Just a few years ago, the prevailing view in the software industry was that the category of business intelligence (BI) was mature and without room for innovation. Vendors competed in terms of feature parity and incremental advancements of their platforms. But since then business intelligence has grown to include analytics, data discovery tools and big data capabilities to process huge volumes and new types of data much faster. As is often the case with change, though, this one has created...
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Topics:
Big Data,
Data Quality,
Predictive Analytics,
Gartner,
Customer Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Information Applications,
Information Management,
Value Index,
Strata+Hadoop
Managing prices has always been an activity of keen interest to businesses, but it has become even more critical to do it well. Over the past decade many companies have found their ability to raise prices has been constrained by intense competition resulting from Internet commerce, global competition and other factors. One tool for dealing with this pressure is price and revenue optimization (PRO), an analytic methodology that calculates how demand varies at different price levels and then uses...
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Topics:
Big Data,
Performance Management,
Sales,
Office of Finance,
Operational Performance Management (OPM),
Analytics,
Business Analytics,
Business Performance Management (BPM),
Financial Performance Management (FPM),
Sales Performance Management (SPM),
analytical application,
Price Optimization
Nexidia is a leading vendor of speech analytics vendor. I recently wrote about how it has enhanced its architecture to include text analytics and improve overall system performance. Version 11 of its Neural Phonetic Speech Analytics continues these enhancements to make the product faster and more accurate in its results.
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Topics:
Big Data,
Customer Performance,
Business Analytics,
Cloud Computing,
Call Center
It’s stating the obvious to say that how well executives manage planning processes has a big impact on how well a business unit or company plans. However, one significant source of the value of our benchmark research is that it establishes hard evidence – the numbers – that transforms mere assertions into proof points. This is particularly important when people within an organization want to improve a process. Change management is facilitated by providing senior executives with facts to back up...
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Topics:
Big Data,
Predictive Analytics,
Sales,
Sales Performance,
Supply Chain Performance,
Marketing,
Customer Performance,
Operational Performance,
Business Analytics,
Business Performance,
Cloud Computing,
Financial Performance,
Supply Chain,
S&OP
VPI is a well-established vendor of workforce optimization systems and rated a Hot Vendor in our 2015 Workforce Optimization Value Index. It offers a full suite of products for this market. Notable among them is Performance Reporting, which produces reports and dashboards showing a range of analysis and metrics about telephony, agent performance, coaching and customer success, along with alerts to inform employees of required actions. It combines data from a range of sources, both structured...
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Topics:
Big Data,
Customer Performance,
Business Analytics,
Cloud Computing,
Call Center
Enghouse Interactive is one of three divisions of Enghouse Systems, a publicly traded Canadian company founded in 1984. The other two divisions provide network technology to telecommunications providers and applications for public and private transportation companies; Enghouse Interactive owns the company’s three contact center systems. The corporate group has a history of growth – it now has a market capitalization of more than US$1 billion - achieved both organically and through an aggressive...
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Topics:
Big Data,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Customer Performance,
Analytics,
Cloud Computing,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
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Topics:
SaaS,
Customer Experience,
NetSuite,
Office of Finance,
Recurring Revenue,
Zuora,
Customer Performance,
Operational Performance,
Business Performance,
Cloud Computing,
Customer Service,
Financial Performance,
billing software,
Intacct