Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of operational expense budgets helps them get what they need and avoid IT politics or standards that impeded their agility.
Topics: Big Data, Business Analytics, Business Applications, Business Collaboration, Business Performance, CIO, Cloud Computing, Customer & Contact Center, Financial Performance, Information Management, Mobile Technology, Operational Performance, Sales Performance, Social Media, Supply Chain Performance, Workforce Performance
SAP has inaugurated a new series of business applications it calls Enterprise Performance Management (EPM) OnDemand as a cloud-based subscription service. The applications are part of SAP’s EPM version 10 suite, which it introduced last year. It’s a first step in what is likely to be a portfolio of general-purpose, lightweight and relatively low-cost apps designed to be used on mobile devices. Using HANA on the back end, the applications can deliver high performance in accessing masses of business data and deliver actionable information to executives and managers. The three on-demand apps in EPM are for expense management, profit-and-loss (P&L) analysis and capital project management. They also just released its SAP Business Planning and Consolidation that has a mobile version on the Apple iPad that is part of its recently announced EPM UnWired. The move is another indication of SAP’s emphasis on cloud computing, which my colleague Mark Smith covered earlier this year.
Topics: Analytics, Big Data, Business Analytics, Business Applications, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, expense, Financial Performance, FPM, HANA, Operational Performance, Performance Management, Sales Performance, SAP, Supply Chain Performance, Workforce Performance, Office of Finance
Salesforce.com made a surprising announcement of its agreement to acquire Rypple, a software company that defines its product as a social goals application. I call this a surprise because although Salesforce has been extending its reach beyond sales and customer service to IT in providing a platform, tools and a database for building applications and storing data in the cloud, until now it has not entered directly into other lines of business. After its annual Dreamforce conference last summer, I analyzed the company’s strategy and products. Now I want to consider what this acquisition means for Salesforce and the human capital management market.
Topics: Business Applications, Business Performance, Business Technology, Chatter, Cloud Computing, CRM, Customer & Contact Center, HR, Human Capital Management, Information Management, Marketing, Operational Performance, Oracle, Sales Performance, SalesCloud, Salesforce.com, SAP, SFA, Supply Chain Performance, Talent Management, Workforce Performance, Digital Technology, CFO, CIO, COO, Service Cloud
I attended the annual SAP Influencer Summit (Twitter #SAPSummit), at which executives from SAP meet with analysts and customers from around the world to discuss the company’s direction. Pointing out that in 2012 SAP will reach its 40th anniversary of operations, chief communications officer Hubertus Kulpus and chief marketing officer Jonathan Becher kicked off the summit, then passed the microphones to co-CEO Jim Hagemann-Snabe and CTO Vishal Sikka for overviews of the business and technology strategies. They presented a well-rehearsed dialogue on SAP’s definition of its software business as being in two areas, the “system of record” and “system of engagement”; the first term describes its transactional applications and the second its portfolio of business analytics.
Topics: Business Analytics, Business Applications, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Business Technology, Business Technology Innovation, Cloud Computing, CRM, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), HR, Human Capital Management, Information Applications, Information Management, Information Technology, IT Performance, IT Research, Location Intelligence, Operational Intelligence, Operational Performance, Sales, Sales Performance, SAP, Social Media, Supply Chain Performance, Sustainability, Sybase, Tablets, Talent Management, Workforce Performance, Digital Technology, CFO, CIO, COO, Smart Phones, Mobile