Ventana Research has been researching and advocating operational intelligence for the past 10 years, but not always with that name. From the use of events and analytics in business process management and the need for hourly and daily operational business intelligence, but its alignment with traditional BI architecture didn’t allow for a seamless system, so a few years later the discussion started to focus around business process management and the ability of companies to monitor and analyze BPM...
Topics: Big Data, SOA, Supply Chain Performance, business activity monitoring, business process monitoring, IT Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Complex Event Processing, Customer & Contact Center, Operational Intelligence, Service Cloud
