Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers.
BillingPlatform Bolsters the Rise of Subscription Services
Posted by
Stephen Hurrell on Sep 22, 2021 3:00:00 AM
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Topics: Sales, Office of Finance, Continuous Planning, embedded analytics, Analytics, Business Intelligence, Business Planning, Product Information Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, natural language processing, AI and Machine Learning, revenue and lease accounting, continuous supply chain, subscription management, partner management, digital finance, Process Mining, Streaming Analytics, supplier relationship management
Customer support operations increasingly rely on automation and complex workflow processes to reduce costs and improve experiences. Automation also allows organizations to make their service processes richer, incorporating information and staff from back offices, for example, or embedding conversational tools into contact center processes.
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Topics: Customer Experience, embedded analytics, Analytics, Contact Center, natural language processing, AI and Machine Learning, agent management, Customer Experience Management, Field Service, Process Mining, Streaming Analytics, customer service and support
Expert.ai Earns 2021 Digital Innovation Award for Digital Technology
Posted by
Mark Smith on Sep 7, 2021 3:00:00 AM
The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.
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Topics: Customer Experience, Analytics, Internet of Things, Digital Technology, blockchain, natural language processing, Awards, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, extended reality
Dialpad provides contact center and business phone services, a market that is in transition due to a convergence of technologies and business conditions.
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Topics: Customer Experience, Voice of the Customer, Analytics, Collaboration, Contact Center, natural language processing, AI and Machine Learning, agent management
Sisense Earns Analytics Digital Innovation Award for 2021
Posted by
David Menninger on Aug 24, 2021 3:00:00 AM
The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.
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Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, Digital Technology, natural language processing, AI and Machine Learning
