Ventana Research Analyst Perspectives

Is the World Ready for One Source of Customer Data?

Posted by Ventana Research on Jan 14, 2011 5:33:26 PM

If you listen to salesforce.com (SFDC) then you’d have to believe the answer is an emphatic “Yes.”

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Topics: Salesforce.com, Customer Experience, Customer Information Management, Operational Performance, Customer & Contact Center, Information Management, Call Center, CRM

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