Ventana Research Analyst Perspectives

The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond

Posted by Mark Smith on Jul 12, 2020 6:00:00 AM

The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities, business leaders too often forget that the workforce experience is essential to achieving desired results. Fulfilling this objective requires technology designed to meet these human capital management (HCM) objectives. An organization’s agility and ability to invest adequate time and resources into the workforce experience is essential to an organization’s sustainability and operational effectiveness.

Read More

Topics: Sales, Customer Experience, Human Capital Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Analytics, Business Planning, Workforce Analytics, Workforce Management, Digital Technology, Operations & Supply Chain, Robotic Process Automation, employee experience, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, agent management, People Analytics

The New World of Engaging Candidates

Posted by Steve Goldberg on Jun 13, 2020 6:00:00 AM

In this video I discuss strategies for effectively engaging candidates to win the war for talent, particularly “passive talent,” or those who are not seeking a new opportunity because they are likely well cared for where they are. Even in economic downturns, candidate engagement is essential for success. I also include some recommendations for assessing and optimizing a candidate engagement program and pitfalls to avoid.

AP Candidate Engagement 2020
Read More

Topics: HCM, Talent Managment, HCM Systems, employee experience, candidate engagement

A Superior Employee Experience

Posted by Steve Goldberg on Apr 23, 2020 11:31:50 AM

The employee experience is about more than just the technology an organization uses. While it’s certainly important that an organization provide convenient and efficient systems, the employee experience is much broader than this. People want to feel valued, productive and that they are doing meaningful work; people desire a line of sight into career growth and how the organization supports it and they want to be treated fairly.

Ventana Research AP The Employee Experience 2020
Read More

Topics: HCM, CHRO, Total Compensation Management, employee experience, candidate engagement

The Evolution in Total Compensation Management

Posted by Steve Goldberg on Apr 8, 2020 3:00:00 AM

Compensation management is a critical part of human capital and talent management processes. Organizations must determine and provide the appropriate compensation for each person — whether it involves base pay, short or long-term incentives, cash or equity-based compensation — to attract and retain productive members of the workforce. However, the complexities of compensation can make it difficult for human resources departments to keep employees productive, satisfied and motivated.

Read More

Topics: Human Capital Management, Workforce Management, Total Compensation Management, employee experience, total rewards management

The Employee Life Cycle Is Dead, or it Should Be

Posted by Steve Goldberg on Mar 23, 2020 3:00:00 AM

Many decision-makers in HR believe the main function of an HCM system is to track and report on the sequence of events that form an employee life cycle. However, this perspective is misguided because it’s centered on transactions rather than experiences.

Read More

Topics: Human Capital Management, employee experience, candidate engagement