Ventana Research Analyst Perspectives

Ujet Simplifies Omnichannel Interactions in the Contact Center

Posted by Keith Dawson on Apr 19, 2022 3:00:00 AM

Although the bulk of contact center seats are still served by on-premises equipment, there appears to be a consensus that the cloud is better suited to delivering a successful, omnichannel customer experience, and that most new contact center deployments will be run on cloud-computing platforms.

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Topics: Contact Center, CCaaS