducted.

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Topics: Analytics, Business Intelligence, Cloud Computing, Data Governance, Digital Technology, AI and Machine Learning, Analytics & Data, Governance & Risk

Recognize and Plan for the AI and Machine Learning Skills Gap

Posted by David Menninger on Dec 15, 2022 3:00:00 AM

Recently, I suggested you need to “mind the gap” between data and analytics. This perspective addresses another gap — the gap in skills between business intelligence (BI) and artificial intelligence/machine learning (AI/ML).

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Topics: Analytics, Business Intelligence, Digital Technology, AI and Machine Learning, Analytics & Data

The Business and Technology Trends for 2023 and Beyond

Posted by Mark Smith on Dec 13, 2022 3:00:00 AM

The technology industry has established itself as a pivotal force in its ability to help organizations become more intelligent and automated. But doing so has required a journey of epic proportions for most organizations that have had to endure a transition of competencies and skills that was, in many places, transitioned to consulting firms who were hired appropriately to manage changes. Unfortunately, this step led, in many cases, to an extended focus on digital transformation rather than the necessary modernization of business processes and technology. Through 2024, after concerted investment into digital transformation, one-half of organizations will require a new digital business and technology agenda for organizational resilience.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Digital Business, Office of Revenue

Cloud Computing Realities Part 3: Business Continuity

Posted by David Menninger on Nov 22, 2022 3:00:00 AM

In my previous perspectives on cloud computing, I addressed some of the realities of cloud costs as well as hybrid and multi-cloud architectures. In the midst of the pandemic, my colleague, Mark Smith, authored a series of perspectives on considerations for business continuity in general, beginning with this look at some of the investments organizations must make to mitigate the risk of business disruptions. In this perspective, I’d like to address some of the realities of business continuity and cloud computing and how they impact the digital technologies of an organization. The cloud can be both advantageous and disadvantageous when it comes to providing business continuity.

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Topics: Business Continuity, Cloud Computing, Digital Technology, Digital Business

Cloud Computing Realities Part 2: Hybrid and Multi-Cloud Architectures

Posted by David Menninger on Sep 27, 2022 3:00:00 AM

In my first perspective on cloud computing realities, I covered some of the cost considerations associated with cloud computing and how the cloud costing model may be different enough from on-premises models that some organizations are taken by surprise. In this perspective. I’d like to focus on realities of hybrid and multi-cloud deployments.

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Topics: Cloud Computing, Digital Technology

Cloud Computing Realities – Part 1

Posted by David Menninger on Sep 1, 2022 3:00:00 AM

The migration to cloud is obvious. Organizations are adopting cloud computing for all variety of applications and use cases. Managed cloud services, commonly referred to as software as a service (SaaS), offer many benefits to organizations including significantly reduced labor costs for system administration and maintenance, as many of these costs are shifted to the software vendor. SaaS also provides organizations with faster time to value as they adopt new technologies by eliminating the need to acquire and configure hardware, and it also eliminates the need to install software. In fact, we assert that by 2025, nine in 10 organizations will be using multiple cloud applications in order to minimize the costs of administration and maintenance. Yet, there are some challenges associated with cloud computing I’d like to address in a series of Analyst Perspectives:

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Topics: Cloud Computing, Digital Technology

Data-Driven Agenda for Organizations

Posted by Matt Aslett on Jul 21, 2022 3:00:00 AM

When joining Ventana Research, I noted that the need to be more data-driven has become a mantra among large and small organizations alike. Data-driven organizations stand to gain competitive advantage, responding faster to worker and customer demands for more innovative, data-rich applications and personalized experiences. Being data-driven is clearly something to aspire to. However, it is also a somewhat vague concept without clear definition. We know data-driven organizations when we see them — the likes of Airbnb, DoorDash, ING Bank, Netflix, Spotify, and Uber are often cited as examples — but it is not necessarily clear what separates the data-driven from the rest. Data has been used in decision-making processes for thousands of years, and no business operates without some form of data processing and analytics. As such, although many organizations may aspire to be more data-driven, identifying and defining the steps required to achieve that goal are not necessarily easy. In this Analyst Perspective, I will outline the four key traits that I believe are required for a company to be considered data-driven.

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Topics: embedded analytics, Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, natural language processing, data lakes, AI and Machine Learning, data operations, Digital Business, Streaming Analytics, data platforms, Analytics & Data, Streaming Data & Events

TigerGraph Promotes Graph Database for Data Science with ML Workbench

Posted by Matt Aslett on Jul 14, 2022 3:00:00 AM

I recently wrote about the growing range of use cases for which NoSQL databases can be considered, given increased breadth and depth of functionality available from providers of the various non-relational data platforms. As I noted, one category of NoSQL databases — graph databases — are inherently suitable for use cases that rely on relationships, such as social media, fraud detection and recommendation engines, since the graph data model represents the entities and values and also the relationships between them. The native representation of relationships can also be significant in surfacing “features” for use in machine learning modeling. There has been a concerted effort in recent years by graph database providers, including TigerGraph, to encourage and facilitate the use of graph databases by data scientists to support the development, testing and deployment of machine learning models.

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Topics: business intelligence, Analytics, Cloud Computing, Data, Digital Technology, AI and Machine Learning, data platforms, Analytics & Data

Ahana Offers Managed-Services Approach to Simplify Presto Adoption

Posted by Matt Aslett on Jun 29, 2022 3:00:00 AM

I previously described the concept of hydroanalytic data platforms, which combine the structured data processing and analytics acceleration capabilities associated with data warehousing with the low-cost and multi-structured data storage advantages of the data lake. One of the key enablers of this approach is interactive SQL query engine functionality, which facilitates the use of existing business intelligence (BI) and data science tools to analyze data in data lakes. Interactive SQL query engines have been in use for several years — many of the capabilities were initially used to accelerate analytics on Hadoop — but have evolved along with data lake initiatives to enable analysis of data in cloud object storage. The open source Presto project is one of the most prominent interactive SQL query engines and has been adopted by some of the largest digital-native organizations. Presto managed-services provider Ahana is on a mission to bring the advantages of Presto to the masses.

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Topics: Analytics, Business Intelligence, Cloud Computing, Data, Digital Technology, data lakes, AI and Machine Learning, data operations, data platforms, Analytics & Data

MariaDB Offers One Database for All Workloads

Posted by Matt Aslett on Jun 14, 2022 3:00:00 AM

As I recently described, it is anticipated that the majority of database workloads will continue to be served by specialist data platforms targeting operational and analytic workloads, albeit with growing demand for hybrid data processing use-cases and functionality. Specialist operational and analytic data platforms have historically been the since preferred option, but there have always been general-purpose databases that could be used for both analytic and operational workloads, with tuning and extensions to meet the specific requirements of each.

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Topics: Analytics, Business Intelligence, Cloud Computing, Data, Digital Technology, data platforms, Analytics & Data

SingleStore Positions Hybrid Data Processing for Data Intensity

Posted by Matt Aslett on May 25, 2022 3:00:00 AM

I recently described the use cases driving interest in hybrid data processing capabilities that enable analysis of data in an operational data platform without impacting operational application performance or requiring data to be extracted to an external analytic data platform. Hybrid data processing functionality is becoming increasingly attractive to aid the development of intelligent applications infused with personalization and artificial intelligence-driven recommendations. These applications can be used to improve customer service; engagement, detect and prevent fraud; and increase operational efficiency. Several database providers now offer hybrid data processing capabilities to support these application requirements. One of the vendors addressing this opportunity is SingleStore.

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Topics: Analytics, Business Intelligence, Cloud Computing, Data, Digital Technology, AI and Machine Learning, data platforms, Analytics & Data

Are Serverless Databases the Best Fit for Your Organization?

Posted by Matt Aslett on May 18, 2022 3:00:00 AM

The server is a key component of enterprise computing, providing the functional compute resources required to support software applications. Historically, the server was so fundamentally important that it – along with the processor, or processor core – was also a definitional unit by which software was measured, priced and sold. That changed with the advent of cloud-based service delivery and consumption models.

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Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Digital Business, data platforms, Analytics & Data

Yugabyte Targets Developers to Accelerate Distributed SQL Database Adoption

Posted by Matt Aslett on May 11, 2022 3:00:00 AM

Over a decade ago, I coined the term NewSQL to describe the new breed of horizontally scalable, relational database products. The term was adopted by a variety of vendors that sought to combine the transactional consistency of the relational database model with elastic, cloud-native scalability. Many of the early NewSQL vendors struggled to gain traction, however, and were either acquired or ceased operations before they could make an impact in the crowded operational data platforms market. Nonetheless, the potential benefits of data platforms that span both on-premises and cloud resources remain. As I recently noted, many of the new operational database vendors have now adopted the term “distributed SQL” to describe their offerings. In addition to new terminology, a key trend that separates distributed SQL vendors from the NewSQL providers that preceded them is a greater focus on developers, laying the foundation for the next generation of applications that will depend on horizontally scalable, relational-database functionality. Yugabyte is a case in point.

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Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Digital Business, data platforms, Analytics & Data

Real-Time Data Processing Requires More Agile Data Pipelines

Posted by Matt Aslett on Apr 26, 2022 3:00:00 AM

I recently wrote about the importance of data pipelines and the role they play in transporting data between the stages of data processing and analytics. Healthy data pipelines are necessary to ensure data is integrated and processed in the sequence required to generate business intelligence. The concept of the data pipeline is nothing new of course, but it is becoming increasingly important as organizations adapt data management processes to be more data driven.

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Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Digital transformation, data lakes, AI and Machine Learning, data operations, Digital Business, data platforms, Analytics & Data, Streaming Data & Events

Starburst Accelerates Analysis of Distributed Data

Posted by Matt Aslett on Apr 12, 2022 3:00:00 AM

I recently described the growing level of interest in data mesh which provides an organizational and cultural approach to data ownership, access and governance that facilitates distributed data processing. As I stated in my Analyst Perspective, data mesh is not a product that can be acquired or even a technical architecture that can be built. Adopting the data mesh approach is dependent on people and process change to overcome traditional reliance on centralized ownership of data and infrastructure and adapt to its principles of domain-oriented ownership, data as a product, self-serve data infrastructure and federated governance. Many organizations will need to make technological changes to facilitate adoption of data mesh, however. Starburst Data is associated with accelerating analysis of data in data lakes but is also one of several vendors aligning their products with data mesh.

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Topics: Business Continuity, Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, data lakes, Digital Business, data platforms, Analytics & Data

Don’t Rely on Dashboards for Real-Time Analytics

Posted by David Menninger on Mar 31, 2022 3:00:00 AM

I have written previously that the world of data and analytics will become more and more centered around real-time, streaming data. Data is created constantly and increasingly is being collected simultaneously. Technology advances now enable organizations to process and analyze information as it is being collected to respond in real time to opportunities and threats. Not all use cases require real-time analysis and response, but many do, including multiple use cases that can improve customer experiences. For example, best-in-class e-commerce interactions should provide real-time updates on inventory status to avoid stock-out or back-order situations. Customer service interactions should provide real-time recommendations that minimize the time to resolution. Location-based offers should be targeted at the customer’s current location, not their location several minutes ago. Another domain where real-time analyses are critical is internet of things (IoT) applications. Additionally, use cases like predictive maintenance require timely information to prevent equipment failures that help avoid additional costs and damage.

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Topics: business intelligence, Analytics, Internet of Things, Data, Digital Technology, AI and Machine Learning, Streaming Analytics, Analytics & Data, Streaming Data & Events

The Benefits of Data Mesh Extend to Organizational and Cultural Change

Posted by Matt Aslett on Mar 29, 2022 3:00:00 AM

Data mesh is the latest trend to grip the data and analytics sector. The term has been rapidly adopted by numerous vendors — as well as a growing number of organizations —as a means of embracing distributed data processing. Understanding and adopting data mesh remains a challenge, however. Data mesh is not a product that can be acquired, or even a technical architecture that can be built. It is an organizational and cultural approach to data ownership, access and governance. Adopting data mesh requires cultural and organizational change. Data mesh promises multiple benefits to organizations that embrace this change, but doing so may be far from easy.

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Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Digital transformation, data lakes, data operations, Digital Business, data platforms, Analytics & Data, Streaming Data & Events

Working Across the Aisle in Analytics: Involving IT and LOB

Posted by David Menninger on Mar 23, 2022 3:00:00 AM

For years, maybe decades, we have heard about the struggles between IT and line-of-business functions. In this perspective, we will look at some of the data from our Analytics and Data Benchmark Research about the roles of IT and line-of-business teams in analytics and data processes. We will also look at some of the disconnects between these two groups. And, by looking at how organizations are operating today and the results they are achieving, we can discern some of the best practices for improving the outcomes of analytics and data processes.

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Topics: Analytics, Business Intelligence, Data, Digital Technology, AI and Machine Learning, Analytics & Data

Bigeye Provides Visibility into Data Reliability

Posted by Matt Aslett on Mar 1, 2022 3:00:00 AM

As businesses become more data-driven, they are increasingly dependent on the quality of their data and the reliability of their data pipelines. Making decisions based on data does not guarantee success, especially if the business cannot ensure that the data is accurate and trustworthy. While there is potential value in capturing all data — good or bad — making decisions based on low-quality data may do more harm than good.

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Topics: Data Governance, Data Integration, Data, Digital Technology, data lakes, data operations, Analytics & Data

Improving the State of Analytics in Organizations

Posted by David Menninger on Feb 24, 2022 3:00:00 AM

Despite all the advances organizations have made with respect to analytics, our most recent research shows the majority of the workforce in the majority of organizations are not using analytics and business intelligence (BI). Less than one-quarter (23%) report that one-half or more of their workforce is using analytics and BI. This is a problem. It means organizations are not enabling their workforce to perform at peak efficiency and effectiveness. It means the workforce in many organizations does not have access to the same information by which they are being measured. It means organizations must find other ways to communicate with, and manage, the workforce.

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Topics: Sales, business intelligence, embedded analytics, Analytics, Data, Sales Performance Management, Digital Technology, Digital Commerce, natural language processing, Subscription Management, partner management, Revenue Management, Sales Engagement, Collaborative & Conversational Computing

Data Observability is Key to Ensuring Healthy Data Pipelines

Posted by Matt Aslett on Feb 22, 2022 3:00:00 AM

I recently described the emergence of hydroanalytic data platforms, outlining how the processes involved in generating energy from a lake or reservoir were analogous to those required to generate intelligence from a data lake. I explained how structured data processing and analytics acceleration capabilities are the equivalent of turbines, generators and transformers in a hydroelectric power station. While these capabilities are more typically associated with data warehousing, they are now being applied to data lake environments as well. Structured data processing and analytics acceleration capabilities are not the only things required to generate insights from data, however, and the hydroelectric power station analogy further illustrates this. For example, generating hydroelectric power also relies on pipelines to ensure that the water is transported from the lake or reservoir at the appropriate volume to drive the turbines. Ensuring that a hydroelectric power station is operating efficiently also requires the collection, monitoring and analysis of telemetry data to confirm that the turbines, generators, transformers and pipelines are functioning correctly. Similarly, generating intelligence from data relies on data pipelines that ensure the data is integrated and processed in the correct sequence to generate the required intelligence, while the need to monitor the pipelines and processes in data-processing and analytics environments has driven the emergence of a new category of software: data observability.

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Topics: Analytics, Data Governance, Data, Digital Technology, data lakes, AI and Machine Learning, data operations, data platforms, Streaming Data & Events

Good Data Governance Improves Business Processes

Posted by David Menninger on Feb 17, 2022 3:00:00 AM

Many organizations invest in data governance out of concern over misuse of data or potential data breaches. These are important considerations and valid aspects of data governance programs. However, good data governance also has positive impacts on organizations. For example, I have previously written about the valuable connection between the use of data catalogs and satisfaction with an organization’s data lake. Our most recent Analytics and Data Benchmark Research demonstrates some of the beneficial links between data governance and analytics. In this Perspective, I’ll share some of the correlations identified in our research.

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Topics: embedded analytics, Analytics, Data Governance, Data, Digital Technology

Hybrid Data Processing Use Cases

Posted by Matt Aslett on Feb 11, 2022 3:00:00 AM

I recently described how the data platforms landscape will remain divided between analytic and operational workloads for the foreseeable future. Analytic data platforms are designed to store, manage, process and analyze data, enabling organizations to maximize data to operate with greater efficiency, while operational data platforms are designed to store, manage and process data to support worker-, customer- and partner-facing operational applications. At the same time, however, we see increased demand for intelligent applications infused with the results of analytic processes, such as personalization and artificial intelligence-driven recommendations. The need for real-time interactivity means that these applications cannot be served by traditional processes that rely on the batch extraction, transformation and loading of data from operational data platforms into analytic data platforms for analysis. Instead, they rely on analysis of data in the operational data platform itself via hybrid data processing capabilities to accelerate worker decision-making or improve customer experience.

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Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, AI and Machine Learning, data platforms, Analytics & Data, Streaming Data & Events

The 2022 Market Agenda for Office of Revenue: New Performance Priority

Posted by Stephen Hurrell on Feb 8, 2022 3:00:00 AM

Ventana Research recently announced its 2022 Market Agenda for the Office of Revenue, continuing the guidance we have offered for nearly two decades to help organizations realize optimal value from applying technology to improve business outcomes. Chief sales and revenue officers and their associated operations teams are experts in their respective fields but may not have the guidance needed to employ technology effectively. As we look to 2022, we are focusing on the entire selling and buying life cycle and the applications that simplify and improve interactions throughout the customer experience.

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Topics: Sales, Analytics, Internet of Things, Data, Sales Performance Management, Digital Technology, Digital Commerce, Conversational Computing, AI and Machine Learning, mobile computing, Subscription Management, extended reality, intelligent sales, partner management, Sales Engagement

The 2022 Market Agenda for Analytics: Enabling Actions and Effective Insights

Posted by David Menninger on Feb 3, 2022 3:00:00 AM

Ventana Research recently announced its 2022 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments in order to improve business outcomes.

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Topics: embedded analytics, Analytics, Business Intelligence, Digital Technology, natural language processing, Process Mining, Analytics & Data, Collaborative & Conversational Computing

The Digital Technology Market Agenda for 2022: Innovation for Business Resilience

Posted by David Menninger on Jan 31, 2022 3:00:00 AM

I’m proud to share Ventana Research’s 2022 Market Agenda for Digital Technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that increase workforce effectiveness and organizational agility, ensuring ongoing operations during any type of disruption.

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Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology

2022 Market Agenda: Digital Business Enables Organizational Resilience

Posted by Mark Smith on Jan 24, 2022 3:00:00 AM

Ventana Research has announced its market agenda for 2022, continuing the tradition of reliability in our efforts to educate and guide the technology market. Our assessments are backed by our expertise and independence, as we do not share our market agenda or our research – including analyst and market perspectives or our Value Index – with any external party until it is published. We review and refine our market agenda throughout the year to ensure we offer the expertise and insights organizations rely on to better assess and navigate the direction of the technology industry.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Digital Business, Office of Revenue, Market Agenda

Reltio Connects MDM in the Cloud for Business

Posted by David Menninger on Jan 11, 2022 3:00:00 AM

Organizations today are working with multiple applications and systems, including enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and other systems, where data can easily become fragmented and siloed. And as the organization increases its data sources and adds more systems and custom applications, it becomes challenging to manage the data consistently and keep data definitions up to date. This increases the need to use master data management (MDM) software that can provide a single source of truth to drive accurate analytics and business operations.

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Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Analytics & Data

Couchbase Modernizing Relational Database Workloads

Posted by Matt Aslett on Dec 30, 2021 3:00:00 AM

The term NoSQL has been a misnomer ever since it appeared in 2009 to describe a group of emerging databases. It was true that a lack of support for Structured Query Language (SQL) was common to the various databases referred to as NoSQL. However, it was always one of a number of common characteristics, including flexible schema, distributed data processing, open source licensing, and the use of non-relational data models (key value, document, graph) rather than relational tables. As the various NoSQL databases have matured and evolved, many of them have added support for SQL terms and concepts, as well as the ability to support SQL format queries. Couchbase has been at the forefront of this effort, recognizing that to drive greater adoption of NoSQL databases in general (and its distributed document database in particular) it was wise to increase compatibility with the concepts, tools and skills that have dominated the database market for the past 50 years.

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Topics: Business Continuity, Analytics, Data, Digital Technology, Digital Business, data platforms

Hydroanalytic Data Platforms Power Data Lakes’ Strategic Value

Posted by Matt Aslett on Dec 23, 2021 3:00:00 AM

Data lakes have enormous potential as a source of business intelligence. However, many early adopters of data lakes have found that simply storing large amounts of data in a data lake environment is not enough to generate business intelligence from that data. Similarly, lakes and reservoirs have enormous potential as sources of energy. However, simply storing large amounts of water in a lake is not enough to generate energy from that water. A hydroelectric power station is required to harness and unleash the power-generating potential of a lake or reservoir, utilizing a combination of turbines, generators and transformers to convert the energy of the flowing water into electricity. A hydroanalytic data platform, the data equivalent of a hydroelectric power station, is required to harness and unleash the intelligence-generating potential of a data lake.

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Topics: Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Data, Digital Technology, data lakes, AI and Machine Learning, data operations, data platforms

Cockroach Labs Brings Developers and Serverless Database Together

Posted by Matt Aslett on Dec 2, 2021 3:00:00 AM

Breaking into the database market as a new vendor is easier said than done given the dominance of the sector by established database and data management giants, as well as the cloud computing providers. We recently described the emergence of a new breed of distributed SQL database providers with products designed to address hybrid and multi-cloud data processing. These databases are architecturally and functionally differentiated from both the traditional relational incumbents (in terms of global scalability) and the NoSQL providers (in terms of the relational model and transactional consistency). Having differentiated functionality is the bare minimum a new database vendor needs to make itself known in a such a crowded market, however.

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Topics: Cloud Computing, Data, Digital Technology, Digital transformation, Digital Business, data platforms, Analytics and Data

TIBCO Broadens Portfolio for Improved Analytics Efficiency

Posted by David Menninger on Nov 30, 2021 3:00:00 AM

TIBCO is a large, independent cloud-computing and data analytics software company that offers integration, analytics, business intelligence and events processing software. It enables organizations to analyze streaming data in real time and provides the capability to automate analytics processes. It offers more than 200 connectors, more than 200 enterprise cloud computing and application adapters, and more than 30 non-relational structured query language databases, relational database management systems and data warehouses.

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Topics: embedded analytics, Analytics, Collaboration, Data Governance, Information Management, Data, Digital Technology, data lakes, AI and Machine Learning

Analytic Ops: The Last Mile of Data Ops

Posted by David Menninger on Nov 24, 2021 3:00:00 AM

Organizations have become more agile and responsive, in part, as a result of being more agile with their information technology. Adopting a DevOps approach to application deployment has allowed organizations to deploy new and revised applications more quickly. DataOps is enabling organizations to be more agile in their data processes. As organizations are embracing artificial intelligence (AI) and machine learning (ML), they are recognizing the need to adopt MLOps. The same desire for agility suggests that organizations need to adopt AnalyticOps.

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Topics: business intelligence, Analytics, Data Governance, Data, Digital Technology, data operations, data platforms

Talend Data Fabric Simplifies Data Life Cycle Management

Posted by David Menninger on Nov 16, 2021 3:00:00 AM

Talend is a data integration and management software company that offers applications for cloud computing, big data integration, application integration, data quality and master data management. The platform enables personnel to work with relational databases, Apache Hadoop, Spark and NoSQL databases for cloud or on-premises jobs. Talend data integration software offers an open and scalable architecture and can be integrated with multiple data warehouses, systems and applications to provide a unified view of all data. Its code generation architecture uses a visual interface to create Java or SQL code.

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Topics: Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, Digital Technology, data lakes, AI and Machine Learning

Google Cloud Advances to Multi-Cloud

Posted by Matt Aslett on Nov 11, 2021 3:00:00 AM

Enterprises looking to adopt cloud-based data processing and analytics face a disorienting array of data storage, data processing, data management and analytics offerings. Departmental autonomy, shadow IT, mergers and acquisitions, and strategic choices mean that most enterprises now have the need to manage data across multiple locations, while each of the major cloud providers and data and analytics vendors has a portfolio of offerings that may or may not be available in any given location. As such, the ability to manage and process data across multiple clouds and data centers is a growing concern for large and small enterprises alike. Almost one-half (49%) of respondents to Ventana Research’s Analytics and Data Benchmark Research study are using cloud computing for analytics and data, of which 42% are currently using more than one cloud provider.

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Topics: Analytics, Cloud Computing, Data Governance, Data Integration, Data, Digital Technology, data lakes, AI and Machine Learning, data operations, data platforms

What Makes a Metric a KPI?

Posted by David Menninger on Nov 9, 2021 3:00:00 AM

How does your organization define and display its metrics? I believe many organizations are not defining and displaying metrics in a way that benefits them most. If an organization goes through the trouble of measuring and reporting on a metric, the analysis ought to include all the information needed to evaluate that metric effectively. A number, by itself, does not provide any indication of whether the result is good or bad. Too often, the reader is expected to understand the difference, but why leave this evaluation to chance? Why not be more explicit about what results are expected?

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Topics: Analytics, Business Intelligence, Internet of Things, Data, Digital Technology, AI and Machine Learning, Streaming Analytics

Using Event Data in Financial Services to Improve Business Processes

Posted by David Menninger on Nov 3, 2021 3:00:00 AM

Our research shows that nearly all financial service organizations (97%) consider it important to accelerate the flow of information and improve responsiveness. Even just a few years ago, capturing and evaluating this information quickly was much more challenging, but with the advent of streaming data technologies that capture and process large volumes of data in real time, financial service organizations can quickly turn events into valuable business outcomes in the form of new products and services or revenue.

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Topics: Analytics, Internet of Things, Data, Digital Technology, Streaming Analytics

Why I Joined Ventana Research to Advance Digital Technology

Posted by Matt Aslett on Oct 30, 2021 3:00:00 AM

I am very happy to announce that I have joined Ventana Research to help lead the expertise area of Digital Technology, including Analytics and Data, Cloud Computing, Artificial Intelligence and Machine Learning, the Internet of Things, Robotic Automation, and Collaborative and Conversational Computing. While the breadth of applications and technology covered by our Digital Technology practice is broad, I will naturally make use of my decades of experience covering data platforms and analytics to help organizations improve the readiness and resilience of business and IT operations.

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Topics: Digital Technology

The Digital Awakening of Business Process Intelligence

Posted by Mark Smith on Oct 21, 2021 3:00:00 AM

The work environment today demands that your organization advances the efficiency to execute business processes for continuous operations to have a positive impact on business performance. The capability to be responsive to any range of minor to disruptive business events is required to support business continuity and level of organizational readiness to meet the needs of digital business. Ventana Research asserts that in 2025, one-quarter of organizations will remain digitally ineffective in achieving the business priorities for customer-, product- and people-related processes. It is essential to eliminate bottlenecks and become an organization that places action and decision-making at is center to optimize the execution of business processes.

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Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Contact Center, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Digital transformation, natural language processing, AI and Machine Learning, continuous supply chain, agent management, Digital Business, Experience Management, Field Service, Process Mining, Streaming Analytics

Use External Data Platform to Improve Analytics

Posted by David Menninger on Oct 19, 2021 3:00:00 AM

Access to external data can provide a competitive advantage. Our research shows that more than three-quarters (77%) of participants consider external data to be an important part of their machine learning (ML) efforts. The most important external data source identified is social media, followed by demographic data from data brokers. Organizations also identified government data, market data, environmental data and location data as important external data sources. External data is not just part of ML analyses though. Our research shows that external data sources are also a routine part of data preparation processes, with 80% of organizations incorporating one or more external data sources. And a similar proportion of participants in our research (84%) include external data in their data lakes.

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Topics: Analytics, Business Intelligence, Internet of Things, Data, Digital Technology, Lease Management, AI and Machine Learning, Streaming Data, Streaming Analytics

Data Virtualization Brings Data Together Quickly and Easily

Posted by David Menninger on Oct 7, 2021 3:00:00 AM

The technology industry throws around a lot of similar terms with different meanings as well as entirely different terms with similar meanings. In this post, I don’t want to debate the meanings and origins of different terms; rather, I’d like to highlight a technology weapon that you should have in your data management arsenal. We currently refer to this technology as data virtualization. Other similar terms you may have heard include data fabric, data mesh and [data] federation. I’ll briefly discuss these terms and how I see them being used, but ultimately, I’d like to share with you some research that shows why data virtualization can be valuable, regardless of what you call it.

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Topics: Analytics, Data Governance, Data Integration, Data, Digital Technology, data lakes

The Weak Link in Data Governance? Analytics

Posted by David Menninger on Sep 30, 2021 3:00:00 AM

Data governance is a hot topic these days. In fact, we are conducting benchmark research on the subject here. With increasing regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), organizations face more external oversight of their data governance practices. The risk of significant fines associated with these and other regulations, coupled with organizations’ internal compliance requirements, has brought more attention to data governance practices. We anticipate through 2023, three-quarters of Chief Data Officers’ primary concerns will be governing the privacy and security of their organization’s data.

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Topics: Analytics, Data Governance, Data, Digital Technology

Expert.ai Earns 2021 Digital Innovation Award for Digital Technology

Posted by Mark Smith on Sep 7, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Customer Experience, Analytics, Internet of Things, Digital Technology, blockchain, natural language processing, Awards, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, extended reality

ConverSight.ai Earns 2021 Digital Innovation Award

Posted by Mark Smith on Sep 2, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Continuous Planning, Analytics, Product Information Management, Price and Revenue Management, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Conversational Computing, AI and Machine Learning, collaborative computing, continuous supply chain, work experience management

Informatica Earns Data Digital Innovation Award for 2021

Posted by David Menninger on Sep 1, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, Digital Technology, blockchain, data lakes, AI and Machine Learning

Sisense Earns Analytics Digital Innovation Award for 2021

Posted by David Menninger on Aug 24, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, Digital Technology, natural language processing, AI and Machine Learning

Palantir Earns Overall Digital Innovation Award for 2021

Posted by Mark Smith on Aug 4, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Continuous Planning, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, Revenue, blockchain, natural language processing, data lakes, Total Compensation Management, robotic finance, Predictive Planning, employee experience, candidate engagement, Conversational Computing, Continuous Payroll, AI and Machine Learning, collaborative computing, mobile computing, continuous supply chain, Subscription Management, agent management, extended reality, intelligent marketing, sales enablement, work experience management, lease and tax accounting, robotic automation

Using Event Data in Manufacturing to Improve Business Processes

Posted by David Menninger on Jul 28, 2021 3:00:00 AM

Event data can be used to enhance existing processes, but it can also be used to dramatically impact operations, revenue models and the bottom line for manufacturers. Our Benchmark Research shows 95% of manufacturers consider it important to speed the flow of information and improve responsiveness within business processes. In this perspective I’ll share how manufacturers are working with event data to transform their organizations.

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Topics: Customer Experience, Information Management, Internet of Things, Data, Digital Technology, Operations & Supply Chain

The Market and Value Index for Collaborative Analytics and Data

Posted by David Menninger on Jul 23, 2021 3:00:00 AM

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2021 Ventana Research Value Index: Collaborative Analytics and Data is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and included vendors.

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Topics: business intelligence, Analytics, Collaboration, Data Preparation, Information Management, Data, Digital Technology, natural language processing, mobile computing

The Value Index for Vendors Providing Analytics and Data on Mobile Devices

Posted by David Menninger on Jul 19, 2021 3:00:00 AM

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Mobile Analytics and Data 2021 is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and which vendors are included.

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Topics: business intelligence, Analytics, Collaboration, Data Governance, Information Management, Data, Digital Technology, natural language processing, mobile computing

Unit4 Democratizes Agile, Data-Driven Decision-Making

Posted by Robert Kugel on May 17, 2021 3:00:00 AM

Unit4’s Financial Planning and Analysis (formerly Prevero) is a planning and budgeting application designed for the requirements of midsize corporations and the public sector. These organizations are challenged in buying software because they have almost all the requirements of larger enterprises but have a smaller budget and limited technical resources.

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Topics: Office of Finance, embedded analytics, Analytics, Business Intelligence, Business Planning, Financial Performance Management, Price and Revenue Management, Digital Technology, ERP and Continuous Accounting, Predictive Planning, AI and Machine Learning, collaborative computing

Process Mining: Improve Execution and Operations with Analytics

Posted by David Menninger on Apr 12, 2021 3:00:00 AM

Process-mining software isn’t exactly new, but it’s also not widely known in the software technology market. The discipline has been around for at least a decade, but is generating more interest these days with both specialist vendors and major enterprise software vendors offering process-mining products and services. We assert that through 2022, 1 in 4 organizations will look to streamline their operations by exploring process mining.

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Topics: business intelligence, Analytics, Digital Technology, AI and Machine Learning

2021 Analytics and Data Value Index: Market Observations and Perspective

Posted by David Menninger on Apr 2, 2021 3:00:00 AM

Having just completed the 2021 Ventana Research Value Index for Analytics and Data, I want to share some of my observations about how the market has advanced since our assessment two years ago. The analytics software market is quite mature and products from any of the vendors we assess can be used to effectively deliver information to help your organization improve its operations. However, it’s also interesting to see how much the market continues to advance and how much investment vendors continue to make.

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Topics: Big Data, Key Performance Indictors, embedded analytics, exadata, Analytics, Business Collaboration, Business Intelligence, Collaboration, Data Preparation, Digital Technology, natural language processing, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing

Oracle Sales has Priority on Engagement and AI

Posted by Stephen Hurrell on Mar 3, 2021 3:00:00 AM

The current pandemic has disrupted many of the traditional sales methods used by field-sales organizations to engage, and sell to, buyers. In an effort to provide help, many vendors have recently announced new features that focus less on the management of sales organizations and more on tools to help salespeople sell. This has been coupled with a renewed interest in using data to help with the science, alongside the art, of selling, as referenced in my AP: The Art and Science of Sales from the “Inside Out". Oracle has called this new emphasis “Responsive Selling,” with an aim to harness data and machine learning (ML) to aid sellers in this new, challenging environment.

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Topics: Sales, Analytics, Data, Product Information Management, Sales Performance Management (SPM), Digital Technology, AI and Machine Learning, sales enablement, Sales Engagement

The 2021 Market Agenda for Office of Sales: The Revolution for Revenue

Posted by Stephen Hurrell on Feb 25, 2021 12:30:00 AM

Ventana Research recently announced its 2021 research agenda for the Office of Sales, continuing the guidance we’ve offered for nearly two decades to help organizations realize optimal value from applying technology to improve business outcomes. Chief sales and revenue officers are experts in their respective fields but may not have the guidance needed to employ technology effectively. As we look to 2021, we are focusing on the entire selling and buying journey and the applications that simplify interactions throughout the customer experience.

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Topics: Sales, Analytics, Financial Performance, Internet of Things, Data, Sales Performance Management, Digital Technology, Digital Commerce, AI and Machine Learning, mobile computing, Subscription Management, extended reality, intelligent sales, partner management, Office of Sales, Machine Conversational Computing, Sales Engagement

The Digital Technology Market Agenda for 2021: Predictability in Unpredictable Times

Posted by Mark Smith on Feb 25, 2021 12:00:00 AM

I’m proud to share Ventana Research’s 2021 market agenda for digital technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that increase workforce effectiveness and organizational agility, ensuring ongoing operation during any type of disruption.

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Topics: Big Data, Analytics, Cloud Computing, Internet of Things, Digital Technology, Robotic Process Automation, blockchain, Conversational Computing, AI and Machine Learning, mobile computing, extended reality

The Ventana Research 2021 Market Agenda: How Digital Effectiveness Impacts Organizational Agility

Posted by Mark Smith on Feb 17, 2021 3:00:00 AM

Ventana Research has announced its market agenda for 2021, continuing the tradition of transparency in our efforts to educate and guide the technology market but also our independence as we do not share our market agenda or analyst perspectives with any external party. Each year, we proudly formulate our market agenda that is not biased by clients or the technology industry, focusing on education rather than the prospect of consulting or software revenue. We review and refine our plan throughout the year to ensure we offer the expertise and insights organizations rely on to better understand – and navigate – the direction of the technology industry.

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Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Office of Sales, Digital Business

How to Take Advantage of AI/ML Today

Posted by David Menninger on Feb 8, 2021 3:00:00 AM

The industry is making huge strides with artificial intelligence (AI) and machine learning (ML). There is more data available to analyze. Analytics vendors have made it easier to build and deploy models, and AI/ML is being embedded into many types of applications. Organizations are realizing the value that AI/ML provides and there are now millions of professionals with AI or ML in their title or job description. AI/ML is even being used to make many aspects of itself easier. Organizations that want to build and deploy their own AI/ML models need to be realistic about the capabilities that are available today. As a practical matter, organizations should anticipate that a robust AI/ML deployment in the current environment requires a set of specialized skills and operational processes, including data operations (dataops) and ML operations (MLops). Collaboration across these disciplines and processes is also required.

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Topics: Sales, Customer Experience, Marketing, Analytics, Business Intelligence, Data Preparation, Digital Technology, AI and Machine Learning

Tableau and Salesforce bring New Look to Business Analytics

Posted by David Menninger on Jan 20, 2021 3:00:00 AM

Businesses are transforming their organizations, building a data culture and deploying sophisticated analytics more broadly than ever. However, the process of using data and analytics is not always easy. The necessary tools are often separate, but our research shows organizations prefer an integrated environment. In our Data Preparation Benchmark Research, we found that 41% of participants use Analytics and Business Intelligence tools for data preparation.

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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Preparation, Information Management, Internet of Things, Data, Digital Technology, natural language processing, Conversational Computing, AI and Machine Learning

Intelligent Virtual Agents Are an Imperative for Digital Self-Service

Posted by Keith Dawson on Dec 22, 2020 3:00:00 AM

The pandemic has raised the stakes for self-service in every part of the customer journey. In 2020, the customer service industry underwent a shock to its collective system by pulling up stakes and moving agents to remote work. At the same time, consumers moved away from in-person interactions in stores and branches. This systemic disruption has led to longer call wait times and tougher interactions because collaborating and accessing company data systems from outside the office is difficult.

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Topics: Customer Experience, Contact Center, Digital Technology, natural language processing, Conversational Computing, AI and Machine Learning, agent management

PTC Brings Innovation to Product Experiences

Posted by Mark Smith on Dec 21, 2020 3:00:00 AM

Augmented reality (AR) is a critical component of digital technology. The role of AR is to virtualize the visualization and engagement of assets and products with information that can enhance the value of it for many purposes including manufacturing, marketing, sales and service. Consider how manufacturing and field service organizations are starting to use AR technology for hands-free call-up of service manuals using glasses so technicians can verify progress without looking away from their work.

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Topics: Sales, Business Continuity, Internet of Things, Business Planning, Digital Technology, Operations & Supply Chain, Digital transformation, mobile computing, extended reality

Molecula Earns Ventana Research 13th Digital Innovation Award for Data

Posted by Mark Smith on Nov 20, 2020 4:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: Analytics, Collaboration, Data Governance, Data Lake, Data Preparation, IOT, Data, Information Management (IM), Digital Technology, blockchain, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, extended reality

ShipChain Earns our 13th Digital Innovation Award for Operations and Supply Chain

Posted by Mark Smith on Nov 17, 2020 2:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: Continuous Planning, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, blockchain, continuous supply chain

Diving Deeper into the Data Lake

Posted by David Menninger on Nov 13, 2020 2:00:00 AM

A data lake is a centralized repository designed to house big data in structured, semi-structured and unstructured form. I have been covering the data lake topic for several years and encourage you to check out an earlier perspective called Data Lakes: Safe Way to Swim in Big Data? for background. Our data lake research has uncovered some points to consider in your efforts, and I’d like to offer a deeper dive into our findings.

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Topics: Data Governance, Data Lake, Information Management, Data, Digital Technology

Why Collaboration Matters in Analytic Processes

Posted by David Menninger on Oct 29, 2020 4:00:00 AM

Every organization performing analytics with multiple employees needs to collaborate. They should be collaborating in the analytics process and in communicating the results of those analyses. As I continue my evaluation of analytics and data vendors, I have to admit some disappointment at the level of collaborative capabilities some analytics vendors provide. To be fair, the level of capabilities vary widely, but I expected collaborative capabilities to be more uniformly available as a standard feature in analytics technologies by now. I had anticipated that three-quarters of analytics vendors would include collaboration capabilities. More than half the vendors I have evaluated support some comments and discussion in their products, only a few have incorporated social recognition and wall posting as part of their collaborative capabilities. So, what impact does a lack of analytics collaboration have on organizations undergoing digital transformation?

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Topics: business intelligence, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, Digital Technology, collaborative computing

Oracle Day by Day earns our 13th Digital Innovation Award for Analytics

Posted by Mark Smith on Oct 23, 2020 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Digital Technology, natural language processing, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing

Varicent: Symon.AI earns our 13th Digital Innovation Award for Office of Sales

Posted by Mark Smith on Oct 15, 2020 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: Sales, Marketing, embedded analytics, Analytics, Sales Performance Management, Digital Technology, AI and Machine Learning, intelligent marketing, sales enablement

Talkdesk: CX Cloud earns our 13th Digital Innovation Award for Customer Experience

Posted by Mark Smith on Oct 13, 2020 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy innovations in technology that advance business and IT.

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Topics: Customer Experience, Voice of the Customer, Contact Center, Digital Technology, Digital Commerce, Conversational Computing, collaborative computing, agent management

8x8: Open Communications Platform earns our 13th Digital Innovation Award for Digital Technology

Posted by Mark Smith on Oct 9, 2020 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: Customer Experience, Human Capital Management, Marketing, Analytics, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, Operations & Supply Chain, blockchain, employee experience, candidate engagement, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, agent management, extended reality, business digital commerce, work experience management

ServiceNow: Now Platform earns our Overall Digital Innovation Award

Posted by Mark Smith on Oct 6, 2020 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.

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Topics: Customer Experience, Human Capital Management, Office of Finance, Contact Center, Workforce Management, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, robotic finance, employee experience, continuous supply chain, agent management, work experience management

Why I Joined Ventana Research to Lead Office of Sales

Posted by Stephen Hurrell on Aug 21, 2020 3:00:00 AM

I’m very excited to announce to my network as well as the ever-expanding Ventana Research community that I’m now directing Ventana Research’s Office of Sales practice. The focus is to guide and educate sales and business professionals on the selling applications and technology including digital commerce, price and revenue management, product information management, sales enablement, sales performance management and subscription management. While these are the main topics of our Office of Sales practice, my decades of experience in analytics, artificial intelligence (AI) and planning are part of what I bring to the firm to help advance the science of selling.

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Topics: Sales, embedded analytics, Analytics, Business Intelligence, Collaboration, Data, Product Information Management, Sales Performance Management, Price and Revenue Management, Digital Technology, Work and Resource Management, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, intelligent sales, sales enablement

The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond

Posted by Mark Smith on Jul 12, 2020 6:00:00 AM

The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities, business leaders too often forget that the workforce experience is essential to achieving desired results. Fulfilling this objective requires technology designed to meet these human capital management (HCM) objectives. An organization’s agility and ability to invest adequate time and resources into the workforce experience is essential to an organization’s sustainability and operational effectiveness.

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Topics: Sales, Customer Experience, Human Capital Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Analytics, Business Planning, Workforce Analytics, Workforce Management, Digital Technology, Operations & Supply Chain, Robotic Process Automation, employee experience, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, agent management, People Analytics

The Business Continuity Imperative: Analytics and Data for Engaging Digital Experiences in 2020 and Beyond

Posted by Mark Smith on Jul 5, 2020 6:00:00 AM

Analytics and data provide visibility into an organization’s past, present and potential performance. However, not all organizations are using analytics that provide timely insights — insights that not just reflect what happen but direct a successful course for the future. Demand for personalized and relevant insight only intensifies in a black-swan event. To maintain business continuity in times of pressure, it is critical that organizations not waste any time or resources when using analytics and data to optimize operations and decision-making. Just having an analytics and data-first mentality and operating in the cloud is insufficient for success, as those are just part of an effective data and analytics effort. Organizations also should include data science and machine learning that can provide an excellent digital experience; unfortunately, this is no simple task.

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Topics: business intelligence, embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, Data, Digital Technology, natural language processing, Conversational Computing, AI and Machine Learning

The Business Continuity Imperative: The Digital Experience in Marketing for 2020 and Beyond

Posted by Mark Smith on Jun 28, 2020 6:00:00 AM

Marketing is inextricably linked to business success, and digital technology is essential to an organization’s overall marketing potential because it generates interest and brand awareness. In a black-swan event, the marketing department often is overwhelmed by short-term demands, so in these situations it’s of the essence that digital transformation gets the attention it deserves. In challenging times, a “putting-out-fires” mentality tends to take hold — this is not unreasonable but in focusing on satisfying the interest of the moment, business leaders too often forget that a consistent digital experience is essential to engaging consumers, the public and customers in a way that contributes to long-term success. Fulfilling this objective requires technology designed to deliver for marketing to meet this essential imperative. An organization’s agility and ability to invest adequate time and resources into marketing technology that enables a superior digital experience is essential for its sustainability and operational effectiveness.

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Topics: Sales, Customer Experience, Marketing, Office of Finance, Voice of the Customer, Analytics, Data, Product Information Management, Digital Technology, Operations & Supply Chain, Conversational Computing

Modernizing PIM for Product Experience Management

Posted by Mark Smith on Jun 25, 2020 6:00:00 AM

Today’s businesses must manage a continually expanding array of data, content and digital assets as well as satisfy the demands of consumers for comprehensive product information. Addressing these challenges requires unified processes and automated systems and, most importantly, the ability to augment and enrich product information. Our earlier PIM research found that more than half (52%) of organizations have incompatible tools and almost half (48%) must cope with disparate forms of data. These are situations that lead to wasted time and inefficiency in checking for errors and reconciling data across systems.

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Topics: Sales, Customer Experience, Marketing, PIM, Digital Technology, Operations & Supply Chain, Intelligent CX, product experience management, PXM

The Business Continuity Imperative: The Agent and Customer with Contact Centers in 2020 and Beyond

Posted by Ventana Research on Jun 21, 2020 6:00:00 AM

Contact centers play a substantial role in an organization’s success. The customer journey is engaged here, at each moment of interaction. Agents, whether human or machine-driven, are intrinsic to the customer experience and the value of the contact center. Customers are essential to an organizations’ overall business potential because they generate revenue. In a black-swan event, demand for customer service may spike or dip, so in these situations it’s of the essence that agents get the attention they deserve. In challenging times, a “customer-first” mentality tends to take hold — this is natural, but in focusing on satisfying customers, business leaders too often forget that the agent experience is essential to effective customer engagement. Fulfilling this objective requires contact center technology designed for this purpose. An organization’s agility and ability to invest adequate time and resources into agents is essential for its sustainability and contact center effectiveness.

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Topics: Sales, Customer Experience, Marketing, Office of Finance, Voice of the Customer, Analytics, Data, Product Information Management, Digital Technology, Operations & Supply Chain, Conversational Computing

The Business Continuity Imperative: The Subscriber Experience and Subscription Management in 2020 and Beyond

Posted by Mark Smith on Jun 14, 2020 6:00:00 AM

Subscriptions are the future of business. Subscribers are essential to an organization’s overall business potential because they generate recurring revenue. In a black-swan event, demand for a subscription may spike or dip, so in these situations it’s of the essence that subscriptions get the attention they deserve. In challenging times, a “subscriber-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying subscribers, business leaders too often forget that the subscription experience is essential to retaining them. Fulfilling this objective requires technology designed for subscriptions. An organization’s agility and ability to invest adequate time and resources into subscriptions is essential for its sustainability and operational effectiveness.

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Topics: Sales, Customer Experience, Marketing, Office of Finance, Voice of the Customer, Analytics, Data, Product Information Management, Digital Technology, Operations & Supply Chain, Subscription Billing, Conversational Computing, Subscription Management, Subscriber Experience

The Business Continuity Imperative: The Partner Experience and Channel Performance Agenda

Posted by Mark Smith on Jun 10, 2020 5:50:52 PM

Partners play a key role in the revenue and growth of every organization. Whether channel selling is in assistance to internal sales or independent, what happens in partnering has ramifications that are simply too important to underestimate. The imperative to maintain business continuity with channel partners becomes painfully clear in a global pandemic, and that imperative demands that organizations cultivate partner excellence and channel performance. This effort should start with partner leadership and operations, with the objective of building channel relationships that can survive the test of time. Effective sales channel partnerships are built on mutual trust and a shared belief in the market opportunity, and recruiting and managing partners must be supported by effective processes and technology. The health of these relationships and the resulting revenue from the channel hinges on an effective partner experience, and this requires technology investments that enable leaders to not just manage channel performance, but help inspire it every single day.

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Topics: Sales, Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Analytics, Internet of Things, Data, Digital Technology, Operations & Supply Chain, Conversational Computing, partner management, Partner Experience

The Business Continuity Imperative: The Product Experience for Buyer and Customer Delight in 2020 and Beyond

Posted by Mark Smith on May 31, 2020 3:00:00 AM

Products and services are the foundation of every organization, regardless of its industry or size. Products are essential to an organization’s overall business health because they generate revenue and engage buyers and customers. In a black-swan event, demand for a product may spike or dip, so in these situations it’s of the essence that products get the attention they deserve as they are marketed, sold, serviced and enhanced with innovations. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in a rush to satisfy customers, business leaders too often forget that the product experience is essential to fulfilling on the customer experience and satisfying customers and buyers. An organization’s agility and ability to invest adequate time and resources into products is essential for its sustainability and operational effectiveness.

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Topics: Sales, Customer Experience, Marketing, Office of Finance, Voice of the Customer, Analytics, Data, Product Information Management, Digital Technology, Operations & Supply Chain, Conversational Computing, product experience management

The Business Continuity Imperative: The Work Experience and Workforce Engagement Agenda

Posted by Mark Smith on May 24, 2020 3:00:00 AM

The workforce is the center of any organization, no matter if the workforce consists of employees, contractors or what we call gig workers. It stands to reason that a black-swan event has an immediate impact on a workforce and thus an organization’s overall business health. In challenging times, a “family-first” mentality tends to take hold — a reality that, far too often, business leaders and HR organizations underestimate. But organizational readiness is essential for sustainability and operational effectiveness.

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Topics: Sales, Human Capital Management, Learning, Office of Finance, Voice of the Customer, Analytics, Digital Technology, Digital Marketing, Operations & Supply Chain, Workforce Optimization, AI and Machine Learning

The Business Continuity Imperative: The Supplier Relationship and Experience

Posted by Mark Smith on May 10, 2020 6:30:00 AM

Suppliers play a critical role in supporting the operations and processes of every organization. Whether direct or indirect, an organization’s relationship with its suppliers has ramifications that are perilous to underestimate. The imperative to maintain business continuity becomes painfully clear in a global pandemic, and that imperative demands that organizations cultivate excellent supplier relationships.  

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Topics: Sales, Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Analytics, Internet of Things, Data, Digital Technology, Operations & Supply Chain, Conversational Computing

The Business Continuity Imperative: The Voice and Mission of Your Customer Experience

Posted by Mark Smith on May 3, 2020 3:00:00 AM

Supercharging the customer experience (CX) is more than just an opportunity. It’s essential for every organization that looks to optimize engagement at every moment of the customer journey. In times such as these, when business continuity is a top priority, organizations must address the customer experience, especially if it has not been a focal point of the executive team.

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Topics: Sales, Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, Operations & Supply Chain, Intelligent CX, Conversational Computing

The Business Continuity Imperative: Digital Technology for Optimal Operations in 2020 and Beyond

Posted by Mark Smith on Apr 26, 2020 3:00:00 AM

The imperative to infuse digital technology into your organization is not new, but it’s more essential than ever that organizations embrace digital transformation and business continuity to improve processes. I have recently written about the need for digital innovation in business continuity, outlining the steps every organization needs to take. These steps involve a close examination of the digital technology they can apply effectively for business continuity during a pandemic, natural disaster, cyber event or geopolitical situation.

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Topics: Customer Experience, Human Capital Management, Office of Finance, Analytics, Data, Digital Technology

Virtualizing the Close

Posted by Robert Kugel on Apr 24, 2020 4:36:41 PM

The global pandemic crisis was, in effect, an unrehearsed stress test measuring the resiliency of the department. The crisis highlighted the importance of sustaining confidence in the accuracy and control of accounting processes, not just efficiency. Virtualizing the close means using technology to substantially reduce the amount of manual processing and paper involved needed to complete the accounting close. Finance and accounting organizations that can operate in a virtual mode are better able to adapt to circumstances and overcome obstacles. Having systems that can be readily accessed remotely and having the ability to collaborate and execute processes virtually makes it easier for departments to meet their commitments with confidence.

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Topics: Office of Finance, Continuous Accounting, Fast close, CFO, Digital Technology

The Business Continuity Imperative: Digital Innovation for Optimal Experiences in 2020 and Beyond

Posted by Mark Smith on Apr 19, 2020 3:00:00 AM

At Ventana Research we’re familiar with the need for digital transformation as we have been researching and providing education on this topic for almost two decades. And recent global challenges make even clearer the sea change at hand: digital innovation is essential for not only success, but survival. Business continuity during a pandemic, natural disaster, cyber event or geopolitical situation requires business and risk mitigation processes, but unfortunately very few organizations had been doing so. We are seeing how quickly organizations are going into survival mode, in how they operate and communicate to meet the expectations of the workforce, customers, stakeholders and potentially shareholders.

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Topics: Sales, Customer Experience, HCM, Marketing, Office of Finance, Business Continuity, Analytics, Digital Technology

You Can’t Plan on AI and ML

Posted by David Menninger on Apr 13, 2020 11:00:00 AM

Artificial intelligence (AI) and machine learning (ML) are all the rage right now. Our Machine Learning Dynamic Insights research shows that organizations are using these techniques to achieve a competitive advantage and improve both customer experiences and their bottom line. One type of analysis an organization can perform using AI and ML is predictive analytics. Organizations also need to plan their operations to predict the amount of cash they will need, inventory levels and staffing requirements. Unfortunately, while planning begins with predictions, organizations can’t plan with AI and ML. Let me explain what I mean.

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Topics: Office of Finance, Analytics, Business Intelligence, Financial Performance Management, Digital Technology, Predictive Planning, AI and Machine Learning

Embrace Your Customers and Buyers with Digital Value

Posted by Mark Smith on Apr 2, 2020 3:11:58 PM

I would like to share some of my thoughts on COVID-19 and the challenges organizations are facing as they strive for business continuity and digital engagement with customers and buyers. As the global and US numbers get worse by the day, the pandemic is impacting life as we knew it and also leaves people (many in new forms of isolation) yearning for a bit of normalcy during these strange times.

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Topics: Sales, Marketing, Digital Technology, Digital Marketing, Digital Commerce

Five Modern Data Architecture Trends

Posted by David Menninger on Mar 30, 2020 11:30:00 AM

I was recently asked to identify key modern data architecture trends. Data architectures have changed significantly to accommodate larger volumes of data as well as new types of data such as streaming and unstructured data. Here are some of the trends I see continuing to impact data architectures.

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Topics: Analytics, Business Intelligence, Data Governance, Data Preparation, Data, Information Management (IM), Digital Technology, data lakes, AI and Machine Learning

Workday Does Source-to-Pay

Posted by Robert Kugel on Mar 19, 2020 12:15:00 PM

In late February I attended Spark, the Scout annual user group meeting. This was the third and likely the last such meeting, as Scout was recently acquired by Workday. Scout’s users represent a new breed of purchasing managers and executives looking to change the role of the purchasing department. This change is critical for businesses. Saving money is the essential job of sourcing and purchasing departments. But departments can go far beyond that, helping support product and go-to-market strategies that are more complex and innovative. To empower this change, the bulk of conference content included experience-driven advice from practitioners who are pioneering the evolution of sourcing and procurement.

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Topics: Office of Finance, Financial Performance Management, Digital Technology, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, purchasing, procurement, sourcing

MicroStrategy World 2020

Posted by David Menninger on Mar 18, 2020 3:00:00 AM

MicroStrategy recently held its annual user conference, which focused on the theme of the “Intelligent Enterprise.” HyperIntelligence, an innovative product for delivering analytics throughout organizations that they introduced a year ago, was the star of the event. The company announced enhancements to HyperIntelligence and the latest version of its flagship platform, MicroStrategy 2020, as well as a new two-tiered education and certification program.

HubSpot Video
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Topics: Analytics, Business Intelligence, Collaboration, Data Governance, Data, Digital Technology, Conversational Computing

The Ventana Research Digital Technology Agenda in 2020

Posted by Mark Smith on Feb 13, 2020 6:00:00 AM

Ventana Research recently announced its 2020 research agenda for digital technology, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value and improve business outcomes. While we have seen more than four decades of digital transformation in the systems and tools businesses rely on, recent years have yielded transformative approaches to technology that can finally actually change the way people and processes work, rather than just make traditional processes more efficient. 

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Topics: Analytics, Internet of Things, Data, Digital Technology, blockchain, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, extended reality

Incentive Solutions Shows Potential in Sales Performance Management

Posted by Mark Smith on Dec 20, 2019 7:00:00 AM

Here are some insights on Incentive Solutions drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Incentive Solutions and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

NICE is a Leader in Reliability for Sales Performance Management

Posted by Mark Smith on Dec 18, 2019 7:00:00 AM

Here are some insights on NICE drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated NICE and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Mobile Technology, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, Subscription Management, agent management, intelligent sales

beqom is a Value Index Leader for Manageability in Sales Performance Management

Posted by Mark Smith on Dec 16, 2019 7:00:00 AM

Here are some insights on beqom drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated beqom and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

SAP Provides Mature and Balanced Sales Performance Management Offering

Posted by Mark Smith on Dec 13, 2019 7:00:00 AM

Here are some insights on SAP drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated SAP and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Financial Performance Management (FPM), Sales Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Optymyze Provides Robust Platform and Sales Performance Management Suite

Posted by Mark Smith on Dec 11, 2019 7:00:00 AM

Here are some insights on Optymyze drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Optymyze and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Anaplan is a Value Index Leader for Validation in Sales Performance Management

Posted by Mark Smith on Dec 9, 2019 7:00:00 AM

Here are some insights on Anaplan drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Anaplan and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Varicent is a Value Index Leader in Sales Performance Management

Posted by Mark Smith on Dec 6, 2019 7:00:00 AM

With the backing of Great Hill Partners and Spectrum Equity, the company Varicent Software launched on Jan. 1st, purchasing IBM’s Sales Performance Management (SPM) assets and hiring employees from IBM’s SPM group. They will join a new team that includes Varicent’s original founders and key leadership.

This set of insights is drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated IBM, now Varicent, and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Xactly Demonstrates Strong Performance in SPM Value Index

Posted by Mark Smith on Dec 4, 2019 7:00:00 AM

Here are some insights on Xactly drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Xactly and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Oracle Leads Sales Performance Management Value Index

Posted by Mark Smith on Dec 2, 2019 7:00:00 AM

Here are some insights on Oracle drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Oracle and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on sales performance management.

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Topics: Sales, Customer Experience, Contact Center, Data, Sales Performance Management, Sales Performance Management (SPM), Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

A 360-Degree View of the Customer Journey Can Provide Customer Experience Insights

Posted by Mark Smith on Nov 7, 2019 7:00:00 AM

For interactions with customers to go well, organizations must manage an ever-increasing array of engagement channels. Our research finds that organizations expect to see interaction volumes increase on all channels, especially digital ones such as text-based messaging, chat, mobile and social apps. Unfortunately, the systems that manage these channels are typically disparate and uncoordinated and may not use the same underlying technology. This makes it difficult for organizations to coordinate customer interactions consistently and provide the best possible customer experience.

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Topics: Customer Experience, Voice of the Customer, business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, AI and Machine Learning, Subscription Management, agent management, extended reality

Technology Really Does Matter for Customer Analytics

Posted by Mark Smith on Nov 5, 2019 7:00:00 AM

Using customer analytics effectively involves several challenges. Organizations must make it a business priority, cultivate leadership and set a course for ensuring data and analytics are being processed and governed effectively. But effectiveness also requires technology that will assist in the effective operations and management of customers and help an organization achieve its goals.

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Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, extended reality

Identifying the Leaders in Sales Performance Management

Posted by Mark Smith on Oct 31, 2019 7:00:00 AM

I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index: Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, this research-based index is the first such evaluation to assess the full business value of sales performance management software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here and participating vendors can learn more about how to use the Value Index here.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Effective Customer Analytics Requires Comprehensive Data and Metrics

Posted by Mark Smith on Oct 29, 2019 7:00:00 AM

Customer analytics have never been more important, but effectively creating and managing them is not easy. The data that’s required to achieve visibility into all customer activity involves many applications and systems and it’s a challenge to ensure the data used is accurate and consistent. Even once data is assembled, organizations often struggle to apply analytics to create the metrics that best represent an understanding of the past and, more importantly, the path to the future.

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Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Lake, Data Preparation, Information Management, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, Intelligent CX, Conversational Computing, AI and Machine Learning, collaborative computing, Subscription Management, agent management, extended reality

The Science of Sales Performance Management

Posted by Mark Smith on Oct 24, 2019 7:00:00 AM

Ensuring that the sales organization contributes as fully as possible to the success of the organization — to revenue, growth, prof itability and the overall customer experience — requires not only dedication but effective strategy and planning. A well-developed strategy and plan to utilize current and future sales talent is essential for the best possible sales performance. To carry out this mission, organizations need a set of coordinated sales-related activities, processes and systems that enable the sales organization, from leadership and operations to the manager and sellers, to operate in a coordinated and collaborative manner. We call this sales performance management.

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Topics: Sales, Customer Experience, Office of Finance, Analytics, Contact Center, Data, Sales Performance Management, Financial Performance Management, Digital Technology, Digital Commerce, Predictive Planning, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, Subscription Management, agent management, intelligent sales

Be FIT: Modern Finance Needs Finance IT

Posted by Robert Kugel on Oct 17, 2019 7:00:00 AM

The traditional office of finance has five main organs: accounting keeps the books; financial planning and analysis (FP&A) analyzes performance and manages the forward-looking activities of the company such as planning, budgeting and forecasting; corporate finance raises outside money; treasury takes care of the cash and bank accounts, and tax. The modern office of finance requires a sixth: Finance IT (FIT).

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Topics: Office of Finance, Analytics, Financial Performance Management, Price and Revenue Management, Digital Technology, Operations & Supply Chain, ERP and Continuous Accounting, blockchain, robotic finance, Predictive Planning, Conversational Computing, AI and Machine Learning, revenue and lease accounting, collaborative computing, Subscription Management

Dynamic Insights Research on Sales Analytics Guides Innovation, not Evolution

Posted by Mark Smith on Oct 4, 2019 7:00:00 AM

Having effective analytics enables businesses to understand far better than ever before the data they’re collecting, and to do so in greater volumes and more forms. These new capabilities are especially relevant to sales organizations. When applied to sales data, analytics can help sales teams achieve quotas and forecast more consistently, as well as understand the impacts of incentives and maximize the potential of territories, all of which help improve sales performance. These benefits provide the foundation for a business case to adopt analytics tools that generate information to guide actions and decision-making for sales organizations.

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Topics: Customer Experience, Voice of the Customer, business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, AI and Machine Learning, Subscription Management, agent management

Dynamic Insights from Research on Finance Analytics

Posted by Robert Kugel on Sep 19, 2019 8:30:00 AM

By itself, data isn’t useful for business; the application of analytics is necessary to transform data into actionable information. Data analysis of one sort or another has long been a core competence of finance departments, applied to balance sheets, income statements or cash flow statements. Today, however, Finance must go beyond these basics by expanding the scope of the data being examined to include all financial and operational information that can yield actionable insights. Analysis thus should include, for example, data from the systems that manage sales operations, human resources and field service and that data must be available to all departments and applications that need it.

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Topics: Customer Experience, Human Capital Management, Voice of the Customer, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Lake, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, ERP and Continuous Accounting, blockchain, natural language processing, robotic finance, Predictive Planning, candidate engagement, Intelligent CX, Conversational Computing, Continuous Payroll, AI and Machine Learning, revenue and lease accounting, collaborative computing, mobile computing, Subscription Management, total rewards management, intelligent marketing, intelligent sales

Plenty of Opportunity for Growth at Qlik

Posted by Ventana Research on Sep 18, 2019 7:00:00 AM

We are happy to offer some insights on Qlik drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Microsoft Motivates Businesses to Examine BI Options

Posted by Ventana Research on Sep 16, 2019 7:00:00 AM

We are happy to offer some insights on Microsoft drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Looker Looks to a New Future with Google

Posted by Ventana Research on Sep 13, 2019 7:00:00 AM

We are happy to offer some insights on Looker drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Tableau Adopts New Enterprise Focus in Analytics and BI

Posted by Ventana Research on Sep 11, 2019 7:00:00 AM

We are happy to offer some insights on Tableau drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Oracle Evolving in Analytics and BI

Posted by Ventana Research on Sep 9, 2019 7:00:00 AM

We are happy to offer some insights on Oracle drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Salesforce Strives to Provide Usable Insights with Analytics

Posted by Ventana Research on Sep 6, 2019 7:00:00 AM

We are happy to offer some insights on Salesforce drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

SAS Sings New Potential in Analytics and BI

Posted by Ventana Research on Sep 4, 2019 7:00:00 AM

We are happy to offer some insights on SAS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Digital Technology

Yellowfin Brings Collaborative Energy to Analytics and BI

Posted by Ventana Research on Sep 2, 2019 7:00:00 AM

We are happy to offer some insights on Yellowfin drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Domo Makes Analytics and Business Intelligence Simple

Posted by Ventana Research on Aug 30, 2019 7:00:00 AM

We are happy to share some insight on Domo drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

SAP Shifts to New Strategy in Analytics and BI

Posted by Ventana Research on Aug 28, 2019 7:00:00 AM

We are happy to offer some insights on SAP drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

BOARD Brings New Business Potential with Analytics

Posted by Ventana Research on Aug 26, 2019 7:00:00 AM

We are happy to share some insight on BOARD drawn from our Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Infor Brings Birst of Energy to Analytics and BI

Posted by Ventana Research on Aug 23, 2019 7:00:00 AM

We are happy to share some insights on Infor based on our latest market Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

IBM Innovates in Intelligence for Business

Posted by Ventana Research on Aug 21, 2019 7:00:00 AM

We are happy to share some insights about IBM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Data Science, Mobile, business intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

MicroStrategy Makes Analytics Intelligent

Posted by Ventana Research on Aug 19, 2019 7:00:00 AM

We are happy to offer some insights on MicroStrategy drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on Mobile, Embedded and Collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Information Builders Is a Leader in Analytics and BI

Posted by Ventana Research on Aug 15, 2019 7:00:00 AM

We are happy to offer some insights on Information Builders drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Historical Databases: Becoming a Thing of the Past?

Posted by David Menninger on Aug 13, 2019 7:00:00 AM

Organizations’ use of data and information is evolving as the amount of data and the frequency with which that data is collected increase. Data now streams into organizations from myriad sources, among them social media feeds and internet-of-things devices. These seemingly ever-increasing volumes of devices and data streams offer both challenges and opportunities to capture information about a business and improve its operations.

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Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Lake, Information Management, Internet of Things, Data, Digital Technology, AI and Machine Learning

Technology to Improve the Engagement and Experience of Employees

Posted by Ventana Research on Jul 24, 2019 7:00:00 AM

It’s no secret that employees are overwhelmed. They’re having to use an array of systems and enterprise tools in the flow of work and deal with an explosion of email messages and other communications requiring some response or action and mountains of content to consume and retain. On top of these time demands, employees must try to keep up with a staggering amount of organizational change.

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Topics: Human Capital Management, business intelligence, Learning Management, Information Management, Workforce Management, Digital Technology, natural language processing, AI and Machine Learning

How to Prove You Aren’t a Dog: Blockchains For Identity Management and Certification

Posted by Robert Kugel on May 22, 2019 6:00:00 AM

Identity management is an old problem that has taken on new dimensions in the digital world. In 1993, at the dawn of the World Wide Web (WWW), The New Yorker ran a cartoon featuring two dogs talking, one perched in front of a computer. The caption reads: “On the Internet, nobody knows you’re a dog.” The phrase quickly evolved into a meme highlighting the issue of identity uncertainty in the new digital environment.

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Topics: Human Capital Management, Office of Finance, Learning Management, Internet of Things, Data, Workforce Management, Digital Technology, ERP and Continuous Accounting, blockchain, candidate engagement, collaborative computing

The Internet of Things: Real-Time Data and Analytics Enable Business Innovation

Posted by David Menninger on May 20, 2019 6:00:00 AM

The emerging internet of things (IoT) is an extension of digital connectivity to devices and sensors in homes, businesses, vehicles and potentially almost anywhere. This innovation means that virtually any appropriately designed device can generate and transmit data about its operations, which can facilitate monitoring and a range of automatic functions. To do this IoT requires a set of event-centered information and analytic processes that enable people to use that event information to make optimal decisions and take act effectively.

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Topics: business intelligence, embedded analytics, Analytics, Collaboration, Internet of Things, Data, Information Management (IM), Digital Technology, data lakes, AI and Machine Learning

Big Data for Business: A Requirement for Today’s Business Analytics

Posted by David Menninger on May 13, 2019 6:00:00 AM

Organizations now must store, process and use data of significantly greater volume and variety than in the past. These factors plus the velocity of data today — the unrelentingly rapid rate at which it is generated, both in enterprise systems and on the internet — add to the challenge of getting the data into a form that can be used for business tasks.

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Topics: Analytics, Business Intelligence, Data Governance, Data Preparation, Information Management, Internet of Things, Data, Digital Technology, blockchain, data lakes, AI and Machine Learning

Use Collaboration to Maximize the Value of Your Analytics

Posted by David Menninger on May 1, 2019 7:00:00 AM

About 10 years ago, social media tools like Facebook, Twitter and LinkedIn introduced a wave of collaborative analytics and BI capabilities. We saw chat streams associated with specific analyses that users could like or endorse. The number of contributions a user made to the community was part of his or her profile so others could accordingly weigh the importance of the input.

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Topics: Analytics, Business Intelligence, Collaboration, Digital Technology

Qlik Sticks to Interactive Analytics and Discovery

Posted by David Menninger on Apr 19, 2019 7:00:00 AM

I am happy to offer some insights on Qlik drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Qlik and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Microsoft Races to Catch Up in Analytics and BI Market

Posted by David Menninger on Apr 15, 2019 7:00:00 AM

I am happy to offer some insights on Microsoft drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Microsoft and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Looker Bets on LookML

Posted by David Menninger on Apr 12, 2019 7:00:00 AM

I am happy to offer some insights on Looker drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Looker and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology, looker

Tableau Continues to Expand into Enterprise BI

Posted by David Menninger on Apr 10, 2019 8:00:00 AM

I am happy to offer some insights on Tableau drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Tableau and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Tableau, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Oracle Takes Its Analytics to the Cloud

Posted by David Menninger on Apr 5, 2019 11:00:00 AM

I am happy to offer some insights on Oracle drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Oracle and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Rating the Vendors for Embedded Analytics

Posted by David Menninger on Apr 1, 2019 6:00:00 AM

I am happy to share some insights gleaned from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Embedded Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, we apply a structured research methodology built on evaluation categories that are designed to reflect the real-world criteria incorporated in a request for proposal to vendors in analytics and business intelligence. Using this methodology, we evaluated vendor submissions in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). This research-based index is the first such evaluation to assess the full business value of embedded analytics and business intelligence software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool at https://www.ventanaresearch.com/value-indexes.

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Topics: Mobile, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Salesforce Enlists Einstein to Bolster Its Analytics Muscle

Posted by David Menninger on Mar 29, 2019 6:00:00 AM

I am happy to offer some insights on Salesforce.com drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Salesforce.com and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Embedded Analytics Provide Meaningful Insights

Posted by David Menninger on Mar 25, 2019 9:30:00 AM

Analytics and business intelligence (BI) play an instrumental role in enabling an organization’s business units and IT to utilize its data in both tactical and strategic ways to perform optimally. To accomplish this, organizations must not only access the data, generate and apply insights from analytics, and communicate the results, they also must ensure that the analytics are presented in a way that leads to action. One of the most effective ways to do this is to embed analytics into business processes and applications.

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Topics: embedded analytics, Analytics, Business Intelligence, Digital Technology

Change Management Tips for Your Digital HCM Journey

Posted by Ventana Research on Mar 22, 2019 6:00:00 AM

Roughly half of my more than 30-year career in human capital management was spent as a line manager responsible for HR technology strategy, selection and deployment. I learned a number of lessons during these years — some just in time, some after the fact. If I had to identify one common thread that unites these insights, it would be that inadequate attention to change management is an ROI-killer on these strategic initiatives every time.

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Topics: Human Capital Management, Learning Management, Analytics, Workforce Management, Digital Technology, Artificial intelligence, Total Compensation Management, Continuous Payroll

Evaluating Vendors’ Mobile Business Intelligence and Analytics

Posted by David Menninger on Mar 20, 2019 12:00:00 PM

I am happy to share some insights gleaned from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Mobile Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, we apply a structured research methodology built on evaluation categories that are designed to reflect the real-world criteria incorporated in a request for proposal to vendors in analytics and business intelligence. Using this methodology, we evaluated vendor submissions in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). This research-based index is the first such evaluation to assess the full business value of analytics and business intelligence software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool at https://www.ventanaresearch.com/value-indexes.

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Topics: Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Get Your Analytics and Business Intelligence Any Time

Posted by David Menninger on Mar 18, 2019 6:00:00 AM

For analytics to be effective, they need to be available to line-of-business personnel as needed in their normal course of conducting business, which today means providing rich mobile access to analytics through phones and tablets to support a mobile workforce seeking to conduct business in any location at any time. Workers today expect these mobile capabilities, which means organizations must make choices to provide analytics and BI platforms that can deliver them.

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Topics: Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

SAS, A BI Value Index Leader in Adaptability

Posted by David Menninger on Mar 15, 2019 6:00:00 AM

I am happy to offer some insights on SAS drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated SAS and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, SAS, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Enterprise BI from Yellowfin

Posted by David Menninger on Mar 11, 2019 6:00:00 AM

I am happy to offer some insights on Yellowfin drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Yellowfin and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, business intelligence, Analytics, Cloud Computing, Collaboration, Yellowfin, Digital Technology

Domo Continues to Expand Cloud-Based BI and Analytics

Posted by David Menninger on Mar 8, 2019 6:00:00 AM

I am happy to share some insight on Domo drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements.  The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Domo and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Domo, Digital Technology

SAP Consolidates Its Analytics Efforts in The Cloud

Posted by David Menninger on Mar 1, 2019 6:00:00 AM

I am happy to offer some insights on SAP drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated SAP and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, SAP, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Blockchain's Presence at IBM THINK 2019

Posted by Robert Kugel on Feb 25, 2019 6:00:00 AM

IBM’s THINK conference, just held this February in San Francisco, is IBM's annual user conference. THINK is designed to showcase upcoming product updates and releases from IBM, along with provide best practices on a wide range of topics. While many technologies were on display, there is one topic in particular I wanted to cover this year: Blockchain.

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Topics: Office of Finance, IBM, Financial Performance Management, FPM, Digital Technology, blockchain

BOARD Combines Business Intelligence with Planning

Posted by David Menninger on Feb 20, 2019 6:00:00 AM

I am happy to share some insight on BOARD drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated BOARD and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology, BOARD International

Birst Thrives with Infor’s Support

Posted by David Menninger on Feb 15, 2019 6:00:00 AM

I am happy to share some insights on Infor based on our latest market Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated Infor and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Infor, Digital Technology, Infor Birst

IBM Brings Breadth and Depth to Analytics

Posted by David Menninger on Feb 13, 2019 6:00:00 AM

I am happy to share some insights about IBM drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated IBM and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

MicroStrategy Battles for Top Spot in Analytics and BI

Posted by David Menninger on Feb 8, 2019 6:00:00 AM

I am happy to offer some insights on MicroStrategy drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence. We evaluated MicroStrategy and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Information Builders Earns Top Analytics and BI Honors

Posted by David Menninger on Feb 6, 2019 6:00:00 AM

I am happy to offer some insights on Information Builders drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for analytics and business intelligence software. We evaluated Information Builders and 14 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on analytics and business intelligence.

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Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

How Do Analytics and Business Intelligence Vendors Stack Up?

Posted by David Menninger on Feb 4, 2019 6:00:00 AM

I am happy to share some insights gleaned from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research, we apply a structured research methodology built on evaluation categories that are designed to reflect the real-world criteria incorporated in a request for proposal to vendors in analytics and business intelligence. Using this methodology, we evaluated vendor submissions in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). This research-based index is the first such evaluation to assess the full business value of analytics and business intelligence software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool at https://www.ventanaresearch.com/value-indexes/inclusion.

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Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

Analytics and Business Intelligence for a Data-Driven World

Posted by David Menninger on Jan 29, 2019 6:00:00 AM

Ventana Research provides unique insight into the analytics and business intelligence (BI) industry. This is important, as its processes and technology play an instrumental role in enabling an organization’s business units and IT to utilize its data in both tactical and strategic ways to perform optimally. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics, communicate the results and support collaboration as needed.

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Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

Pursuing the Win-Win with Personalized Learning Experience

Posted by Ventana Research on Nov 19, 2018 7:00:00 AM

Learning management technology, either as part of a larger HCM software suite or as a standalone niche solution, has evolved from its classroom-based, instructor-led origins. Modern systems deliver information the way many employees learn best, through informal social learning that is personalized and engaging. Some of these new, often mobile-enabled approaches deliver education via short (three to five minute) on-demand videos that are tailored to an individual’s specific job responsibilities or interests and increasingly involve artificial intelligence (AI) technology. AI’s role in this context is to better personalize learning content, modality and the pace of learning. In short, this is all about delivering learning the way each person learns best.

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Topics: Human Capital Management, Learning Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Artificial intelligence, employee experience, Chatbots, Personalization, Predictive HCM

Teradata and the Analytics Universe

Posted by David Menninger on Oct 26, 2018 6:00:00 AM

This year, Teradata rebranded the Teradata users conference from "Partners" to "Analytics Universe", and there is a reason for it. For decades, Teradata has represented the high end of the analytic database, but new innovations and technologies are adding flexibility to Teradata's licensing as they compete. For the full breakdown of Teradata's Analytics Universe 2018, and my analysis of all the largest announcements, watch my hot take video.

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Topics: Big Data, Data Warehousing, Teradata, Analytics, Data Governance, Data Management, Data Preparation, Information Management, Data, Digital Technology

Today’s Payroll Management Software: Strategic Value Abounds

Posted by Ventana Research on Oct 24, 2018 6:00:00 AM

The early days of my career were spent in HR and payroll systems inside brokerage houses and investment banks. The first CHRO I reported to thought the best way to develop a plan for automating payroll management was for me to run the function’s day-to-day operations. I had no previous experience in payroll but it was a good call, as the trenches of any operations area typically reveal a cornucopia of automation opportunities. Then again, it was a different time; back then the words strategy, decision support and employee experience were rarely heard in a payroll department.

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Topics: Human Capital Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Payroll Optimization, Artificial intelligence, Total Compensation Management, RPA, employee experience, Chatbots, Personalization, Predictive HCM

Salesforce Brings Conversation and Customer Experience to the Forefront

Posted by Mark Smith on Oct 16, 2018 9:00:00 AM

Dreamforce has become the largest enterprise software event for businesses in the United States, and it is evident why when looking at it this year. With over 170,000 business and IT professionals attending, Salesforce came to show off upcoming product announcements and innovations. This year's biggest focus was on Einstein Voice (a personalized and intelligent conversational assistant), integration with other platforms, and Salesforce Customer 360. The last of these is the start of an answer to a problem we have well documented; businesses struggle getting a full view of the customer and provide a frictionless response to issues and interactions. For the full breakdown of Dreamforce 2018, and my analysis of all the largest announcements, watch my hot take video.

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Topics: Salesforce.com, Customer Experience, Machine Learning, Marketing, Voice of the Customer, CRM, Dreamforce, Sales Performance Management, SPM, Digital Technology, Digital Marketing, Robotic Process Automation, AI, natural language processing

The Market of Data at Strata

Posted by David Menninger on Oct 5, 2018 11:31:50 AM

In 2017 Strata + Hadoop World was changed to the Strata Data Conference. As I pointed out in my coverage of last year’s event, the focus was largely on machine learning and artificial intelligence (AI). That theme continued this year, but my impression of the event was of a community looking to get value out of data regardless of the technology being used to manage that data. The change was subtle: The location was the same; the exhibitors were largely the same; attendance was similar this year and last. But there was no particular vendor or technology dominating the event.

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Topics: Big Data, Data Science, Machine Learning, Analytics, Business Intelligence, Data Governance, Data Integration, Data Preparation, Information Optimization, Digital Technology, Machine Learning and Cognitive Computing

From Analytics to Action Requires Collaboration

Posted by David Menninger on Sep 20, 2018 8:35:24 AM

All too often, software vendors view analytics as the end rather than the beginning of a process. I’m reminded of some of the advanced math classes I’ve taken in which the teaching process focused on a few key aspects of a mathematical proof or solution, leaving the rest of the exercise to be worked out by the students. In other contexts, you may hear people say the numbers speak for themselves.

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Topics: Data Science, Machine Learning, business intelligence, Analytics, Collaboration, Data Governance, Information Optimization, Digital Technology, collaboration for business

AI Energizing HCM for Better Employee Experience

Posted by Ventana Research on Jul 30, 2018 9:25:27 AM

Over the last two years, investments in digital technologies such as artificial intelligence (AI) by nearly every major provider of HCM systems and tools have transformed the HR technology landscape. Many of the investments have gone into developing distinctive product capabilities, particularly capabilities that rely on machine learning technology.

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Topics: Human Capital Management, Learning Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Payroll Optimization, Total Compensation Management, employee experience

A Superior Employee Experience – A New Business Imperative

Posted by Ventana Research on Jun 14, 2018 8:10:54 AM

Employee engagement has been a dominant theme in both human capital management (HCM) and the systems to manage it in recent years; lately (though not necessarily appropriately) it is a topic often equated with the notion of the employee experience. On a related point, Gallup’s annual employee engagement survey has consistently found the majority of today’s workforce to be disengaged, defined as “not enthusiastic or passionate about their work.” Interest in the degree to which HCM technology can improve employee engagement (or mitigate disengagement) now rivals the attention given to such perennial chief human resources officer (CHRO) concerns as attracting and retaining top talent and retooling the workforce.

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Topics: Big Data, Data Science, Human Capital Management, Machine Learning, Learning Management, Analytics, Business Intelligence, Cloud Computing, Collaboration, HRMS, Workforce Management, Digital Technology, Workforce Optimization

AI in Business: Hypocrisy and Opportunity

Posted by Mark Smith on Jun 6, 2018 8:17:49 AM

We now are well beyond the year depicted in 2001: A Space Odyssey, a cinematic perspective on the future of artificial intelligence in which HAL 9000, a computer, is able to simulate human behavior and control machines. Anyone reviewing the past two years of marketing around AI in the business technology industry can be forgiven for believing that we have arrived at the futuristic state Stanley Kubrick imagined. We have not.

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Topics: Big Data, Data Science, Mobile, Customer Analytics, Customer Engagement, Customer Experience, Machine Learning, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Customer Service, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Information Optimization, Digital Technology, Machine Learning and Cognitive Computing, Cybersecurity, Billing and Recurring Revenue, Workforce Optimization, collaboration for business

Blockchains Come in Different Shapes and Sizes

Posted by Robert Kugel on May 27, 2018 11:29:12 PM

Blockchains are attractive because their built-in security and trust factors make them useful for almost all business interactions involving organizations and individuals. Blockchains have two basic functions. One is as a method for handling transactions involving property such as land deeds, trademarks or other assets. The second involves exchanges of data such as identities of individuals or businesses, the location of an object at a point in time or weather conditions. All interactions involving property or assets include the transfer of data as well, of course, but some blockchain use cases are informational only.

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Topics: Big Data, Data Science, Mobile, Marketing Performance Management, Office of Finance, business intelligence, Analytics, Cloud Computing, Data Governance, Data Integration, Data Preparation, Internet of Things, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain

GDPR: Business or Technology Vendors Ready or Not?

Posted by Mark Smith on May 11, 2018 8:37:05 AM

We are have arrived at the May 25, 2018 date when the European Union’s General Data Privacy Regulations (GDPR) become enforceable, following what has been a two-year transition period. Companies were given this time to put in place reasonable measures and the systems necessary to support the legislation’s wide-ranging personal data privacy requirements, which apply to any organization with more than 250 employees that serves EU citizens. While this regulation will apply in the EU, it has implications for any organization in the world that provides services involving the personal data of any EU citizen.

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Topics: Big Data, Data Science, Mobile, Sales, Customer Analytics, Customer Engagement, Customer Experience, Marketing, Analytics, Business Intelligence, Cloud Computing, Collaboration, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Digital Technology, Digital Marketing, Digital Commerce, Cybersecurity, Billing and Recurring Revenue, collaboration for business, mobile marketing

Beyond Digital Transformation: Effective Technology Innovation in 2018

Posted by Mark Smith on May 7, 2018 12:56:06 AM

Advancing the potential of any business requires continuous improvement in the processes and technology that support it. Many companies have embraced attempts at a digital transformation, and it’s become a goal to which organizational resources and budgets have been dedicated around the globe.

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Topics: Big Data, Data Science, Mobile, Sales, Customer Analytics, Customer Engagement, Customer Experience, Human Capital Management, Machine Learning, Marketing, Marketing Performance Management, Mobile Technology, Office of Finance, Wearable Computing, Analytics, Business Intelligence, Cloud Computing, Collaboration, Customer Service, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Information Optimization, Product Information Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Machine Learning and Cognitive Computing, Pricing and Promotion Management, Cybersecurity, Billing and Recurring Revenue, Workforce Optimization, collaboration for business, mobile marketing

Technology Improves Customer Experience: Does Yours?

Posted by Richard Snow on Jun 29, 2017 10:11:41 AM

Our benchmark research into next-generation customer engagement finds that three-quarters (77%) of organizations participating in the research said it is very important to improve the way they engage with customers. The two main drivers behind this are improving the customer experience (cited by 74%) and im­proving performance of the custo­mer service organization (70%). This is important because most companies said their customers have good experiences, but only one-third said that experience is excellent.

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