Ventana Research Analyst Perspectives

About the Analyst

Ventana Research

Ventana Research is the most authoritative and respected market research and advisory services firm focused on improving business outcomes through optimal use of people, processes, information and technology. Since our beginning, our goal has been to provide insight and expert guidance on mainstream and disruptive technologies. In short, we want to help you become smarter and find the most relevant technology to accelerate your organization's goals.

Recent Posts

High-Impact People Data: Many Opportunities Remain

Posted by Ventana Research on Dec 15, 2021 3:00:00 AM

Data from human capital management systems has delivered significant value to organizations for decades. The value continuum has included ensuring compliance with workforce-related laws and regulations around the globe; optimizing human resources’ processes (when combined with various other elements such as change management); maintaining a historical record of key employee activities and transactions; tracking cost trendlines such as those related to recruiting, compensation and benefits; feeding payroll systems from time and attendance platforms; and providing visibility into learning and development needs. This, of course, is just a sampling, but truth be told, the capability to maintain and report on this type of information — while broadly beneficial to every organization — doesn’t pass what I refer to as my “ascension test.” In other words, merely doing a better or even great job of tracking and reporting on these and many other types of people data is not likely to allow an organization to ascend the ranks within its industry sector.

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Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, employee experience

AI/ML Super-Charges the Recruiting Technology Market

Posted by Ventana Research on Nov 24, 2021 3:00:00 AM

Many of us can recall the excitement generated by the first Applicant Tracking Systems or ATS’s hitting the market in the late 1990s and early 2000s. After all, activities related to sourcing, screening, selecting and offering jobs to candidates was perennially a very manually intensive endeavor that also produced many false positives (unsuccessful hires) as well as false negatives (potentially great hires that were never brought into the recruiting process). The first wave of ATS’s proved to be extremely successful in the market due to the impact of their automation capabilities, with virtually all of the ATS market leaders back then either getting acquired and folded into larger HCM platforms, or continuing their path to amassing very large, typically global, customer bases today.

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Topics: Human Capital Management, Recruiting, HR, Talent Management, Talent Acquisition

Ceridian Brings Value to HCM for ROI

Posted by Ventana Research on Nov 17, 2021 7:05:57 AM

The pandemic has had many profound impacts on organizations and their workforces, particularly the need to manage workers differently. Fewer face-to-face interactions make it difficult to “read” employee sentiments and reactions, even with the assistance of artificial intelligence. Employers are faced with the challenge of managing engagement more closely given unprecedented levels of change in policies and corresponding practices.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

Oracle Cloud HCM: Tackling the Tough Requirements Pays Off

Posted by Ventana Research on Nov 2, 2021 3:00:00 AM

In my recently published Analyst Perspective “Selecting an HCM System? Include the Tougher Use Cases in Evaluations,” I highlighted a few HCM systems use cases that have historically been under-supported across the vendor/product landscape. My view on “critical HCM use cases” is the same today as when I led global HR and HR technology initiatives: use cases flow from the business imperatives faced by nearly every organization and their associated workforce-related implications. These HCM business imperatives range from elevating organizational agility—which I define as the ability to rapidly respond to both potential business risks and opportunities with optimal workforce-related actions and decisions—to delivering a superior employee experience or “EX” which directly correlates with a great customer experience and therefore business performance, to continuously focusing on ways of improving employee productivity, as even modest productivity gains can translate into major value creation.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

Workforce Planning: Seizing the Moment Strategically

Posted by Ventana Research on Sep 15, 2021 12:00:00 AM

It’s no secret that many large organizations operate in a somewhat insular and siloed manner. This dynamic applies to corporate functions where value-creation from taking advantage of operational synergies could otherwise be quite significant. Historically, human resources and finance departments, for example, were among the operating areas known to closely collaborate only when absolutely necessary. Actually, the 1992 book, "Men are from Mars, Women are from Venus," comes to mind when I reflect back on how I needed to navigate around a lack of integrated HR/finance data and processes when I was a global HR practitioner, especially since this was often exacerbated by the use of stereotypes like "people/people vs. numbers/people." The combination of these factors clearly created a sense of disconnectedness between the two groups. And having different definitions for commonly used business terms — like headcount and labor costs — as well as different methods for measuring and reporting on these items didn’t make the situation more manageable. But that wasn’t the whole enchilada of operational challenges when linking HR and finance: You also had to account for different processing and reporting cycles and cutoff dates, which often created hours of agonizing reconciliation work for the respective teams.

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Topics: Human Capital Management, Talent Management, Workforce Management, Total Compensation Management

PandoLogic Earns the HCM Digital Innovation Award for 2021

Posted by Ventana Research on Aug 31, 2021 3:00:00 AM

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

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Topics: Human Capital Management, Workforce Management, employee experience, candidate engagement, Awards

HR Technology Business Cases: Amplify the Dependencies

Posted by Ventana Research on Aug 20, 2021 3:00:00 AM

One of the many things I learned while I was accountable for multiple HCM systems and tools deployments in my pre-analyst and advisor days relates to crafting what I referred to as a “winning business case.” In this context, I define “winning” as not just securing the funds, but actually realizing the expected benefits and ROI that underpinned the major elements highlighted in the business case. Critical to all this, as I came to learn after a couple of HCM systems implementations, was the ability to not only achieve but sustain adoption and usage.

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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll, Topic

Why Adaptive HCM Should Be an Enterprise-Wide Priority

Posted by Ventana Research on Jul 16, 2021 3:00:00 AM

"Configurable" has historically been used to describe the degree to which enterprise software, such as HCM systems, can readily adapt to a customer’s business and process requirements, ideally with no (or only modest) involvement from software experts or IT teams. The term will likely always have considerable value when evaluating HCM systems because, while not always top of mind with buyers, the level of configurability in applications is essential for achieving key strategic goals, such as elevating organizational agility. Configurability is the means, but when an enterprise can react or adapt to indications of potential business risks or opportunities with quick, decisive workforce actions and decisions, this is the true business opportunity in the configurability and flexibility equation. Organizational agility is one of the most reliable paths to sustaining competitive advantage. Think of the situation where a large consultancy has determined they can successfully bring a new service offering to the market. They must quickly and effectively execute a broad range of workforce-related activities including, in some cases, conducting a type of analysis or tracking some information for the first time. Their agility is clearly aided by having an adaptable HCM system.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Flavors of Global Payroll: Mission Dictates Model

Posted by Ventana Research on Jul 7, 2021 3:00:00 AM

Payroll management is one of the six major focus areas in the Human Capital Management research and advisory practice at Ventana Research. The umbrella term “continuous payroll” is used to connote the always-on nature of a modern payroll function and related demands of supporting technologies. It’s an appropriate term, especially considering that one of the most significant advances in payroll management in decades is “on-demand pay,” also known as earned wage access, which is as continuous as you can get.

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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience, Continuous Payroll

Selecting an HCM System? Evaluate the Tougher Use Cases

Posted by Ventana Research on Jun 30, 2021 10:50:00 AM

Many organizations are having a difficult time selecting what they believe to be the “best fit” HCM system for their particular strategic workforce goals and priorities. This is due in some cases to the very different evaluation lenses or criteria used by IT and HR teams involved in the process. The former tends to emphasize technology-specific selection considerations such as whether the system meets well-defined usability, performance and reliability criteria such as number of clicks needed to navigate, speed of database calls or system uptime thresholds, respectively. In contrast, many users from HR and other non-IT departments seek freedom from “IT dependency” in influencing the way the system presents itself and meets their business requirements, also referred to as the system’s configurability by end-users. This is the essence of the Adaptability evaluation dimension in Ventana Research’s Value Index market reports.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Human Experience in HCM with SAP SuccessFactors

Posted by Ventana Research on May 12, 2021 3:00:00 AM

There is a sea change happening in the Human Capital Management systems market. Historically, the predominant orientation of human resources departments has been about mission and goals from an employer’s perspective, spanning areas such as regulatory compliance, workforce costs, efficiency and effectiveness levels, and actions needed to improve skills and overall impact. This rather one-sided focus is now in the rearview mirror of many successful organizations. There’s a new orientation or operating lens as it relates to the enterprise’s workforce: “What does a worker need to be extremely effective but also have a high-quality ̶ if not positively memorable ̶ experience at work?”

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The New UKG: HCM for Every Class of Worker

Posted by Ventana Research on May 6, 2021 3:00:00 AM

The joining forces of two sizable companies, in this case totaling over 12,000 employees, can be expected to elevate both business risk and business opportunity. The risk side of the ledger typically impacts employees and customers. Employees become distracted or have their productivity dip until they know exactly how they will be impacted and what is changing, or even leaving voluntarily. Similarly, a segment of existing and potential customers view a merger as a net positive down the road but face fear, uncertainty and doubt about when those benefits will be achieved. Delays can lead both employees and customers to hitch their wagons to other horses as it were.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Benefits of AI in HCM: Practical Advice from a HR Veteran

Posted by Ventana Research on Apr 21, 2021 3:00:00 AM

Many of us who have operated within the human resources profession or been involved in strategic initiatives aimed at placing the workforce at the center of competitive advantage (aka human capital management endeavors), thought we were at least conversational about predictive HCM tools. We were aware that industrial and organizational psychologists have, for decades, been creating skill- and personality-based assessments using predictive algorithms that stood up to rigorous testing, and how tools such as the Hogan or Myers-Briggs tests became industry standards.

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Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

HR Technology in M&As: The Tipping Point Has Arrived

Posted by Ventana Research on Mar 9, 2021 3:00:00 AM

Simply defined, an “HR-M&A lifecycle” is the sequence of critical workforce and HR-related activities and decisions that span due diligence through business integration after an M&A event is announced. Until recently, these potentially game-changing events were not the province or focus of HR technology offerings. This is due in part to HCM systems that, historically, were designed primarily to automate and optimize typical HR/HCM processes and events that occur throughout the year, to better understand and drive employee engagement, productivity and retention, and to mitigate workforce-related compliance risks.

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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience

The One HCM System Imperative to Put People First

Posted by Ventana Research on Mar 5, 2021 3:00:00 AM

Even the most casual observer of HR Technology trends and associated vendor marketing themes will have noticed that the notion of “putting people first” has become ubiquitous as a way for vendors to distinguish themselves. This has become a double-edged sword. Customers ultimately benefit from the intense competition to add functionality that supports this claim, resulting in richer and more robust offerings. The downside, as is the case when any core plank in vendor value propositions becomes ubiquitous, is that buyers are increasingly challenged by differentiating whose “people first” claims are more supported by product capabilities and plans. Also difficult to discern is which product will translate into tangible business improvements within their unique organizational context.

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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience

The 2021 Human Capital Management Market Agenda: Enriching the Employee Experience

Posted by Ventana Research on Feb 26, 2021 4:00:00 AM

Ventana Research recently announced its 2021 research agenda for Human Capital Management, continuing the guidance we’ve offered for two decades to help organizations derive maximum value from workforce-related technology investments and initiatives. In crafting this research agenda, we focused on three critical themes top-of-mind for both HCM vendors and buyers: Organizational agility and resilience, worker productivity, and leveraging artificial intelligence and machine learning as broadly as practical.

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Topics: HCM, Workforce Management, Total Compensation Management, employee experience

People Analytics: A New Generation of Workforce Insights

Posted by Ventana Research on Dec 28, 2020 3:00:00 AM

People analytics is a specific focus in Human Capital Management (HCM) that enables organizations to have data-driven insights that optimize the impact and value of the workforce. These analytics are essential for addressing a broad scope of HCM objectives, but while reducing compliance risks and highlighting demographic trends have dominated the people analytics landscape for decades, various technology-related advances have paved the way for these data insights to become more actionable, capable of addressing strategic issues such as improving organizational agility and employee productivity.

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Topics: Predictive Analytics, Workforce Analytics, HR Analytics

Creating Mutual and Lasting Value with Total Compensation Management

Posted by Ventana Research on Nov 20, 2020 3:00:00 AM

Determining and providing the appropriate compensation for each person — whether it involves base pay, variable pay such as commissions or bonuses or longer-term incentives in the form of cash or equity or other rewards — is critical to being able to attract and retain productive members of the workforce, whether full- or part-time employees, contingent workers or contractors. The complexities of compensation often prove to be a core challenge for human resources departments as they strive to keep the organization productive, satisfied and motivated while ensuring equitable and defensible pay practices across the entire workforce. In today’s age where workers can get an online crowdsourced compensation benchmark for their role, managers and HR must be prepared to respond to comparison questions.

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Topics: Analytics, AI and Machine Learning, collaborative computing, total rewards management

Compensation Management in Today’s Operating Environment

Posted by Ventana Research on Sep 9, 2020 3:00:00 AM

This analyst perspective (presentation) covers how Compensation Management, related enabling technologies and data strategies continue to evolve, particularly in the context of prominent business issues facing all organizations today.

HubSpot Video
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Topics: HCM, Compensation, HR, Talent Management, TCM, HR Tech, HR technology, Total Compensation Management, HCM Systems, employee experience, People Analytics

Cegid Learning Management Provides Good Tools for Business Case

Posted by Ventana Research on Aug 7, 2020 6:00:00 AM

Here are some insights on Cegid drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

D2L’s Learning Management System: Good Investment and Satisfied Customers

Posted by Ventana Research on Aug 6, 2020 6:00:00 AM

Here are some insights on D2L drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

SumTotal Systems’ Learning Management Product Excels in TCO/ROI

Posted by Ventana Research on Aug 5, 2020 6:00:00 AM

Here are some insights on SumTotal Systems drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Workday is a Leader in Usability for Learning Management Systems

Posted by Ventana Research on Aug 4, 2020 6:00:00 AM

Here are some insights on Workday drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Skillsoft’s Percipio: A Value Index Leader in Customer Assurance

Posted by Ventana Research on Aug 3, 2020 9:47:15 AM

Here are some insights on Skillsoft drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Infor’s Learning Management System Advances Capabilities

Posted by Ventana Research on Jul 31, 2020 7:00:00 AM

Here are some insights on Infor drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Docebo’s Learning Management System: A Leader in Customer Assurance

Posted by Ventana Research on Jul 30, 2020 7:00:00 AM

Here are some insights on Docebo drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

PeopleFluent’s Learning Management System Excels in TCO/ROI and Manageability

Posted by Ventana Research on Jul 29, 2020 7:00:00 AM

Here are some insights on PeopleFluent drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Oracle Offers a Robust Learning Management System

Posted by Ventana Research on Jul 28, 2020 7:00:00 AM

Here are some insights on Oracle drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

SAP SuccessFactors Is a Leader in Learning Management Systems

Posted by Ventana Research on Jul 27, 2020 10:49:34 AM

Here are some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Saba, Now Part of Cornerstone, Ranks as Learning Management Systems Value Index Leader

Posted by Ventana Research on Jul 24, 2020 7:31:19 AM

Here are some insights on Saba drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management.

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Topics: Human Capital Management, Learning Management, Workforce Management

Cornerstone OnDemand Takes Top Spot as LMS Value Index Leader

Posted by Ventana Research on Jul 23, 2020 6:00:00 AM

Here are some insights on Cornerstone OnDemand drawn from our latest Value Index research, which provides a balanced perspective of Learning Management Systems (LMS) vendors and products that’s rooted in an understanding of business drivers and needs. Our continuous research and analysis of the market for business applications and technologies guide our comprehensive approach to this Value Index on Learning Management Systems 2020. Organizations can use it to evaluate existing suppliers and potential new technology partners; applying it can shorten the cycle time for an RFP. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness needed to optimize learning management. 

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Topics: Human Capital Management, CHRO, Learning Management, Workforce Management

The Vendor and Product Landscape for Learning Management Systems

Posted by Ventana Research on Jul 21, 2020 6:00:00 AM

I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ performance requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index on Learning Management Systems 2020 (LMS) is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, this research-based index is the first such evaluation to assess the full business value of learning management software.

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Topics: Human Capital Management, Learning Management, Workforce Management

The Steady Pace of Digital Innovation in Learning Management Systems

Posted by Ventana Research on Jul 17, 2020 6:00:00 AM

Over the last two decades, the learning management system (LMS) technology market has evolved more dramatically than any other HR or HCM technology area, and for good reason. Organizations use learning applications across every department every day, thus these systems are an integral part of any organization concerned about productivity, organizational agility and operational excellence. These technologies enable organizations to demonstrate their investment in people, as LMS not only facilitate regulatory compliance and other forms of cost avoidance but also can improve internal mobility, career growth and the employee experience. This in turn tends to improve employee productivity, retention and engagement.

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Topics: Human Capital Management, Learning Management, Workforce Management

The Business Continuity Imperative: The Agent and Customer with Contact Centers in 2020 and Beyond

Posted by Ventana Research on Jun 21, 2020 6:00:00 AM

Contact centers play a substantial role in an organization’s success. The customer journey is engaged here, at each moment of interaction. Agents, whether human or machine-driven, are intrinsic to the customer experience and the value of the contact center. Customers are essential to an organizations’ overall business potential because they generate revenue. In a black-swan event, demand for customer service may spike or dip, so in these situations it’s of the essence that agents get the attention they deserve. In challenging times, a “customer-first” mentality tends to take hold — this is natural, but in focusing on satisfying customers, business leaders too often forget that the agent experience is essential to effective customer engagement. Fulfilling this objective requires contact center technology designed for this purpose. An organization’s agility and ability to invest adequate time and resources into agents is essential for its sustainability and contact center effectiveness.

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Topics: Sales, Customer Experience, Marketing, Office of Finance, Voice of the Customer, Analytics, Data, Product Information Management, Digital Technology, Operations & Supply Chain, Conversational Computing

The New World of Engaging Candidates

Posted by Ventana Research on Jun 13, 2020 6:00:00 AM

In this video I discuss strategies for effectively engaging candidates to win the war for talent, particularly “passive talent,” or those who are not seeking a new opportunity because they are likely well cared for where they are. Even in economic downturns, candidate engagement is essential for success. I also include some recommendations for assessing and optimizing a candidate engagement program and pitfalls to avoid.

HubSpot Video
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Topics: HCM, Talent Managment, HCM Systems, employee experience, candidate engagement

A Superior Employee Experience

Posted by Ventana Research on Apr 23, 2020 11:31:50 AM

The employee experience is about more than just the technology an organization uses. While it’s certainly important that an organization provide convenient and efficient systems, the employee experience is much broader than this. People want to feel valued, productive and that they are doing meaningful work; people desire a line of sight into career growth and how the organization supports it and they want to be treated fairly.

HubSpot Video
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Topics: HCM, CHRO, Total Compensation Management, employee experience, candidate engagement

Ultimate Software Finishes Strong in Validation for Compensation

Posted by Ventana Research on Apr 20, 2020 3:00:00 AM

Here are some insights on Ultimate Software drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Ultimate Software and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

SAP SuccessFactors is a Product Leader in Total Compensation Management Value Index

Posted by Ventana Research on Apr 17, 2020 3:00:00 AM

Here are some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated SAP SuccessFactors and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

ADP Provides a Reliable Total Compensation Management Offering

Posted by Ventana Research on Apr 16, 2020 3:00:00 AM

Here are some insights on ADP drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated ADP and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Workforce Management, Continuous Payroll

beqom Offers Strong Total Compensation Management Product

Posted by Ventana Research on Apr 15, 2020 3:00:00 AM

Here are some insights on beqom drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated beqom and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

PeopleFluent Is a Value Index Leader in Total Compensation Management

Posted by Ventana Research on Apr 14, 2020 3:00:00 AM

Here are some insights on PeopleFluent drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated PeopleFluent and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

Workday Excels in Total Compensation Management Value Index

Posted by Ventana Research on Apr 13, 2020 3:00:00 AM

Here are some insights on Workday drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation management vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Workday and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

Oracle Leads Total Compensation Management Value Index

Posted by Ventana Research on Apr 10, 2020 3:00:00 AM

Here are some insights on Oracle drawn from our latest Value Index research, which provides an analytic assessment of how well total compensation vendors’ offerings address buyers’ requirements. The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Oracle and six other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on total compensation.

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Topics: Human Capital Management, Total Compensation Management

Identifying the Leaders in Total Compensation Management

Posted by Ventana Research on Apr 9, 2020 3:00:00 AM

I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ performance requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index on Total Compensation Management 2020 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, this research-based index is the first such evaluation to assess the full business value of total compensation management software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here and participating vendors can learn more about how to use the Value Index here.

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Topics: Human Capital Management, Workforce Management, total rewards management

The Evolution in Total Compensation Management

Posted by Ventana Research on Apr 8, 2020 3:00:00 AM

Compensation management is a critical part of human capital and talent management processes. Organizations must determine and provide the appropriate compensation for each person — whether it involves base pay, short or long-term incentives, cash or equity-based compensation — to attract and retain productive members of the workforce. However, the complexities of compensation can make it difficult for human resources departments to keep employees productive, satisfied and motivated.

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Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience, total rewards management

Payroll Software Value Index: Paychex Appears Poised for Growth

Posted by Ventana Research on Apr 7, 2020 3:00:00 AM

Here are some insights on Paychex drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Paychex and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Workday is Reliable and Adaptable to Payroll Needs

Posted by Ventana Research on Apr 6, 2020 3:00:00 AM

Here are some insights on Workday drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Workday and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Kronos a Leader in Customer Assurance in Payroll Software Value Index

Posted by Ventana Research on Apr 3, 2020 3:00:00 AM

Here are some insights on Kronos drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Kronos and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

SAP SuccessFactors is a Payroll Value Index Leader in Manageability and Usability

Posted by Ventana Research on Apr 2, 2020 3:00:00 AM

Here are some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated SAP SuccessFactors and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Ultimate Software is a Value Index Leader in Payroll Software

Posted by Ventana Research on Apr 1, 2020 3:00:00 AM

Here are some insights on Ultimate Software drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Ultimate Software Group and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Oracle’s Payroll Software is a Ventana Research Value Index Leader

Posted by Ventana Research on Mar 31, 2020 3:00:00 AM

Here are some insights on Oracle drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Oracle and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Ceridian’s Dayforce is a Product Leader in Payroll Software Value Index

Posted by Ventana Research on Mar 27, 2020 3:00:00 AM

Here are some insights on Ceridian drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Ceridian and seven other vendors in seven categories, five product-related (adaptability, capability, manageability, reliability and usability) and two concerning the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each of the seven categories to reflect its relative importance in an RFP process, with the weightings based on data derived from our benchmark research on payroll software.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

ADP is a Leader in Ventana Research Payroll Software Value Index

Posted by Ventana Research on Mar 26, 2020 3:00:00 AM

ADP, a longtime leader in the payroll software market, ranks first overall in this Value Index evaluation. The vendor is a Value Index Leader in the aggregated Product categories thanks to a robust set of capabilities and payroll coverage in more than 100 countries. It manages more HCM-related customer data in the cloud than any HCM vendor and offers valuable analytics for benchmarking and machine learning. The company’s acquisition of Celergo last year expanded its global footprint and it continues to broaden its partner ecosystem.

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Topics: Human Capital Management, Workforce Management, Continuous Payroll

Ventana Research Unveils the Leaders in Payroll Software

Posted by Ventana Research on Mar 24, 2020 3:00:00 AM

I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ performance requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, this research-based index is the first such evaluation to assess the full business value of payroll software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here and participating vendors can learn more about how to use the Value Index here.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

The Employee Life Cycle Is Dead, or it Should Be

Posted by Ventana Research on Mar 23, 2020 3:00:00 AM

Many decision-makers in HR believe the main function of an HCM system is to track and report on the sequence of events that form an employee life cycle. However, this perspective is misguided because it’s centered on transactions rather than experiences.

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Topics: Human Capital Management, employee experience, candidate engagement

The State of the Payroll Software Market

Posted by Ventana Research on Mar 20, 2020 3:00:00 AM

The payroll preparation process has long been a labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. This historically has been a transaction- and compliance-centered function that involves manual adjustments, reconciliations and answering routine questions. However, things are changing. With the help of new digital technologies and delivery models, the payroll function today is delivering new value to the business through data-driven decision support and the facilitation of a better employee experience.

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Topics: Human Capital Management, Workforce Management, Continuous Payroll

Cornerstone OnDemand Acquires Saba

Posted by Ventana Research on Mar 15, 2020 8:35:25 AM

On February 24th Cornerstone OnDemand announced their plan to acquire rival Saba Software for approximately $1.4 billion in cash and stock. Each of the enterprise software companies went to market about twenty years ago with learning management solutions and over time broadened their product portfolios with other talent management offerings including performance management and talent acquisition. The combined company will serve more than 75 million users in about 7,000 organizations around the world and projects annual cloud subscription revenue of roughly $800 million.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Kronos and Ultimate Software Announce Merger

Posted by Ventana Research on Feb 27, 2020 2:52:45 PM

On February 20th Kronos Incorporated and Ultimate Software  announced their agreement to merge in an all-stock deal. The companies’ boards have approved the deal, which is expected to close in late March. This union will create one of the world’s largest cloud software entities, one that company representatives are valuing at $22 billion. Aron Ain, long-time Kronos CEO who has overseen Kronos’ journey from Time and Attendance systems purveyor to well-rounded WFM market leader with innovative HCM capabilities, will be at the helm. Ultimate’s UltiPro HCM and Employee Experience products and Kronos’ Workforce Dimensions and Workforce Ready solutions will for some time be the focus of integration and continuing go-to-market efforts.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Human Capital Management in 2020: Ventana Research Agenda

Posted by Ventana Research on Feb 20, 2020 6:00:00 AM

Ventana Research recently announced its 2020 research agenda for human capital management, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value from business technology and improve outcomes. A major consideration in crafting this HCM research agenda is balance. HR and business leaders must achieve a meaningful balance in supporting the needs, interests and goals of the enterprise and its workforce. And HR and HCM managers require research to enable them to balance investments in operational excellence with investments that deliver strategic value. To help, we craft our research agenda using our analysts’ expertise on business trends and related systems requirements as well as our knowledge of technology vendors and products.

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Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Harnessing Cognitive Assets: A Hallmark of Agile Organizations

Posted by Ventana Research on Jan 23, 2020 6:00:00 AM

Organizations universally desire the business outcome of improved organizational agility — in other words, the ability to quickly and effectively identify and respond to business risks and opportunities, typically through workforce-related actions. Being agile requires that an organization be adept at two things: harnessing cognitive assets, the knowledge and ideas that comprise the intellectual capital of a workforce, and deploying and using technologies that channel those assets where they will have the greatest impact.

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Topics: Human Capital Management, Learning Management, Collaboration, Workforce Management, Knowledge Management, AI and Machine Learning

NOVATime Technology Has Opportunity for Growth in Workforce Management

Posted by Ventana Research on Oct 10, 2019 7:00:00 AM

I am happy to share some insights on NOVAtime Technology drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated NOVAtime and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Reflexis Workforce Management Excels in Retail Store Operations

Posted by Ventana Research on Oct 8, 2019 7:00:00 AM

I am happy to share some insights on Reflexis drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Reflexis and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Investments in AI Pay Off for Infor’s WFM

Posted by Ventana Research on Oct 3, 2019 7:00:00 AM

I am happy to share some insights on Infor drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Infor and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Workday Offers Manageable and Adaptable Workforce Management

Posted by Ventana Research on Oct 1, 2019 7:30:00 AM

I am happy to share some insights on Workday drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Workday and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Candidate Engagement “Best Practices” Aren’t Always Best

Posted by Ventana Research on Oct 1, 2019 6:00:00 AM

Human resources and recruiting departments, and most job candidates, are well aware that we are firmly in a seller’s market when it comes to finding and hiring high-quality talent. Primary reasons for this include record low unemployment, the need to fill a variety of digital-age jobs across all industries that did not exist a few years ago and organizations competing fiercely to make their value proposition to candidates more attractive. This emphasis on effectively engaging candidates to maximize recruiting has motivated employers to devise new ways of elevating candidate interactions and personalizing the engagement experience. Some of these new methods are proving effective, while others may yield better results only when other variables are present.   

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Topics: Human Capital Management, Recruiting, Talent Generation, Talent Management, candidate engagement

SumTotal Systems Provides Strong Usability and Adaptability for Workforce Management

Posted by Ventana Research on Sep 26, 2019 7:00:00 AM

I am happy to share some insights on SumTotal Systems drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated SumTotal Systems and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

JDA in Workforce Management: Solid Marks All Around

Posted by Ventana Research on Sep 24, 2019 7:00:00 AM

I am happy to share some insights on JDA drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated JDA and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Ultimate Software a Leader in Customer Assurance for Workforce Management

Posted by Ventana Research on Sep 19, 2019 7:00:00 AM

I am happy to share some insights on Ultimate Software drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Ultimate Software and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Plenty of Opportunity for Growth at Qlik

Posted by Ventana Research on Sep 18, 2019 7:00:00 AM

We are happy to offer some insights on Qlik drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

SAP SuccessFactors Offers Adaptable and Robust WFM

Posted by Ventana Research on Sep 17, 2019 7:00:00 AM

I am happy to share some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated SAP SuccessFactors and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Microsoft Motivates Businesses to Examine BI Options

Posted by Ventana Research on Sep 16, 2019 7:00:00 AM

We are happy to offer some insights on Microsoft drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Looker Looks to a New Future with Google

Posted by Ventana Research on Sep 13, 2019 7:00:00 AM

We are happy to offer some insights on Looker drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

ADP in Workforce Management: A Standout in Customer Assurance and Product Reliability

Posted by Ventana Research on Sep 12, 2019 7:00:00 AM

I am happy to share some insights on ADP drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated ADP and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Tableau Adopts New Enterprise Focus in Analytics and BI

Posted by Ventana Research on Sep 11, 2019 7:00:00 AM

We are happy to offer some insights on Tableau drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Oracle HCM Cloud Earns Solid Marks in Workforce Management

Posted by Ventana Research on Sep 10, 2019 7:00:00 AM

I am happy to share some insights on Oracle drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Oracle and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Oracle Evolving in Analytics and BI

Posted by Ventana Research on Sep 9, 2019 7:00:00 AM

We are happy to offer some insights on Oracle drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Salesforce Strives to Provide Usable Insights with Analytics

Posted by Ventana Research on Sep 6, 2019 7:00:00 AM

We are happy to offer some insights on Salesforce drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Ceridian’s Dayforce Excels in Usability and Manageability

Posted by Ventana Research on Sep 5, 2019 9:00:00 AM

I am happy to share some insights on Ceridian drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Ceridian and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

SAS Sings New Potential in Analytics and BI

Posted by Ventana Research on Sep 4, 2019 7:00:00 AM

We are happy to offer some insights on SAS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Digital Technology

Workforce Software Delivers a Solid Workforce Management Offering

Posted by Ventana Research on Sep 3, 2019 7:00:00 AM

I am happy to share some insights on WorkForce Software drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated WorkForce Software and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

Yellowfin Brings Collaborative Energy to Analytics and BI

Posted by Ventana Research on Sep 2, 2019 7:00:00 AM

We are happy to offer some insights on Yellowfin drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts by Ventana Research. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Domo Makes Analytics and Business Intelligence Simple

Posted by Ventana Research on Aug 30, 2019 7:00:00 AM

We are happy to share some insight on Domo drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Kronos Tops Leaderboard in Workforce Management Value Index

Posted by Ventana Research on Aug 29, 2019 7:00:00 AM

I am happy to share some insights on Kronos drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Kronos and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

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Topics: Human Capital Management, Workforce Management

SAP Shifts to New Strategy in Analytics and BI

Posted by Ventana Research on Aug 28, 2019 7:00:00 AM

We are happy to offer some insights on SAP drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Workforce Management Value Index Reveals Strong, Competitive Field

Posted by Ventana Research on Aug 27, 2019 7:00:00 AM

I am happy to share some insights gleaned from our latest Value Index research, which provides our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research and expertise, we apply a structured research methodology built on evaluation categories that are designed to reflect the real-world criteria incorporated in a request for proposal to vendors in workforce management. Using this methodology, we evaluated vendor submissions in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). This research-based index is the first such evaluation to assess the full business value of workforce management software. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here and participating vendors can learn more about how to use the Value Index here.

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Topics: Human Capital Management, Workforce Management

BOARD Brings New Business Potential with Analytics

Posted by Ventana Research on Aug 26, 2019 7:00:00 AM

We are happy to share some insight on BOARD drawn from our Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Infor Brings Birst of Energy to Analytics and BI

Posted by Ventana Research on Aug 23, 2019 7:00:00 AM

We are happy to share some insights on Infor based on our latest market Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

IBM Innovates in Intelligence for Business

Posted by Ventana Research on Aug 21, 2019 7:00:00 AM

We are happy to share some insights about IBM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Topics: Data Science, Mobile, business intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

Digital Innovations in Workforce Management

Posted by Ventana Research on Aug 20, 2019 7:00:00 AM

As modern workforce management (WFM) takes hold, employees are seeing changes in how they account for their time and how they access information on payroll, benefits, time off, company policies and improving their knowledge and skills. Over time they additionally will benefit from the deployment of new digital technologies such as artificial intelligence and predictive tools that help both them and their employer mitigate the challenges that historically have been inherent in managing work.

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Topics: Human Capital Management, Workforce Management

MicroStrategy Makes Analytics Intelligent

Posted by Ventana Research on Aug 19, 2019 7:00:00 AM

We are happy to offer some insights on MicroStrategy drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on Mobile, Embedded and Collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Information Builders Is a Leader in Analytics and BI

Posted by Ventana Research on Aug 15, 2019 7:00:00 AM

We are happy to offer some insights on Information Builders drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. Earlier this year we published the Ventana Research Value Index: Analytics and Business Intelligence 2019, the distillation of a year of market and product research efforts. We then developed three additional Value Indexes on Analytics and BI focusing on mobile, embedded and collaborative capabilities. Because each is a critical aspect of modern business intelligence, we developed specific criteria for each in order to provide an in-depth look at features geared specifically to mobile, embedded and collaborative use.

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Topics: Data Science, Mobile, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Technology to Improve the Engagement and Experience of Employees

Posted by Ventana Research on Jul 24, 2019 7:00:00 AM

It’s no secret that employees are overwhelmed. They’re having to use an array of systems and enterprise tools in the flow of work and deal with an explosion of email messages and other communications requiring some response or action and mountains of content to consume and retain. On top of these time demands, employees must try to keep up with a staggering amount of organizational change.

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Topics: Human Capital Management, business intelligence, Learning Management, Information Management, Workforce Management, Digital Technology, natural language processing, AI and Machine Learning

SAP SuccessFactors Now Offering Kronos Workforce Dimensions

Posted by Ventana Research on Apr 8, 2019 7:00:00 AM

In January 2019 SAP SuccessFactors and Kronos announced a global reseller agreement under which SAP SuccessFactors will sell Kronos Workforce Dimensions under the name SAP Time Management by Kronos.

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Topics: SAP, Human Capital Management, Kronos, SuccessFactors, Workforce Management, Continuous Payroll

Change Management Tips for Your Digital HCM Journey

Posted by Ventana Research on Mar 22, 2019 6:00:00 AM

Roughly half of my more than 30-year career in human capital management was spent as a line manager responsible for HR technology strategy, selection and deployment. I learned a number of lessons during these years — some just in time, some after the fact. If I had to identify one common thread that unites these insights, it would be that inadequate attention to change management is an ROI-killer on these strategic initiatives every time.

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Topics: Human Capital Management, Learning Management, Analytics, Workforce Management, Digital Technology, Artificial intelligence, Total Compensation Management, Continuous Payroll

Pursuing the Win-Win with Personalized Learning Experience

Posted by Ventana Research on Nov 19, 2018 7:00:00 AM

Learning management technology, either as part of a larger HCM software suite or as a standalone niche solution, has evolved from its classroom-based, instructor-led origins. Modern systems deliver information the way many employees learn best, through informal social learning that is personalized and engaging. Some of these new, often mobile-enabled approaches deliver education via short (three to five minute) on-demand videos that are tailored to an individual’s specific job responsibilities or interests and increasingly involve artificial intelligence (AI) technology. AI’s role in this context is to better personalize learning content, modality and the pace of learning. In short, this is all about delivering learning the way each person learns best.

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Topics: Human Capital Management, Learning Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Artificial intelligence, employee experience, Chatbots, Personalization, Predictive HCM

Today’s Payroll Management Software: Strategic Value Abounds

Posted by Ventana Research on Oct 24, 2018 6:00:00 AM

The early days of my career were spent in HR and payroll systems inside brokerage houses and investment banks. The first CHRO I reported to thought the best way to develop a plan for automating payroll management was for me to run the function’s day-to-day operations. I had no previous experience in payroll but it was a good call, as the trenches of any operations area typically reveal a cornucopia of automation opportunities. Then again, it was a different time; back then the words strategy, decision support and employee experience were rarely heard in a payroll department.

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Topics: Human Capital Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Payroll Optimization, Artificial intelligence, Total Compensation Management, RPA, employee experience, Chatbots, Personalization, Predictive HCM

Modern Digital Workforce Management Systems Are All the Rage

Posted by Ventana Research on Sep 28, 2018 1:08:17 AM

Recent advances in workforce management (WFM) software are rewriting the way organizations tackle hourly workforce management and related administrative challenges. This is largely due to improvements in the design of business processes and a focus on enabling more hassle-free user experiences. The result is fundamental changes in how workers account for their time and request PTO, as well as how they access information on payroll, benefits and other company policies. These advances are also enabling managers to more readily consider workers’ as well as the organization’s needs when they forecast and schedule shifts. Scheduling that minimizes worker burnout from too many double shifts, for example, only makes management sense and should be a common interest.

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Topics: Human Capital Management, HRMS, Workforce Management, Work and Resource Management, Payroll Optimization

AI Energizing HCM for Better Employee Experience

Posted by Ventana Research on Jul 30, 2018 9:25:27 AM

Over the last two years, investments in digital technologies such as artificial intelligence (AI) by nearly every major provider of HCM systems and tools have transformed the HR technology landscape. Many of the investments have gone into developing distinctive product capabilities, particularly capabilities that rely on machine learning technology.

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Topics: Human Capital Management, Learning Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Payroll Optimization, Total Compensation Management, employee experience

A Superior Employee Experience – A New Business Imperative

Posted by Ventana Research on Jun 14, 2018 8:10:54 AM

Employee engagement has been a dominant theme in both human capital management (HCM) and the systems to manage it in recent years; lately (though not necessarily appropriately) it is a topic often equated with the notion of the employee experience. On a related point, Gallup’s annual employee engagement survey has consistently found the majority of today’s workforce to be disengaged, defined as “not enthusiastic or passionate about their work.” Interest in the degree to which HCM technology can improve employee engagement (or mitigate disengagement) now rivals the attention given to such perennial chief human resources officer (CHRO) concerns as attracting and retaining top talent and retooling the workforce.

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Topics: Big Data, Data Science, Human Capital Management, Machine Learning, Learning Management, Analytics, Business Intelligence, Cloud Computing, Collaboration, HRMS, Workforce Management, Digital Technology, Workforce Optimization

The Mission of Human Capital Management for 2018

Posted by Ventana Research on Feb 28, 2018 9:39:33 AM

The HCM software market continues to evolve at an unprecedented pace. The innovations we’re seeing are exciting new features and capabilities, but many have more profound impacts: They provide organizations with more effective ways to serve their customers and enhance their experience. HR’s customers –employees, managers, retirees, candidates, leadership and external partners – can now access and take advantage of native mobile apps, virtual agents and chatbots (via text or voice) as well as robotic process automation (“RPA”) technology for predictable-task execution and algorithms that prescribe best actions. We are also seeing increasing evidence of the power and potential of virtual and augmented reality to create immersive experiences (for candidates and learners) and the internet of things is helping organizations achieve an even more connected, data-driven workforce. We at Ventana Research recently released our research agenda for 2018, which outlines the ways we plan to track and evaluate these advances and innovations in the coming year.

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Topics: Human Capital Management, Employee Engagement, Employee Productivity, HR technology, HCM Systems

Predictive HCM: The Benefits Are Real, as Are the Cautions

Posted by Ventana Research on Jan 2, 2018 12:43:14 AM

Two of the most impactful contributions of any HR department are driving employee engagement and employee productivity, outcomes that are highly correlated of course. These contributions are meaningful because, for an organization of any appreciable size, even fairly small upticks in employee productivity translate into significant financial benefit. The math is simple: Increase revenue per employee (for example, via technologies that enhance productivity) from $150,000 to $157,500 (just 5 percent) in a workforce of 5,000 employees and you capture $37.5 million in incremental revenue. The magnitude of this business impact is several times larger than shaving even 50 percent off the HR operating budget in an equivalent-sized organization.

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Joining the Ventana Research Team and Community

Posted by Ventana Research on Dec 6, 2017 5:39:34 AM

I’m thrilled to announce to my HCM vendor and practitioner network as well as the ever-expanding Ventana Research community that I’m now directing Ventana’s HCM practice. I will be working closely with our CEO and Chief Research Officer Mark Smith, who is a fellow HCM enthusiast and thought leader.

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Topics: Big Data, Data Science, Mobile, Human Capital Management, Machine Learning, Learning Management, Analytics, Cloud Computing, Collaboration, Internet of Things, HRMS, Workforce Management, Payroll Optimization, Customer Digital Technology

Oracle Goes All In On Cloud

Posted by Ventana Research on Oct 15, 2016 12:39:47 AM

I recently attended Oracle OpenWorld for the first time in several years. The message at this year’s event was clear: Oracle is all in on the cloud. I had heard the message, but I didn’t get the full impact until I arrived at the Moscone Center in San Francisco. All signage at the event contained the word “cloud,” and Oracle issued 18 press releases in conjunction with OpenWorld related to cloud computing. I also found out that Oracle has its own definition of “cloud.”

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Topics: Big Data, Predictive Analytics, Business Analytics, Business Intelligence, Cloud Computing, Information Management

Processes and Software Make Long-Term Planning and Investing More Effective

Posted by Ventana Research on Oct 14, 2016 10:17:00 AM

Effective capital planning and capital investment are vital to a company’s long-term success. The choices a company makes in this regard – how much to invest and in which facilities or projects – almost always have a profound impact on its competitiveness and performance. Because they have limited financial resources, well-managed companies take pains to ensure that these decisions support their long-term strategies and are made as rationally as possible. To do this they must have a disciplined approach to assigning priorities to capital investments within the context of the company’s specific strategy and objectives, as well as the ability to easily identify and eliminate unnecessary projects or excessive spending. And since business environments are dynamic, companies must also continually review their investment portfolios to assess their performance to plan and their strategic value while they also consider new investments to support and expand the existing long-term portfolio.

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Topics: Office of Finance, Business Performance, Financial Performance, CEO, CFO, Financial Performance Management, Foreca

Industry Changes Shake Up Customer Experience Management

Posted by Ventana Research on Oct 14, 2016 9:52:49 AM

I have been involved in the call center and customer engagement market for more than 25 years, first as a consultant and systems integrator and for the past 11 years as an industry analyst. There have been lots of changes in that time but never as many as in the last 12 to 18 months. A simple illustration of the change is how I group vendors.

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Topics: Big Data, Social Media, Mobile Technology, Customer Performance, Business Analytics, Cloud Computing, Call Center

Aspect Provides Customer Engagement Center in the Cloud

Posted by Ventana Research on Sep 25, 2016 1:35:43 AM

Aspect is a well-established global provider of contact center systems. Its portfolio of products includes applications for contact centers, self-service, workforce optimization and analytics. In May the company announced it has gained clearance for restructuring its debt, which means it is in a better financial position  to invest in its products and global ecosystem of partners, to the benefit of its customers and new prospects. In a recent briefing Aspect’s SVP and general manager of workforce optimization, Mike Burke, asserted that the restructuring will benefit its customers and cited healthy numbers around its pipeline, sales and revenue, including significant recurring revenue from sales of cloud-based products.

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Topics: Customer Experience, Customer & Contact Center, Call Center

ERP Can Help Transform Finance

Posted by Ventana Research on Sep 25, 2016 1:04:04 AM

Like many other industry observers I’ve heard overblown claims for information technology for decades. However, I’ve also observed that – eventually – reality catches up with vision. Finance and accounting departments are particularly resistant to change, yet because almost no corporations use adding machines or typewriters any more, it’s clear that transformative change can happen. Nonetheless, because users of business computing systems are inundated with “it’s better than ever” promotions by vendors, journalists and industry analysts, may have grown jaded and disbelieving. In the case of ERP systems that help run many organizations, that is too bad because we are finally at the point of a fundamental change in this business-critical software category.

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Topics: Social Media, Supply Chain Performance, Human Capital, Mobile Technology, Office of Finance, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Financial Performance

Teradata Takes On Cloud and Developers with Big Data & Analytics

Posted by Ventana Research on Sep 22, 2016 9:29:54 AM

Teradata recently held its annual Partners conference, at which gather several thousand customers and partners from around the world. This was the first Partners event since Vic Lund was appointed president and CEO in May. Year on year, Teradata’s revenues are down about 5 percent, which likely prompted some changes at the company. Over the past few years Teradata made several technology acquisitions and perhaps spread its resources too thin. At the event, Lund committed the company to a focus on customers, which was a significant part of Teradata’s success in the past. This commitment was well received by customers I spoke with at the event.

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Topics: Big Data, Predictive Analytics, Business Analytics, Business Intelligence, Cloud Computing, Information Management

Value Index Analysis Finds Workforce Optimization Market Mature

Posted by Ventana Research on Sep 21, 2016 3:06:47 AM

Ventana Research has published its Workforce Optimization 2016 Value Index. The Value Index provides a comprehensive evaluation of contact center workforce optimization vendors based on responses to our RFP-like questionnaire, which was constructed using insights gained from our recent benchmark research into workforce optimization and our knowledge of the market. In our definition workforce optimization systems include interaction recording, agent quality management, workforce management, agent compensation management, training and coaching, and interaction-handling analytics. The research shows that organizations have deployed many of these applications and by doing so have achieved efficiencies in handling interactions, improved outcomes of those interactions and improved both customer and employee satisfaction.

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Topics: Big Data, Customer Experience, Mobile Technology, Customer Performance, Cloud Computing, Call Center

Get to Know Enterprise Spreadsheets to Improve Business Effectiveness

Posted by Ventana Research on Sep 21, 2016 12:20:41 AM

Ventana Research coined the term “enterprise spreadsheet” in 2004 to describe a variety of software applications that add a desktop spreadsheet’s user interface (usually that of Microsoft Excel) to components that address the issues that arise when desktop spreadsheets are used in repetitive, collaborative enterprise processes. Enterprise spreadsheets are designed to provide the best of both worlds in that they offer the ease of use and flexibility of desktop spreadsheets while overcoming their defects – chiefly inability to maintain data integrity, lack of referential integrity and dimensionality, absence of workflow and process controls, limited security and access controls as well as poor auditability. All of these issues can cause serious problems for business use, which I’ll discuss below.

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Topics: Sales Performance, Supply Chain Performance, Office of Finance, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Management, Financial Performance Management (FPM)

Corporate Controllers: Always Be Closing!

Posted by Ventana Research on Sep 9, 2016 9:51:08 AM

It strikes me that the motto of successful salespeople – “ABC: Always Be Closing!” – could apply equally to corporate controllers, albeit in the accounting sense. For a while now I’ve been advocating continuous accounting, a holistic approach to managing the finance and accounting function that, in part, emphasizes using technology to distribute workloads more evenly over an accounting period – in effect to always be closing rather than waiting until the end of the month or quarter. Continuous accounting also stresses improving efficiency by automating repetitive processes and enhancing organizational effectiveness by improving data integrity in finance processes.

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Topics: Office of Finance, Business Performance, Financial Performance

Verint Adds Robotic Process Automation to Its Portfolio

Posted by Ventana Research on Sep 9, 2016 9:22:45 AM

Verint is an established vendor of workforce optimization products that was the top-ranked vendor in our 2015 Workforce optimization Value Index. However, like many other large vendors in this category, its product portfolio and capabilities extend beyond workforce optimization; indeed, from a glance at its home page it is not immediately obvious that workforce optimization is a main part of its portfolio. The portfolio includes actionable intelligence, customer engagement optimization, security intelligence, and fraud prevention, risk management and compliance. Workforce optimization is a key component of customer engagement optimization, as are process automation and an employee desktop system, both of which can make interaction handling and associated processes more efficient. Recently the company announced two new products that enhance these capabilities: Verint Robotic Process Automation and Verint Process Assistant.

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Topics: Customer Experience, Customer Performance, Operational Performance, Call Center

Research Finds Mobile Analytics and BI Reach Crossroads

Posted by Ventana Research on Sep 9, 2016 9:04:09 AM

Ventana Research has newly published its Mobile Analytics and Business Intelligence 2016 Value Index. The Value Index provides a comprehensive evaluation of vendors and their product offerings across seven categories. In performing that analysis, I realized that this software category is at a crossroads. Once an optional capability often reserved for executives, mobile analytics is becoming a requirement of business users across organizations. The blurring of lines between work and personal lives has provoked a change from single device BI to BI on multiple devices including smartphones and tablets as well as laptops and desktops. From a platform standpoint, the adoption of HTML5 is contesting the prevalence of native mobile applications.

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Topics: Mobile Technology, Business Analytics, Business Intelligence, Information Optimization, Mobile BI, Analytics, Business Intelligence

Xactly Inspires Sales Performance with Coaching and Insights

Posted by Ventana Research on Sep 2, 2016 10:05:22 AM

Imagine how the third Monday in next January looks to leaders in the sales department. That’s the first day of the annual sales kickoff and the excitement level won’t get any higher. New products and services are in the works, lucrative customer contracts are up for renewal, alliance partners are in the house, and qualified opportunities are already flowing through your pipeline. The executive team is expecting big things from sales in the new year and has approved hiring additional people to address opportunities that otherwise would be neglected. But despite all this activity, the organization faces two big problems in hiring and integrating new sales staff.

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Topics: Sales, Sales Performance, Human Capital, Human Capital Management, Mobile Technology, CRO, Analytics, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Operational Intelligence

Five9 Contact Center System Provides Omnichannel Customer Experiences

Posted by Ventana Research on Sep 1, 2016 9:59:09 AM

Five9 provides contact center in the cloud systems. Its Virtual Contact Center is essentially communication infrastructure software deployed through cloud computing. At the heart of its products is cloud-based telephony software that replaces on-premises ACD and PBX technology. The software connects to public telephone systems and helps users receive, make and manage telephone calls while maintaining high voice quality. Being cloud-based provides a range of advantages: It opens up use of the systems by organizations of all sizes, requires fewer skilled resources than on-premises for implementation and administration, eases integration of the systems, provides flexibility and scalability, changes the cost model and above allows organizations to transition to omnichannel engagement that is consistent across all channels and touch points.

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Topics: Customer Experience, Customer Performance, Call Center

Vendavo Builds Price and Revenue Optimization into Business Processes

Posted by Ventana Research on Sep 1, 2016 9:01:55 AM

Vendavo is a vendor of business-to-business (B2B) price and revenue optimization software, which I have written about. A major focus of the conference sessions this year at the company’s annual user group meeting was on practical approaches to successful price optimization initiatives. While this category of software has been achieving increasing acceptance, penetration is still limited in the B2B segment, which includes, for example, industrial goods and services.

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Topics: Big Data, Sales Performance, Customer Performance, Operational Performance, Business Analytics, Business Performance, Financial Performance, Vendavo, price, pricing, optimization, revenue, cu

Unit4 Adds Financial Performance Management with Prevero Acquisition

Posted by Ventana Research on Aug 23, 2016 8:12:12 AM

Unit4, a Netherlands-based vendor of financial management software focused mainly on midsize companies, recently acquired prevero, a German vendor of performance management and business intelligence software. The acquisition reflects a convergence of transactional and analytic business applications, which I have written about. ERP and financial management software vendors increasingly are adding analytic capabilities – especially in financial performance management (FPM) – to the core functions of transaction processing and accounting to broaden the scope of their offerings.

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Topics: Office of Finance, Business Analytics, Business Performance, Financial Performance

Upstream Works Delivers Omnichannel Experience for Customers

Posted by Ventana Research on Aug 23, 2016 7:30:16 AM

Since I last wrote about Upstream Works it has expanded its focus on contact center agent efficiency and effectiveness to include omnichannel customer experience. Each of its core products has undergone a number of developments. Its main product now is Upstream Works for Finesse, which it classifies as a smart agent desktop. This is a desktop application that enables users of contact center systems to access the information and systems they need to resolve interactions, as well as prompting the user with next best steps to complete the interaction efficiently and effectively. Upstream Works has a close working agreement with Cisco so the product is only available for users of the Cisco Finesse product.

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Topics: Customer Experience, Customer Performance, Analytics, Business Analytics, Call Center

A Recipe for Cooking with the Hadoop Ecosystem

Posted by Ventana Research on Aug 23, 2016 7:00:36 AM

It’s part of my job to cover the ecosystem of Hadoop, the open source big data technology, but sometimes it makes my head spin. If this is not your primary job, how can you possibly keep up? I hope that a discussion of what I’ve found to be most important will help those who don’t have the time and energy to devote to this wide-ranging topic.

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Topics: Big Data, Business Analytics, Business Intelligence, Information Management, Operational Intelligence

Hive9 Helps Tame the Chaos of B2B Marketing

Posted by Ventana Research on Aug 18, 2016 10:25:50 AM

It often seems to business-to-business (B2B) marketers as if the only people who understand them are other B2B marketers. They feel that salespeople don’t get what they do day-to-day, that friends and family don’t understand what they do for a living, and most of all that the executives to whom they report have no interest in what they do – that is, until the last day of the quarter. Then they require that B2B marketers deliver positive, lead-generating and revenue-producing results in reports that detail how their efforts supported sales in the previous 90 days. And they expect those results to be reported in a format understandable to all.

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Topics: Big Data, Sales Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Operational Intelligence, Hive9 Marketing Performance Management

Denodo Makes Data Virtualization Relevant to Big Data and Analytics

Posted by Ventana Research on Aug 18, 2016 10:05:17 AM

Data virtualization is not new, but it has changed over the years. The term describes a process of combining data on the fly from multiple sources rather than copying that data into a common repository such as a data warehouse or a data lake, which I have written about. There are many reasons for an organization concerned with managing its data to consider data virtualization, most stemming from the fact that the data does not have to be copied to a new location. It could, for instance, eliminate the cost of building and maintaining a copy of one of the organization’s  big data sources. Recognizing these benefits, many database and data integration companies offer data virtualization products. Denodo, one of the few independent, best-of-breed vendors in this market today, brings these capabilities to big data sources and data lakes.

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Topics: Big Data, Business Analytics, Business Intelligence, Information Management, Information Optimization, Data virtualization, data integration, data lake,

Recurring Revenue Billing: Where Back Office Meets Front Office

Posted by Ventana Research on Aug 18, 2016 9:42:18 AM

Invoicing and billing are mundane business activities that hardly anyone outside of the accounting department cares about, but they are where the back office meets the front office. How well a company handles the process of getting paid by its customers can have an impact on its relationships with them. Like most of the details of business process execution, the impact of substandard invoicing and billing is rarely obvious or even of interest to senior management. That said, like trimming scrap rates or increasing sales pipeline conversion rates by a couple of percentage points, achieving consistent incremental gains in the “little stuff” of business usually translates into greater competitiveness and better financial performance.

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Topics: Sales Performance, Office of Finance, Customer Performance, Business Performance, Cloud Computing, Financial Performance

Salesforce Assimilates Demandware, But Will it Help Them?

Posted by Ventana Research on Aug 9, 2016 8:48:54 AM

In July Salesforce officially closed on its purchase of digital commerce platform provider Demandware for US$2.8 billion. Salesforce’s executives were interested in acquiring a digital commerce platform, and they claim that Demandware was routinely mentioned in their due diligence of the market. So out came Marc Benioff’s and Salesforce checkbook, and they paid. Handsomely. For that sizeable investment, Salesforce will add Demandware’s SaaS-delivered digital commerce capabilities to its Customer Success Platform, while Demandware customers will have access to the Salesforce suite of cloud-based sales, marketing, customer service and analytics tools. But savvy business and IT customers are not getting distracted by the details of this transaction or the acquisition’s market impact. Knowledgeable executives expected a significant deal like this for Salesforce, and they were already thinking ahead of laggards who are just now assessing the implications of this transaction.

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Topics: Social Media, Mobile Technology, Office of Finance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Financial Performance, Operational Intelligence, Uncategorized, Omnichannel, Commerce, Digital kDigital

IBM Watson and Cognitive Computing to Streamline Compliance

Posted by Ventana Research on Aug 5, 2016 9:45:31 AM

Today’s proponents of artificial intelligence (AI) tend to focus on its spectacular uses such as self-driving cars and uplifting ones such as medical treatment. AI also has the potential to aid humanity in more modest ways such as eliminating the need for individuals to do tedious repetitive work in white-collar areas. Along these lines, at its recent Vision users conference, IBM displayed an application of its Watson cognitive computing technology designed to automate important aspects of regulatory and legal compliance. Should it prove workable, the application of cognitive computing to compliance could be the first step in achieving what various “Paperwork Reduction Act” legislation has failed to do: substantially cutting the time needed to comply with rules imposed by government entities.

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Topics: Governance, Office of Finance, Business Performance, Cloud Computing, Financial Performance, Uncategorized, Risk & Compliance (GRC), GRC, governance, risk, compliance, risk management

Cloud-Based Contact Center Systems Embrace Analytics and Communications

Posted by Ventana Research on Aug 4, 2016 9:32:01 AM

I recently wrote that companies are struggling to provide omnichannel customer experiences and digital customer service is now seen as a business differentiator. To address these issues, organizations need to  change how they use people and processes, and deploy innovative technologies that can support new initiatives. To provide an enterprise-wide solution, contact center systems fall into four categories: communications, business applications, analytics and self-service. Our benchmark research into next-generation contact center systems in the cloud shows which types of systems companies have deployed, which they plan to deploy in the next 24 months and whether they prefer them to be on-premises or cloud-based.

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Topics: Social Media, Mobile Technology, Customer Performance, Cloud Computing, Uncategorized, Call Center

Workforce Optimization Undergoes Radical Change – Ready?

Posted by Ventana Research on Jul 28, 2016 4:06:53 AM

In today’s intensely competitive markets, companies must strive to meet customer expectations during every interaction, and interactions occur through many channels. Our benchmark research into next-generation customer engagement finds that customers use up to 17 channels of engagement. Some channels involve assisted service from employees of the company, and some use self-service technologies such as interactive voice response (IVR), websites, mobile apps and social media, also known as digital service. Although the use of self-service is increasing, the research finds that organizations still expect volumes of assisted interactions to grow, albeit more slowly. The research also shows that the employees customers interact with may work in almost any line of business, including marketing, sales, the contact center, finance and human resources. These challenges require organizations to focus on people, processes, information and technology to optimize the performance of the workforce.

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Topics: Mobile Technology, Customer Performance, Cloud Computing, Uncategorized, Call Center

RapidMiner Brings Self-Service to Predictive Analytics

Posted by Ventana Research on Jul 28, 2016 3:44:55 AM

Predictive analytics is a rewarding yet challenging subject. In our benchmark research on next-generation predictive analytics at least half the participants reported that predictive analytics allows them to achieve competitive advantage (57%) and create new revenue opportunities (50%). Yet even more participants said that users of predictive analytics don’t have enough skills training to produce their own analyses (79%) and don’t understand the mathematics involved (66%). (In the term “predictive analytics” I include all types of data science, not just one particular type of analysis.)

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Topics: Big Data, Data Science, Predictive Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing

Evolution of Digital Commerce Challenged by Technology Barriers

Posted by Ventana Research on Jul 28, 2016 3:23:02 AM

Businesses and customers are ready for a new generation of digital commerce technology, but implementing it is challenged by significant barriers in two basic categories: technology commoditization and the lack of an IT and business framework for delivering great customer experiences.  Regarding the first, for some companies making large IT purchases, the way an enterprise employs CAPEX and OPEX accounting practices to categorize spending on technology may be a deal-breaker when coupled with the time and resources needed to implement and maintain a product. But these subjects are increasingly relegated to the 55-minute mark of conference calls that weigh the pros and cons of available technology. Because while few organizations make a platform purchase based solely on the cheapest price, astute IT buyers now discuss and invest in analytical, data-driven tools for sales, marketing and service, deployed across Web and mobile environments, that help produce differentiated customer experiences and strengthen personalized, real-time digital commerce offerings. That leads to the second key consideration: Improving the customer experience is the top driver for almost three-quarters (74%) of organizations participating in our next-generation customer engagement benchmark research.

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Topics: Sales Performance, Social Media, Mobile Technology, Wearable Computing, Customer Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Operational Intelligence, Uncategorized, Mobile Marketing Digital Commerce

Distributed Ledgers Have Business Value beyond Bitcoin

Posted by Ventana Research on Jul 28, 2016 2:58:34 AM

The blockchain distributed database was invented to create the peer-to-peer digital cash called bitcoin in 2008. Although the future potential of bitcoin and other cryptocurrencies has been debated, the distributed ledger structure using a blockchain database that supports bitcoin is likely to be adopted for a range of commercial and governmental purposes. Distributed ledgers are a secure and transparent way to digitally track the ownership of assets while enabling faster transaction speeds and reducing potential for fraud. How quickly companies, governments and individuals start using distributed ledgers and for what specific purposes remain to be seen, but their use will be independent of cryptocurrencies’ fortunes. Expansion in the use of distributed ledgers will depend heavily on the success of the initial applications and whether there are major hiccups in their use.

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Topics: Sales Performance, Supply Chain Performance, Customer Performance, Operational Performance, Business Performance, Financial Performance, Uncategorized, blockchain, distributed ledger, DLT, ERP, SCM, sup

SAS Make Customer Intelligence Engaging and Valuable

Posted by Ventana Research on Jul 22, 2016 9:43:34 AM

My colleague David Menninger recently wrote about the SAS Analyst Summit, concluding that “the SAS analytics juggernaut keeps on truckin’.” He observed, as I have done in the past, that SAS has a vast array of products that it regularly updates to keep up with market demand, ensuring it remains one of the premier vendors of data management and analytics systems. Dave’s perspectives provide in-depth insights into what these products do, while I focus on how they help with business outcomes around customer experience. I was therefore intrigued to hear at SAS’s European analyst event that its products support four types of user – data scientist, business analyst, intelligence analyst and IT analyst. The presenter used simple quotes to illustrate the differing priorities of these groups: For the data scientist, the one that caught my eye was “I need the latest algorithms to solve the latest problems”; for the business analyst I picked “I need to get my report done quickly and easily”; the information analyst is about “identifying patterns of interest that can prompt active decision-making”; and the IT analyst is about “issue resolution and redemption” (mainly operational analysis). In short each type of user needs different products and capabilities, hence the array of products. Nearest to my research practice is the business analyst, who wants easy access to reports and analysis to resolve business issues, and this is where the company’s Customer Intelligence product plays a part.

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Topics: Customer Performance, Uncategorized, Call Center

Modeling Revenue Recognition for Contracts to Meet New Regulations

Posted by Ventana Research on Jul 22, 2016 9:18:46 AM

I recently wrote about the challenge some companies will face in planning and budgeting when new revenue recognition rules go into effect in most countries in 2018. It’s important for companies that will be affected to be sure they have the appropriate systems, processes and training to handle the more difficult demands imposed by the new rules. With the change in accounting, the time lag between when a contract is signed and when a company recognizes revenue from it may be more variable and less predictable than in the past. In extreme cases, performance measured by financial accounting will diverge materially from the “real” economic performance of the organization. Consequently, executives – especially those leading publicly listed companies – will need the ability to look at their plans from both perspectives and be able to distinguish between the two in assessing their company’s performance. In companies where the timing of revenue recognition can diverge substantially from current methods, financial planning and analysis (FP&A) groups will need to be able plan using models that incorporate financial and managerial accounting methods in parallel. They will need to be able to identify actual-to-plan variances caused by differences in contract values booked in a period and differences between the expected and actual timing of revenue recognized from contracts signed in a period.

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Topics: Big Data, Sales Performance, Business Performance, Financial Performance, Uncategorized

Rescuing Retail’s Mobile Customer Experience Requires New Technology

Posted by Ventana Research on Jul 13, 2016 10:05:55 AM

One aspect of living in downtown Chicago is that there’s always something going on. But as distasteful as the subject matter of certain local events can be, some proceedings can inspire perspectives on a number of topics. One that occurs to me is how the retail industry can apply the new generation of mobile and location-based technologies not only to shape the customer experience but even rescue it from challenging situations. On Nov. 30, 2015, the Chicago Tribune reported that the Black Friday protests on the city’s Magnificent Mile cost local businesses 25 to 50 percent of their expected sales. While protestors have a constitutional right to free speech, business operators also had an opportunity and a responsibility – to proactively engage customers before, during and after the tumultuous Thanksgiving holiday weekend.

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Topics: Social Media, Mobile Technology, Wearable Computing, Customer Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Operational Intelligence, Uncategorized, Mobile, Marketing Location Communication

Accounting for Sales Compensation Faces Challenges under ASC 606 and IFRS 15

Posted by Ventana Research on Jul 13, 2016 9:43:37 AM

New standards governing accounting for contracts will go into effect for most companies in 2018. The Financial Accounting Standards Board (FASB), which administers Generally Accepted Accounting Principles in the U.S. (US-GAAP), has issued ASC 606, and the International Accounting Standards Board (IASB), which administers International Financial Reporting Standards (IFRS) used in most other countries, has issued IFRS 15. The two are very similar, and both will enforce fundamental changes in this area of accounting. Under the new approach to accounting for contracts, revenue (and some corresponding expense) is recognized only when customers are satisfied. In contrast, until now revenue was recognized when internally measurable events occurred, such as on delivery to the customer, the completion of milestones or the passage of time. In addition to dealing with an impact on accounting and planning, which I have discussed, companies may need to examine how the rules will affect how they account for commissions and other contract acquisition expenses.

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Topics: Sales, Sales Performance, Business Performance, Financial Performance, Uncategorized

Market Research Finds Omnichannel Issues in Customer Service

Posted by Ventana Research on Jul 13, 2016 9:14:20 AM

In our benchmark research into the next-generation contact center in the cloud more than two-thirds (69%) of organizations said they need to improve customer service, and market dynamics require them to do this is in new ways. Whereas today most (83%) compete on the services they offer, over the next two years 70 percent said they expect customer experience to be the top way they will compete, and nearly half (46%) said they expect to compete through self-service, digital channels. There is no doubt that consumers have changed the ways they prefer to communicate with each other and with companies. Mobile devices have become ubiquitous, and many consumers prefer to use chat-based technologies and mobile apps to engage. That is not to say that phone use is obsolete, as the research shows it and email are the most widely supported channels (each by 92% of companies), and while use of the corporate website (cited by 41%) is expected to show the greatest growth, more than one-fifth (22%) of participants said that the volume of inbound calls will show significant growth. Thus organizations must handle customer interactions across a variety of communication channels to maintain the business of all demographic groups.

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Topics: Customer Performance, Cloud Computing, Uncategorized, Call Center

Qlik Makes a Qonnection with Qlik Sense 3.0

Posted by Ventana Research on Jul 2, 2016 9:25:21 AM

Qlik helped pioneer the visual discovery market with its QlikView product. In some respects, Qlik and its competitors also spawned the self-service trend rippling through the analytics market today. Their aim was to enable business users to perform analytics for themselves rather than building a product with the perfect set of features for IT. After establishing success with end users the company began to address more of the concerns of IT, eventually creating a robust enterprise-grade analytics platform. This approach has worked for Qlik, driving growth that led to an initial
 public offering in 2010. The company now generates more than half a billion dollars in revenue annually, making it one of the largest independent analytics vendors. Of which based on their company and products was rated a Hot Vendor in our 2015 Value Index on Analytics and Business Intelligence and one of the highest ranked in usability.

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Topics: Big Data, Mobile Technology, Business Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Information Management, Uncategorized, Qlik, Analytics, Qlik Sense, Qlik, Business intell

NICE Systems Doubles Down on Customer Experience

Posted by Ventana Research on Jul 1, 2016 12:09:43 PM

NICE Systems was one of the first vendors I started to cover when I joined Ventana Research more than 11 years ago. Back then it was a pure-play vendor of workforce optimization (WFO) systems and was creating a portfolio of products by developing its own systems and acquiring niche vendors of call recording, quality management, workforce management, performance management and analytics. Over the years its portfolio has grown with new features, improved integration between the component parts, centralized administration and management capabilities, and a standard, modern user interface. The latest version of its core Workforce Optimization product was rated a Hot vendor in our 2015 WFO Value Index. It is still
undergoing development, and a new version is being marketed as Adaptive WFO as it uses analytics to become more information-driven.

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Topics: Big Data, Customer Performance, Business Analytics, Cloud Computing, Uncategorized, Call Center

Allocadia Enables Excellence in Managing and Operating Marketing

Posted by Ventana Research on Jul 1, 2016 11:50:07 AM

The relevance of marketing to an organization depends on planning and performance measured against it. In writing about marketing management I have observed the marketing mayhem that can occur but also have noted that organizations that take marketing performance management seriously are in better position to assess their efforts in relation to goals and outcomes. I have a little experience in having been a CMO and VP Marketing in my career and know how frantic it can be to managing marketing. Taking it seriously requires more effective technology than spreadsheets and presentations; we recommend using a dedicated application that supports management of both marketing operations and processes that contribute to optimal performance.

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Topics: Business Analytics, Financial Performance, Uncategorized, CMO

Workiva Automates Composite Documents with Wdesk

Posted by Ventana Research on Jul 1, 2016 11:35:40 AM

Workiva offers Wdesk, a cloud-based productivity application for handling composite documents. I use the term “composite document” to refer to those in which text is created and edited collaboratively by multiple contributors and which incorporates tabular and numerical data from multiple sources in a controlled process. Composite documents often have formats defined by law, regulation or contract and must be created at periodic intervals. To comply with the requirement by the United States Securities and Exchange Commission (SEC) that companies “tag” their financial filings using eXtensible Business Reporting Language (XBRL), many companies acquired software to automate the creation and tagging of these composite documents.

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Topics: Mobile Technology, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Uncategorized, Composite Software

Marketing Planning Improves Performance

Posted by Ventana Research on Jun 27, 2016 3:00:43 AM

As global business increases competitive pressures, marketing departments face new challenges. They must anticipate and respond to frequently changing customer preferences and produce effective programs and campaigns to attract them. In the online world where customers can jump instantly from one company to another, Marketing must develop new ways to catch and hold their attention. Doing this well requires systematic, flexible planning that begins with the CMO and engages the entire department to utilize the full portfolio of resources and act as one to serve their mission.

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Topics: Sales Performance, Customer Performance, Operational Performance, Financial Performance, Uncategorized, CMO

Cloud-Based Analytics Still Don’t Deliver Self-Sufficiency

Posted by Ventana Research on Jun 27, 2016 1:58:00 AM

Cloud-based computing has become widespread, particularly in line-of-business applications from vendors such as Salesforce and SuccessFactors. Our benchmark research also suggests a rise in the acceptance of cloud-based analytics.  We’ve seen the emergence and growth of cloud-only analytics vendors such as Domo and GoodData as well as cloud-based delivery by nearly all the on-premises analytics vendors. Almost half (48%) of organizations in our benchmark research on data and analytics in the cloud are using cloud-based analytics today, and two-thirds said they expect to be using cloud-based analytics within 12 months. In fact, only 1 percent said they do not intend to use cloud-based analytics at some point. This popularity leads to the question of how to maximize the value of investments in cloud-based analytics. We assert that one of the most important best practices for cloud-based analytics is to empower business users with modern analytics tools they can work with without relying on IT.

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Topics: Sales Performance, Supply Chain Performance, Human Capital, Business Intelligence, Business Analytics, Cloud,, Customer Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Financial Performance, Information Management, Uncategorized

Contact Centers Need Radical Change to Meet Consumers’ Expectations

Posted by Ventana Research on Jun 25, 2016 9:37:26 AM

I have been involved in the contact center industry for more than 25 years and often see organizations that are slow in keeping up with consumers’ expectations; many of them seem reluctant to change, regardless of the need to do so. For example, agents of my cell phone operator ask the same four questions at the start of a call as they did 30 years ago; my bank supports several channels of communication, but it doesn’t provide the same information on all channels; and a well-known airline couldn’t tell me where my bag was for 36 hours (it was at the airport where I departed!). My list goes on, and I am sure you have your own.

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Topics: Big Data, Social Media, Customer Performance, Business Analytics, Cloud Computing, Uncategorized, Call Center

Big Data Drives Price and Revenue Optimization

Posted by Ventana Research on Jun 25, 2016 9:13:12 AM

Information technology enables a data-driven management style that was not feasible until powerful, affordable computers became generally available. There’s no bright line marking when this became possible; the process is ongoing. People were using financial analytics long before ENIAC, the first general-purpose computer, appeared, but the metrics available were not especially timely, broadly applicable to day-to-day situations or comprehensive enough to inform most management decision-making. Even today, there are many areas of business management where companies continue to operate much as they have in the past. One of those is pricing.

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Topics: Big Data, Sales Performance, Office of Finance, Customer Performance, Operational Performance, Business Analytics, Business Performance, Financial Performance, Uncategorized

Microsoft Accepts LinkedIn Connection: Will it Matter?

Posted by Ventana Research on Jun 18, 2016 6:09:02 AM

For some people in sales and marketing who struggle to meet their quarterly targets, the blockbuster announcement that Microsoft will buy LinkedIn for US$26.2 billion may seem like a midyear holiday present: a digital business Rolodex filled with new global connections that can make the task of generating revenue dramatically easier. Problem is, sales leaders and revenue-focused marketers worth their weight already know everything there is to know about their target audience, and they’re taking action on that intelligence every day. They’re already power LinkedIn users who have optimized their personal profiles, ensured that their public-facing company information is up-to-the-minute, scrubbed buyer and influencer pages, read the latest corporate and competitive intel updates and scanned their Pulse newsfeeds, and they have done so for free before finishing their morning coffee ahead of the next meeting. Microsoft’s ownership of LinkedIn won’t cause top performers in sales and marketing to dramatically alter or change their productive and profitable habits. At least not right away.

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Topics: Sales Performance, Social Media, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Uncategorized, Microsoft, LinkedIn, CMO, Sales

Interactive Intelligence Enables Contact Center in the Cloud

Posted by Ventana Research on Jun 18, 2016 6:00:04 AM

I recently attended the Interactive Intelligence Interactions 2016 conference and came away with four key insights regarding the company’s plans and progress in providing contact centers in the cloud. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change.

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Topics: Customer Performance, Cloud Computing, Uncategorized, Call Center

SAP Faces Challenges with Customer Assurance and Digital Boardroom

Posted by Ventana Research on Jun 18, 2016 5:39:20 AM

There were two noteworthy themes in SAP CEO Bill McDermott’s keynote at this year’s Sapphire conference. One was customer assurance; that is, placing greater emphasis on making the implementation of even complex business software more predictable and less of an effort. This theme reflects the maturing of the enterprise applications business as it transitions from producing highly customized software to providing configurable, off-the-rack purchases. Implementing ERP will never be simple, as I have noted, but as companies increasingly adopt multitenant software as a service (SaaS), vendors will need to make their implementations as repeatable as possible and enable flexible configuration of parameters and processes that substantially reduce the billable hours required to complete a deployment. “Customer assurance” is an important stake in the ground, but it will be an empty concept unless there is complete overhaul of the entire value chain to take it beyond good intentions. Otherwise, customer assurance will be an ongoing rearguard action to overcome technology-driven challenges and disincentives for improvement. Business applications must be re-engineered to facilitate implementation, substantially reduce the likelihood of implementation errors and facilitate subsequent changes to adapt to changing business conditions. Moreover, software vendors’ partners will need to demonstrate that they can reliably cut a substantial number of billable hours per implementation engagement. This will require partners to restructure their business models. Neither of these changes will be easy to accomplish. To its credit SAP has set a course for increasing the simplicity of using its core ERP and financial management software. Getting there soon would greatly enhance its ability to retain if not gain customers in these mature markets.

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Topics: Predictive Analytics, Sales Performance, SAP, Supply Chain Performance, Customer Performance, Business Performance, Financial Performance, Uncategorized

The Mastery of Marketing Performance Management

Posted by Ventana Research on Jun 18, 2016 5:26:24 AM

Managing marketing performance is anything but simple. It requires establishing a unified approach to assess the outcomes of initiatives and projects and compare results with investments in marketing people and campaigns. In general, while performance management has been conducted effectively at the corporate levels, it has been a challenge for most lines of business, marketing departments included.

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Topics: Sales Performance, Social Media, Marketing, Marketing Performance Management, Marketing Planning, Operational Performance Management (OPM), Customer Performance, Business Analytics, Business Intelligence, Business Performance, Uncategorized, CMO, Demand Generation

Accelerating the Close Can Fix Other Problems

Posted by Ventana Research on Jun 15, 2016 8:32:57 AM

In our Office of Finance benchmark research 60 percent of participants said it takes their companies six or more business days to complete their quarterly close; that exceeds the best practice benchmark of five days. Consultants, academics and vendors have stressed the importance of shortening the close for almost a quarter of a century. The main reason for doing so is to provide executives and managers with timely information about the company’s performance. Yet our research shows that it’s taking longer for companies to complete their close than it did a decade ago: On average they now finish the monthly process in 6.8 days, compared to 6.5 days, and complete the quarterly close in 8.0 days vs. 7.5 days. The research suggests that the main reason for this increase is that companies use outdated manual close processes, which often are poorly executed and rely heavily on spreadsheets.

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Topics: Office of Finance, Business Performance, Financial Performance, Uncategorized

Industry Veteran Brings Leadership on Sales and Marketing

Posted by Ventana Research on Jun 2, 2016 9:26:49 AM

If you’re a sales or marketing executive or manager, your window of business opportunity is closing rapidly. In fact it started closing the day you began your job. Time is not on your side – and your career may well hang in the balance. I want to help you shift that balance to your advantage.

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Topics: Big Data, Predictive Analytics, Sales Performance, Social Media, Mobile Technology, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Uncategorized, Sales, Marketing, Sales Performance Management, Ma

Planning Is Necessary for Revenue Recognition Under ASC 606 and IFRS 15

Posted by Ventana Research on May 27, 2016 11:12:12 AM

New rules governing revenue recognition for contracts will go into effect for most companies in 2018. The Financial Accounting Standards Board (FASB), which administers Generally Accepted Accounting Principles in the U.S. (US-GAAP) has issued ASC 606, and the International Accounting Standards Board (IASB), which administers International Financial Reporting Standards (IFRS) used in most other countries, has issued IFRS 15. The two are very similar and will enforce fundamental changes in this area of accounting. The new rules will affect companies that use even moderately complex contracts in their dealings with customers. They include, for example, contracts that are structured using tiered pricing or volume discounts or ones that routinely involve modifications, such as adding or dropping users, or that allow seasonal changes to services. The changes necessitate an extensive review of an organization’s contracting and accounting policies and processes and are likely require changes to procedures and systems. Companies affected by the new rules also will need to examine their planning and budgeting processes. Those that currently use desktop spreadsheets for planning and budgeting should consider adopting dedicated planning and budgeting software in order to cope effectively with the increased complexity of planning in this new environment.

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Topics: Big Data, Business Performance, Financial Performance, Uncategorized

Is NetSuite Sweet for Customers?

Posted by Ventana Research on May 27, 2016 10:16:30 AM

It’s widely agreed that customer experience is now the most important dynamic for business. Any organization that wants to retain loyal and even vocal customers should do everything possible to ensure and maintain customer satisfaction. Software companies, especially those that promise to provide CRM and effective interactions across any channel at any time, should be good examples of embracing the methods they prescribe for using their products. But do they?

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Topics: Sales Performance, Supply Chain Performance, Human Capital, Customer Performance, Operational Performance, Business Performance, Cloud Computing, Uncategorized, NetSuite, TribeHR, HCM, HR, HRMS, Customer Experie

Next Generation of Product Information Management Empowers Digital Business

Posted by Ventana Research on May 24, 2016 9:22:28 AM

Organizations in all industries face various difficulties in managing product information. The most serious is providing complete, engaging information to consumers and customers on the internet. Newly developed products, mergers and acquisitions, changes to pricing and promotions in online commerce spur business growth, but these factors also increase the amount and complexity of product-related data and content. In addition the digital economy offers a new generation of services that are sold by subscription and packaged in various options and price points. As well, global diversification of suppliers, customers and business partners forces organizations to manage data quality and consistency in multiple locations, currencies and languages.

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Topics: Big Data, Sales Performance, Supply Chain Performance, PIM, Product Information Management, Sales, Market, Customer Performance, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Financial Performance, Information Management, Uncategorized, Information Optimization

Mr. President and Department of Labor: Move Aside; Let Employees Work and Learn

Posted by Ventana Research on May 23, 2016 8:14:11 AM

Through a federal rule referred to as “Overtime Rule” and part of Title 29 regulations was issued on May 18th, 2016 by the Department of Labor (DOL), the Obama administration now mandates that unless they meet criteria for exemption, employees paid less than $47,476 ($22.825 per hour) are entitled to overtime pay when they work more than 40 hours per week. The rule change, which goes into effective on December 1, 2016, is intended to apply to executive, administrative and professional employees; it has exemptions for teachers, lawyers and other specific jobs and industries.

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Topics: Sales Performance, Supply Chain Performance, Customer Performance, Operational Performance, POTUS, Department of Labor, FLSA, Part 541, Overti, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), Uncategorized

Infor Pursues Innovation for Business Applications

Posted by Ventana Research on May 23, 2016 7:56:15 AM

Infor recently held its annual Innovation Summit at its New York City headquarters. The company has shown leadership and creativity in business applications on two fronts: focusing its development efforts on enhancing the user experience and collaboration and building an application architecture that will deliver a rich set of functionality for ERP, financial management, CRM and HRMS and business analytics in a multitenant cloud environment. All of these advances were necessary to remake a disparate portfolio of aging software into an up-to-date set of applications. The Innovation Summits have been useful indicators of Infor’s future product and market direction. And while there has been a lag between what’s demonstrated and what’s actually available in the software, it’s not clear that this really matters. Any negative impact is limited by the slow replacement cycle for ERP (our research shows that on average companies replace their systems every 6.4 years – longer than they used to take) and conservative attitudes when it comes to core enterprise systems. Innovation doesn’t seem to be a big factor yet in selling business software to mainstream buyers, but it is likely to become more important within a few years. Changes in buyer preferences will come about as technology puts more of the design and operation of these systems in the hands of business users rather than their IT departments and outside consultants. Increasing the configurability and reducing the need for customization will cut costs, reduce the time to value in purchasing replacement applications and increase the flexibility of these notoriously inflexible systems.

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Topics: accounting, analytics, ERP, EAM, CRM, HCM, innovat, Business Performance, Financial Performance, Uncategorized

Can We Trust Salesforce for Business in the Cloud?

Posted by Ventana Research on May 16, 2016 7:44:58 AM

I have been meaning to write about Salesforce since its Dreamforce 2015 conference. Salesforce provides a platform, tools and applications for business and IT who claims to be the ‘no software’ company which as you will read is exactly what happened on May 10th. Heck, Salesforce is making a lot of advances on its platform, its applications and even with Analytics and the Internet of Things. These changes are at the center of what at our analyst firm calls digital business innovation. Much of what it’s doing is very good, but now I am questioning whether the company’s foundation of business processes and technology platform has reached a point at which it can’t grow any further without impacting its own customers’ operations and success. That may be a harsh statement, but I think my reasoning will become clear as you read this perspective.

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Topics: Big Data, Sales Performance, NA14, Customer Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Uncategorized

Data Lakes: Safe Way to Swim in Big Data?

Posted by Ventana Research on May 11, 2016 9:20:50 AM

It has been more than five years since James Dixon of Pentaho coined the term “data lake.” His original post suggests, “If you think of a data mart as a store of bottled water – cleansed and packaged and structured for easy consumption – the data lake is a large body of water in a more natural state.” The analogy is a simple one, but in my experience talking with many end users there is still mystery surrounding the concept. In this post I’d like to clarify what a data lake is, review the reasons an organization might consider using one and the challenges they present, and outline some developments in software tools that support data lakes.

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Topics: Big Data, Predictive Analytics, Social Media, Business Analytics, Business Intelligence, Governance, Risk & Compliance (GRC), Information Management, Uncategorized, Information Optimization

Digital Business Innovation and Enterprise Messaging Work Well Together

Posted by Ventana Research on May 11, 2016 8:30:46 AM

Organizations are facing a digital transformation, as I have written, that is rapidly changing the applications and services that businesses use to operate and deliver information. This new digital generation addresses the expectations of consumers and business partners for information and service in real time. One example of it is enterprise messaging. Recently I wrote about the shift to this technology and the challenges it poses for organizations that lack sufficient skills. However, new messaging appliances and virtualized messaging can carry some of this burden. By interconnecting them, organizations can be more confident in their ability to support the range of information and applications that operate in real time, not only for people but on devices and machines.

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Topics: Big Data, Sales Performance, Social Media, Supply Chain Performance, Enterprise messaging, Internet of Things, IoT, mid, Customer Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Uncategorized

New Generation of Compensation Software Enhances Human Capital Management

Posted by Ventana Research on May 9, 2016 12:08:59 PM

Compensation management is a key activity for engaging all employees and thus for human capital management. I discussed this connection in my perspective on unifying human capital management. In a further step in that direction, I am excited to announce the launch of our next-generation compensation management benchmark research. Determining and providing the appropriate compensation for each person, whether it involves base pay, merit pay, variable pay and incentives or bonuses, or a combination of these, is critical to being able to attract and retain productive members of the workforce – full- or part-time employees, contingent workers and contractors alike. Incentive compensation tied to objectives often is critical in business areas such as call centers, sales and field service. The complexities of compensation make more difficult the core challenge faced by human resources departments: keeping employees productive, satisfied and motivated.

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Topics: Human Capital Management, Uncategorized

New Generation of Enterprise Messaging Supports Digital Transformation

Posted by Ventana Research on May 9, 2016 11:44:50 AM

Enterprise messaging is the technology backbone of communications for applications and systems within and between organizations. Both its importance and its complexity are growing as organizations increasingly have to provide real-time responses to business customers and consumers as well as their own business professionals who support them and their internal supply chains. The variety of use cases for enterprise messaging also is growing rapidly, expanding to the Internet of Things (IoT) market of sensors and devices including wearable technology; to new generations of applications and services for consumers and customers; to cloud computing and the shift to platform or infrastructure as a service (PaaS or IaaS); and to real-time big data and analytics. All of these innovations will enable these types of transformation to digital business that is impacting organizations around the world.

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Topics: Big Data, Social Media, Supply Chain Performance, Enterprise messaging, Internet of Things, IoT, mid, Mobile Technology, Customer Performance, Operational Performance, Business Performance, Cloud Computing, Governance, Risk & Compliance (GRC), Information Management, Operational Intelligence, Uncategorized, Information Optimization

Internet of Things Requires Operational Intelligence

Posted by Ventana Research on Apr 29, 2016 10:26:34 AM

The emerging Internet of Things (IoT) is an extension of digital connectivity to devices and sensors in homes, businesses, vehicles and potentially almost anywhere. This innovation means that virtually any device can generate and transmit data about its operations – data to which analytics can be applied to facilitate monitoring and a range of automatic functions. To do these tasks IoT requires what Ventana Research calls operational intelligence (OI), a discipline that has evolved from the capture and analysis of instrumentation, networking and machine-to-machine interactions of many types. We define operational intelligence as a set of event-centered information and analytic processes operating across an organization that enable people to use that event information to take effective actions and make optimal decisions. Ventana Research first began covering operational intelligence over a decade ago.

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Topics: Big Data, Predictive Analytics, Supply Chain Performance, IOT, OperationalIntelligence, Real-time, Operational Intelligence, Uncategorized

Zuora Enables Subscriptions to Engage Customers for Revenue Results

Posted by Ventana Research on Apr 28, 2016 10:26:27 AM

As the global economy transforms into a world of digital services that cross industries, including those that provide value-added services for physical products, managing the complications that arise from digital browsing, selection and purchasing of goods, as well as activation, billing and servicing of accounts, becomes a challenge. Organizations have to not just engage customers but provide satisfying experiences that keep them coming back. Our benchmark research on next-generation customer engagement shows that improving the customer experience is the most widespread impetus to improve engagement, for almost three-quarters (74%) of organizations. Few however have established business processes and applications that support these efforts, which today involve marketing, sales, customer service, operations and accounting departments. We also find that some of the largest suppliers of cloud computing software provide the worst experiences when it comes to billing for and changing existing subscriptions.

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Topics: Sales Performance, Subscription, Recurring Revenue, Zuora, Customer Performance, Operational Performance, Business Analytics, Business Performance, Financial Performance, Uncategorized

SAP Releases Transformative Universal Journal

Posted by Ventana Research on Apr 23, 2016 9:42:45 AM

I recently attended the SAPinsider Financials 2016 conference, a regular event that focuses on the interests and practical needs of people in the finance function of corporations. In several sessions SAP presenters continued to stress its theme of “Simple Finance” as well as making the wry observation that in finance, simple is hard to achieve. To support its theme, the company highlighted ongoing refinement and enrichment of its S/4HANA Finance offering.

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Topics: Business Intelligence, Business Performance, Financial Performance, Uncategorized

Docebo Innovates Learning Management Systems for Employees and Customers

Posted by Ventana Research on Apr 14, 2016 8:29:10 AM

The learning management system (LMS) offers opportunity for organizations to progressively enhance the effectiveness of their workforce. An advanced LMS can be more than a digital version of an organization’s training programs for specific jobs or to achieve compliance with policies and regulations. It can provide dynamic yet informal learning that business units can create, deploy and sustain through their own efforts. Last year I outlined the benefits of this new generation of learning management systems.

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Topics: Sales Performance, Supply Chain Performance, Human Capital, LMS, Customer Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Uncategorized

Meridian Helps Communities and Customers with Learning Management System

Posted by Ventana Research on Apr 1, 2016 9:58:55 AM

In this highly competitive age, optimizing the potential of workers is essential. A learning management system (LMS) can increase both knowledge and engagement. Our benchmark research on next-generation learning management systems finds that adopting one can help almost half (46%) of organizations gain a competitive advantage, and more than one-third (35%) said it assists in helping customers. Expanded use of learning can engage customers, partners and others who need more information about an organization or its products and services. Thus we suggest that learning systems should be used for and made available in customer and third party communities. Doing so can enhance effective use of products and services and help reduce the volume of inbound calls to and interactions with the contact center.

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Topics: Human Capital, Meridian, Learning, Learning Management Systems, L, Customer Performance, Operational Performance, Business Performance, Uncategorized

Mastering Marketing Mayhem in a Meaningful, Meticulous Manner

Posted by Ventana Research on Mar 31, 2016 8:57:03 AM

I hope this title captures your attention; I’m trying to make a point about the chaos going on in managing and operating marketing. What marketing needs in 2016 is to manage and optimize its efforts in a more unified manner. This perspective kicks off a new series on the challenges for marketing to automate or execute tasks and manage toward maximum performance. We all know that the craft of marketing is in need of significant transformation, from the CMO throughout the entire marketing organization and all the way out to the experience of consumers and customers. But this may be a fanciful mission, as applications and technology does not really automate marketing let alone manage it. Most marketing automation products are specialized applications that are not used by marketing management, let alone front-line marketing managers; they are for specialized needs in demand generation or digital marketing that personalizes inbound and outbound interactions with contacts for the purpose of advancing dialogue and creating relationships. Marketing automation, like its cousin sales force automation, has been a placeholder category that describes only a narrow slice of marketing, and the term has been co-opted by the industry for its own purposes. Though some observers predict that CMOs will outspend CIOs and other leaders of the business in technology investments, I have debunked this ludicrous idea; even if it were true, that would not make marketing departments much more efficient in their management and operations. To counterbalance the silliness of the marketing automation dialogue, I plan to bring you a series on key areas for investment to start the conversation. Evaluating them should help Marketing demonstrate its commitment to promoting effectively its organization and its products and services. Here is an overview of the many issues in the landscape.

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Topics: Big Data, Predictive Analytics, Social Media, Customer Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Financial Performance, Information Applications, Operational Intelligence, Uncategorized, CMO, Information Optimization, Sales Performance Management (SPM)

Supercharging Sales and Commerce in 2016

Posted by Ventana Research on Mar 29, 2016 9:54:34 AM

For several years I have been advocating that sales organizations adapt their processes and applications to optimize both sales performance and the customer experience. For details see my research agenda for last year. However, it appears that not many sales organizations have responded to this challenge; many can barely maintain their quarterly sales forecasts and monthly pipeline, track progress toward quotas and ensure that sales commissions are processed promptly and paid accurately. A great many are still using spreadsheets for these critical activities. Yet our benchmark research finds that more than half (61%) who use them for commissions said this makes the effort more difficult. Elsewhere, I have seen B2B sales organizations continue down the old path of annoying prospects with direct cold calling and email instead of nurturing real relationships. For B2C sales, the digital age of search engine optimization (SEO) and pay-per-click (PPC) has begun to haunt prospects by inserting ads in our personal social media channels. My research suggests that these practices are not due to bad intentions but to force of habit and lack of desire, time and resources to develop a modern strategy and plan. Most are just managing the basics of their sales processes and relying on sales force automation (SFA) systems, reporting and dashboards, which will only produce more of the same, less than optimal results.

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Topics: Predictive Analytics, Sales Performance, Mobile Technology, Customer Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Uncategorized, Financial Performance Management (FPM), Sales, SFA, SPM, Sales Performance Management, Sal

Qlik Makes Sense of its Analytics and Business Value

Posted by Ventana Research on Mar 29, 2016 9:10:51 AM

At the 2015 technology analyst summit in Austin, Texas, analytics and business intelligence software vendor Qlik discussed recent market and product developments and explained its roadmap and strategy for 2016. Discussion topics included its Qlik Analytics Platform and QlikView 12.0, Qlik Sense and Qlik DataMarket, applications built on the platform but also how it is expanding its analytics experience for business.

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Topics: Big Data, Mobile Technology, Business Analytics, Business Intelligence, Business Performance, Governance, Risk & Compliance (GRC), Information Management, Operational Intelligence, Uncategorized, Information Optimization

Exploiting Cryptic Data for Securities Analysis

Posted by Ventana Research on Mar 25, 2016 12:09:48 AM

I coined the term “cryptic data” to mean information that isn’t easy to find or access by people who could make use of it. In one instance, cryptic data offers professional investors – portfolio managers and securities analysts – a source of proprietary information that can improve their ability to pick stocks and achieve superior performance relative to their benchmarks. Automation through technology now makes collecting cryptic data substantially more efficient than manual methods and thus makes accessing it practical. In particular, Web scraping tools (what I call “data drones”) can be programmed to retrieve specific information once or on an ongoing basis. Although this data is accessible to anyone, it requires insight and experience to understand how to use it for superior investment performance.

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Topics: Big Data, Analytics, Business Analytics, Business Performance, Financial Performance, Uncategorized

Informatica Advances Big Data Management for Data Preparation and Hadoop

Posted by Ventana Research on Mar 24, 2016 11:28:50 PM

On Monday, March 21, Informatica, a vendor of information management software, announced Big Data Management version 10.1. My colleague Mark Smith covered the introduction of v. 10.0 late last year, along with Informatica’s expansion from data integration to broader data management. Informatica’s Big Data Management 10.1 release offers new capabilities, including for the hot topic of self-service data preparation for Hadoop, which Informatica is calling Intelligent Data Lake. The term “data lake” describes large collections of detailed data from across an organization, often stored in Hadoop. With this release Informatica seeks to add more enterprise capabilities to data lake implementations.

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Topics: Big Data, Business Intelligence, Information Applications, Information Management, Uncategorized

Verint Gains Innovative Products through Acquisition of Contact Solutions

Posted by Ventana Research on Mar 18, 2016 8:23:35 AM

Verint is an established vendor of workforce optimization, advanced analytics and self-service products for customer experience management. Recently it announced its acquisition of Contact Solutions, whose products complement Verint’s. The acquisition adds analytics capabilities and fraud detection software, both of Verint will incorporate into its existing products. Contact Solutions also brings to the merger IVR and My:Time, two innovative products that add to Verint’s portfolio for customer self-service.

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Topics: Mobile Technology, Customer Performance, Business Analytics, Business Collaboration, Cloud Computing, Uncategorized, Call Center

FinancialForce Springs Forward with Latest Release

Posted by Ventana Research on Mar 18, 2016 8:12:05 AM

The evolutionary pace of technologies that shape the design of ERP systems has been accelerating over the last couple of years. In addition to cloud computing there is the increasing availability of analytics and reporting integrated into transaction processing systems, which I have noted; support for mobile users; in-context collaboration; and more intuitive user interface (UI) design. Each of these features enhances productivity and the usefulness of ERP software in managing a business. The latest release of FinancialForce, a cloud-based ERP system, offers significant enhancements to its user interface and collaboration capabilities.

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Topics: Human Capital Management, Mobile Technology, Customer Performance, Business Collaboration, Business Performance, Financial Performance, Uncategorized

Unifying Human Capital Management in 2016

Posted by Ventana Research on Mar 18, 2016 7:09:39 AM

Businesses and their human resource organizations feel pressure to maximize the value of their human capital in today’s intensely competitive world. Many have made or considered investments in new applications that better exploit information to efficiently recruit, engage and retain the best talent. Advanced applications not only advance these processes but also help management assess the performance of the workforce and compensate individuals fairly so that they advance their careers and find the level of employee satisfaction in the organization. A year ago I outlined the priorities in human capital management (HCM). During the past year our research found a significant number of companies lacking a unified HCM strategy that includes processes and the applications to support it. As others advance, HR organizations that are not equipped with such skills, resources and tools risk falling behind in human capital management as it contributes to business success.

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Topics: Big Data, Predictive Analytics, Governance, HCM, HR, HRMS, Workforce Management, Learning Mana, Human Capital, Mobile Technology, Wearable Computing, Customer Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Uncategorized, Financial Performance Management (FPM)

Interactive Intelligence Doubles Down on Cloud Computing

Posted by Ventana Research on Mar 16, 2016 8:15:45 AM

Six months ago I wrote that Interactive Intelligence bases its product strategy on continued support of its three core products: CIC, CaaS and PureCloud. During a recent briefing CMO Jeff Platón made it clear that although the company continues to support all three, its main focus will be PureCloud Engage that is also certified and available on the Salesforce AppExchange. When the company first released this product in 2012, the financial markets and some analysts saw it as a big risk because it is a ground-up development designed to run only in the cloud. The question was whether the company could succeed with a new architecture, all new capabilities and a new cloud platform, Amazon Web Services (AWS). Now the answer seems to be yes; the company asserts that cloud revenue is up and that it has gained 26 new PureCloud customers in the last 12 months and some positive customer references. This is not surprising to me because in my past research I carried out nearly two-thirds or organizations said they planned to adopt contact center applications in the cloud, and just under half said they intended to adopt communication systems in the cloud; judging by results from this and other vendors, many seem to have carried out this intention.

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Topics: Customer Performance, Cloud Computing, Uncategorized, Call Center

SAS Analytics Juggernaut Keeps on Truckin’

Posted by Ventana Research on Mar 11, 2016 6:59:34 AM

I recently attended the SAS Analyst Summit in Steamboat Springs, Colo. (Twitter Hashtag #SASSB) The event offers an occasion for the company to discuss its direction and to assess its strengths and potential weaknesses. SAS is privately held, so customers and prospects cannot subject its performance to the same level of scrutiny as public companies, and thus events like this one provide a valuable source of additional information.

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Topics: Big Data, Predictive Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Information Applications, Information Management, Uncategorized

Digital Technology Agenda for Business in 2016

Posted by Ventana Research on Mar 10, 2016 9:57:10 AM

Technology innovation is accelerating faster than companies can keep up with. Many feel pressure to adopt new strategies that technology makes possible and find the resources required for necessary investments. In 2015 our research and analysis revealed many organizations upgrading key business applications to operate in the cloud and some enabling access to information for employees through mobile devices. Despite these steps, we find significant levels of digital disruption impacting every line of business. In our series of research agendas for 2016 we outline the areas of technology that organizations need to understand if they hope to optimize their business processes and empower their employees to handle tasks and make decisions effectively. Every industry, line of business and IT department will need to be aware of how new technology can provide opportunities to get ahead of, or at least keep up with, their competitors and focus on achieving the most effective outcomes.

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Topics: Big Data, Predictive Analytics, Sales Performance, Supply Chain Performance, Governance, Mobile Technology, Operational Performance Management (OPM), Customer Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Location Intelligence, Operational Intelligence, Uncategorized, Workforce Performance, Business Performance Management (BPM), Financial Performance Management (FPM), Information Optimization, Sales Performance Management (SPM)

Genesys Has New Impetus for 2016

Posted by Ventana Research on Mar 10, 2016 9:15:45 AM

During a recent analyst briefing, I learned that Genesys finished 2015 with a bang and enters 2016 with high expectations. Last year it made several changes at the top of the organization, naming a new president, Tom Eggemeier; a new chief marketing officer, Merijn te Booij; and a new head of global sales and field operations, Mark Turner. Their mandate is to stimulate sales of the company’s core product, Customer Experience Platform. I also learned that since spinning out of Alcatel Lucent in 2012, Genesys has had financial success, won many new accounts and expanded around the globe. Several new customers use the cloud-based version of the product, which reflects our analysis that many organizations are replacing outdated, disconnected on-premises systems with cloud-based, fully integrated software suites.

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Topics: Customer Experience, Customer Performance, Cloud Computing, Uncategorized, Call Center

Centage’s Budget Maestro Enables More Effective Budgeting and Planning

Posted by Ventana Research on Mar 10, 2016 8:58:56 AM

Financial planning and analysis (FP&A) is one of the core functions of any finance department. Preparing a budget, measuring performance to financial objectives and forecasting the company’s financial position are three of the main tasks for the FP&A organization within Finance. A key challenge for today’s FP&A organization is increasing the business value and relevance of budgeting and planning. To do so, FP&A must transform the processes from a static, rear-view mirror approach to a forward-looking, action-oriented one. A continuous planning approach can achieve this objective. Continuous planning uses short, frequent planning or budgeting cycles to promote agility, coordination and accountability in operations. It includes establishing an ongoing dialogue among finance and line-of-business managers and executives to track current conditions as well as changes in objectives and priorities driven by markets and the business climate.

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Topics: Analytics, Business Performance, Financial Performance, Uncategorized

Spark Summit Shows Momentum in Adoption of Apache Spark

Posted by Ventana Research on Feb 26, 2016 6:59:10 AM

Last week I attended Spark Summit East 2016 at the New York Hilton Midtown. It revealed several ways in which Spark technology might impact the big data market.

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Topics: Big Data, Predictive Analytics, Business Analytics, Business Intelligence, Information Applications, Information Management, Operational Intelligence, Uncategorized

TelStrat Achieves Success with Workforce Optimization in the Cloud

Posted by Ventana Research on Feb 23, 2016 5:29:14 AM

TelStrat is a company with a long history. Founded in 1993 it initially resold products of Nortel, Cisco and other telecom equipment vendors. The first product it developed and brought to market was a call recording system deployed on the customer’s premises.  It expanded its portfolio over the years, and today its product suite Engage offers all the key pieces of workforce optimization: call recording, desktop capture, quality management, workforce management and speech, text and desktop analytics. TelStrat built this portfolio through a combination of in-house development and partnering with other vendors. It has achieved considerable business success, having more than 3,300 installations in 55 countries, most of which are delivered through a global ecosystem of some 330 channel partners. Engage is available in three models: Unity is an on-premises, single-server version that supports up to 250 users; Enterprise is an on-premises, multiple-server version that supports unlimited numbers of users at multiple sites; and Cloud is a hosted product that supports unlimited numbers of users and is available through a perpetual license or subscription. The company attributes its recent success to the Cloud version, which it supports through multiple data centers in North America, Europe and Asia Pacific. This and its longstanding team of call center experts and partners prepares TelStrat to help organizations of all sizes improve contact center agent performance.

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Topics: Customer Experience, Customer Performance, Cloud Computing, Uncategorized, Call Center

Research Agenda: Big Data and Information Optimization in 2016

Posted by Ventana Research on Feb 7, 2016 10:14:27 PM

The big data market continues to expand and enable new types of analyses, new business models and new revenues streams for organizations that implement these capabilities. Following our previous research into big data and information optimization, we’ll investigate the technology trends affecting both of these domains as part of our 2016 research agenda.

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Topics: Big Data, Analytics, Business Analytics, Business Intelligence, Data Preparation, In-memory, Information Management, Operational Intelligence, Uncategorized, Information Optimization

Research Agenda: Using Business Analytics to Make the Most of Data in 2016

Posted by Ventana Research on Feb 7, 2016 9:59:39 PM

Throughout the course of our research in 2016, we’ll be exploring ways in which organizations can maximize the value of their data. Ventana Research believes that analytics is the engine and data is the fuel to power better business decisions. Several themes emerged from our benchmark research on incorporating data and analytics into organizational processes, and we will follow them in our 2016 Business Analytics Research Agenda:

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Topics: Big Data, Predictive Analytics, Mobile Technology, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Information Management, Operational Intelligence, Information Optimization

Pardon the Interruption: Industry Veteran Returns to Ventana Research

Posted by Ventana Research on Feb 7, 2016 9:29:54 PM

Some followers of Ventana Research may recall my work here several years ago. Here and elsewhere I have spent most of my career in the data and analytics markets matching user requirements with technologies to meet those needs. I’m happy to be returning to Ventana Research to resume investigating ways in which organizations can make the most of their data to improve their business processes; for a first look, please see our 2016 research agenda on Big Data and Information Optimization. I relish the opportunity to conduct primary market research in the form of Ventana’s well-known benchmark research and to help end users and vendors apply the information collected in those studies.

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Topics: Big Data, Predictive Analytics, Analytics, Business Analytics, Business Intelligence, Information Management, Internet of Things, IOT, Operational Intelligence, Unicorns, Information Optimization

Anodot Provides Anomaly Detection and Operational Intelligence

Posted by Ventana Research on Feb 1, 2016 9:55:45 AM

A new company has emerged in the market for real-time analytics software. Anodot came out of stealth mode in late 2015 with $3 million in funding. It is led by three founders: CEO David Drai, whose company Cotendo was acquired by networking company Akamai Technologies in 2012; Ira Cohen, chief data scientist, who previously held that position at Hewlett-Packard; and Shay Lang, who serves as VP of R&D. Unlike most vendors in the space, the company is delivering anomaly detection and operational intelligence through software as a service (SaaS).

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Topics: Big Data, Predictive Analytics, Operational Performance Management (OPM), Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Internet of Things, Operational Intelligence, Uncategorized

IBM Redesigns Cognos to Improve User Experience and Self-Service

Posted by Ventana Research on Jan 3, 2016 10:00:25 PM

IBM redesigned its business intelligence platform, now called IBM Cognos Analytics. Expected to be released by the end of 2015, the new version includes features to help end users model their own data without IT assistance while maintaining the centralized governance and security that the platform already has. Our benchmark research into information optimization shows that simplifying access to information is important to virtually all (97%) participating organizations, but it also finds that only one in four (25%) are satisfied with their current software for doing that. Simplification is a major theme of the IBM Cognos redesign.

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Topics: Big Data, Mobile Technology, Wearable Computing, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Governance, Risk & Compliance (GRC), Information Management, Operational Intelligence, Uncategorized, Visualization, Cognos, Information Optimization, Risk & Compliance (GRC), Watson, cognos analytics

Tableau Continues Evolution of Analytics Platform

Posted by Ventana Research on Dec 17, 2015 11:20:52 PM

Tableau Software’s annual conference, which company spokespeople reported had more than 10,000 attendees, filled the MGM Grand in Las Vegas. Various product announcements supported the company’s strategy to deliver value to analysts and users of visualization tools. Advances include new data preparation and integration features, advanced analytics and mapping. The company also announced the release of a stand-alone mobile application called Vizable . One key message management aimed to promote is that Tableau is more than just a visualization company.

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Topics: Big Data, Tableau, Mobile Technology, data viz, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Governance, Risk & Compliance (GRC), Information Management, Operational Intelligence, Visualization, Information Optimization, Risk & Compliance (GRC)

Steelwedge Enables Actionable and Continuous Planning

Posted by Ventana Research on Dec 16, 2015 10:19:32 PM

Supply and demand chain planning and execution have grown in importance over the past decade as companies have recognized that software can meaningfully enhance their competitiveness and improve their financial performance. Sales and operations planning (S&OP) is an integrated business management process first developed in the 1980s aimed at achieving better alignment and synchronization between the supply chain, production and sales functions. A properly implemented S&OP process routinely reviews customer demand and supply resources and “replans” quantitatively across an agreed rolling horizon. The replanning process focuses on changes from the previously agreed sales and operations plan; while it helps the management team understand how the company achieved its current level of performance, its primary focus is on future actions and anticipated results. Adoption of S&OP has increased as software to support the process has become more powerful and affordable and as a growing list of companies demonstrated its value in producing meaningfully improved business results. Even without adopting a full-scale S&OP management approach, companies can benefit from better coordination and collaboration between their supply and demand functions. Software plays an important role here, too, in facilitating this coordination and collaboration.

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Topics: Planning, SaaS, Sales, Sales Performance, Supply Chain Performance, Forecast, Human Capital, Mobile Technology, Supply Chain Planning, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Sales Performance Management (SPM), Sales Planning, Supply Chain, Demand Chain, Integrated Business Planning, SCM Demand Planning, S&OP

Pentaho Poised for Exploiting Internet of Things

Posted by Ventana Research on Dec 2, 2015 10:10:19 PM

PentahoWorld 2015, Pentaho’s second annual user conference, held in mid-October, centered on the general availability of release 6.0 of its data integration and analytics platform and its acquisition by Hitachi Data Systems (HDS) earlier this year. Company spokespeople detailed the development of the product in relation to the roadmap laid out in 2014 and outlined plans for its integration with those of HDS and its parent Hitachi. They also discussed Pentaho’s and HDS’s shared intentions regarding the Internet of Things (IoT), particularly in telecommunications, healthcare, public infrastructure and IT analytics.

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Topics: Big Data, Pentaho, Mobile Technology, Wearable Computing, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Governance, Risk & Compliance (GRC), Information Management, IOT, Operational Intelligence, Uncategorized, Information Optimization, Risk & Compliance (GRC)

IoT Invigorates Operational Intelligence

Posted by Ventana Research on Nov 28, 2015 11:06:18 PM

The emerging Internet of Things (IoT) extends digital connectivity to devices and sensors in homes, businesses, vehicles and potentially almost anywhere. This innovation enables devices designed for it to generate and transmit data about their operations; analytics using this data can facilitate monitoring and a range of automatic functions.

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Topics: Big Data, Predictive Analytics, Mobile Technology, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, IOT, Operational Intelligence, Uncategorized

New Generation of Human Resources Management Systems

Posted by Ventana Research on Nov 9, 2015 9:47:18 PM

Ventana Research defines a human resources management system (HRMS) as the set of applications and associated processes that store and manage the employee information used by an organization’s human resources department. New technologies make it possible for the HRMS to perform better and be easier to use by HR professionals and members of the workforce. The range of evolving technologies impacting the development of the HRMS include business analytics, big data, cloud computing, mobile technology, business collaboration, social media and wearable computing. These advances enable organizations to streamline the processes that the HRMS supports and more efficiently take advantage of competencies that already exist in the workforce. The changes are so substantive for organizations and their HR departments that we have undertaken new research calledNext-Generation Human Resources Management Systems.

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Topics: Social Media, Human Capital, Human Capital Management, Mobile Technology, Operational Performance Management (OPM), Business Collaboration, Cloud Computing, Business Performance Management (BPM), HR, HRMS

The State of Product Information Management Software for Business and IT

Posted by Ventana Research on Nov 8, 2015 7:12:17 PM

The importance of product information management (PIM) has become clear in recent years and especially as it relates to master data management. As I recently wrote handling this business process effectively and using capable software should be priorities for any organization in marketing and selling its products and services but also interconnecting the distributed supply chain. Our research on product information management can help organizations save time and resources in efforts to ensure that product information is an asset to facilitate efficiency in many business processes. Through years of benchmarking, we have developed a blueprint for managing and improving product information. Using this approach enables companies to more effectively align and link their activities and processes. Of course achieving effectiveness also requires using applications that create consistent, reliable product information. We regularly update our Value Index for PIM to enable companies to evaluate vendors and their applications’ suitability for use in all business processes requiring product information.

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Topics: Big Data, Master Data Management, Sales Performance, Supply Chain Performance, Enterworks, Marketing, Operational Performance Management (OPM), Stibo Systems, Webon, Business Performance, CIO, Financial Performance, IBM, Informatica, Information Management, Oracle, Information Optimization, Product Information Management, Riversand

Product Information Management Trumps Master Data Management

Posted by Ventana Research on Nov 8, 2015 6:50:41 PM

Ventana Research defines product information management (PIM) as the practice of using information, applications and other technology to effectively support product-related processes across the customer, commerce and supply chain. As organizations increase the number and diversity of products and services they offer to customers and partners, they increasingly need to address limitations in the ways they manage and distribute product information, including related attributes and content that describes the pro­ducts. At the same time, compe­ti­tive pressures require them to be able to incorporate large amounts of new content – video and images, for example – quickly while ensuring that the information present­ed to customers is accurate, operational processes run uninterrupted and timely data is available for business analysis. In an en­vironment in which consumers, suppliers and partners use multiple channels to get to product information – including websites, kiosks, smart­phones and tablets – it is essential that the organization always be able to present complete and up-to-date product information to inspire interest and facilitate purchases.

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Topics: Big Data, Master Data Management, Supply Chain Performance, Governance, Marketing, Operational Performance Management (OPM), CIO, Information Management, Business Performance Management (BPM), Financial Performance Management (FPM), Information Optimization, Product Information Management, Sales Performance Management (SPM)

Subscriber Experience Impacts Recurring Revenue

Posted by Ventana Research on Nov 8, 2015 11:13:02 AM

The digital economy has changed the way many companies provide products. Some no longer deliver packaged products but provide them as services over a network, typically the Internet. Telecommunications providers in particular are familiar with this business model and have developed processes and systems that use innovations such as product bundles that include elements of fixed charges (such as cost of installation) and variable charges based on usage (such as the number of calls made) and means of registering customers on the network, collecting usage data, invoicing and collections. This model has been adopted increasingly by the software industry, replacing a single license fee and maintenance charges for on-premises products with software as a service in which users access products over the Internet and pay per user and/or for usage. Adoption of this model by other types of business has led them to think of customers as subscribers.

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Topics: Big Data, Sales Performance, Customer Analytics, Customer Engagement, Customer Experience, Marketing, Customer Performance, Operational Performance, Analytics, Cloud Computing, Customer Service, Financial Performance, CRM

Splunk Takes on Internet of Things and Bolsters Enterprise Security

Posted by Ventana Research on Nov 5, 2015 11:54:52 PM

Splunk’s annual gathering, this year called .conf 2015, in late September hosted almost 4,000 Splunk customers, partners and employees. It is one of the fastest-growing user conferences in the technology industry. The area dedicated to Splunk partners has grown from a handful of booths a few years ago to a vast showroom floor many times larger. While the conference’s main announcement was the release of Splunk Enterprise 6.3, its flagship platform, the progress the company is making in the related areas of machine learning and the Internet of Things (IoT) most caught my attention.

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Topics: Big Data, Predictive Analytics, Machine Learning, IT Analytics & Performance, Operational Performance, Plunk, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Information Management, Internet of Things, Operational Intelligence, Data, Information Optimization

Genesys Brings G-Force to Powering a Better Customer Experience

Posted by Ventana Research on Nov 5, 2015 11:11:05 PM

I recently joined more than 1,000 users, partners, consultants and other analysts at the first global G-Force 2015 conference, held in Miami. Sponsor Genesys put together an agenda that not only educated but entertained the attendees. For an example of the latter, Sekou Andrews, a poet, actor, musician and voice-over artist, preceded the main keynotes with a wonderful sketch that put customer experience into the context of marriage and reminded us to treat customers as he does his wife, remembering that the customer is always right!

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Topics: Customer Analytics, Customer Engagement, Customer Experience, Speech Analytics, Customer Performance, Analytics, Business Analytics, Cloud Computing, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Text Analytics

Oracle Must Pivot to Business Applications

Posted by Ventana Research on Nov 5, 2015 10:18:30 PM

Whatever Oracle’s cloud strategy had been the past, this year’s OpenWorld conference and trade show made it clear that the company is now all in. In his keynote address, co-CEO Mark Hurd presented predictions for the world of information technology in 2025, when the cloud will be central to companies’ IT environments. While his forecast that two (unnamed) companies will account for 80 percent of the cloud software market 10 years from now is highly improbable, it’s likely that there will be relentless consolidation, marginalization and extinction within the IT industry sector driven by cloud disruptions and the maturing of the software business. In practice, though, we expect the transition to the cloud to be slow and uneven.

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Topics: Microsoft, Predictive Analytics, Sales Performance, SAP, Supply Chain Performance, ERP, Human Capital, Mobile Technology, NetSuite, Office of Finance, Reporting, close, closing, Controller, dashboard, Tax, Customer Performance, Operational Performance, Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Collaboration, IBM, Oracle, Business Performance Management (BPM), CFO, Data, finance, Financial Performance Management (FPM), Financial Performance Management, FPM, Intacct

Big Data and Analytics has a New Spark

Posted by Ventana Research on Oct 29, 2015 10:35:15 PM

The concept and implementation of what is called big data are no longer new, and many organizations, especially larger ones, view it as a way to manage and understand the flood of data they receive. Our benchmark research on big data analytics shows that business intelligence (BI) is the most common type of system to which organizations deliver big data. However, BI systems aren’t a good fit for analyzing big data. They were built to provide interactive analysis of structured data sources using Structured Query Language (SQL). Big data includes large volumes of data that does not fit into rows and columns, such as sensor data, text data and Web log data. Such data must be transformed and modeled before it can fit into paradigms such as SQL.

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Topics: Big Data, Predictive Analytics, Software as a Service, IT Analytics & Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Information Management, Operational Intelligence, Data, Information Optimization

Continuous Accounting Enables a Strategic Finance Department

Posted by Ventana Research on Oct 29, 2015 9:32:32 PM

Many senior finance executives say they want their department to play a more strategic role in the management and operations of their company. They want Finance to shift its focus from processing t