People analytics is a specific focus in Human Capital Management (HCM) that enables organizations to have data-driven insights that optimize the impact and value of the workforce. These analytics are essential for addressing a broad scope of HCM objectives, but while reducing compliance risks and highlighting demographic trends have dominated the people analytics landscape for decades, various technology-related advances have paved the way for these data insights to become more actionable, capable of addressing strategic issues such as improving organizational agility and employee productivity.
People Analytics: A New Generation of Workforce Insights
Posted by
Ventana Research on Dec 28, 2020 3:00:00 AM
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Topics: Predictive Analytics, Workforce Analytics, HR Analytics
The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond
Posted by
Mark Smith on Jul 12, 2020 6:00:00 AM
The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities, business leaders too often forget that the workforce experience is essential to achieving desired results. Fulfilling this objective requires technology designed to meet these human capital management (HCM) objectives. An organization’s agility and ability to invest adequate time and resources into the workforce experience is essential to an organization’s sustainability and operational effectiveness.
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Topics: Sales, Customer Experience, Human Capital Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Analytics, Business Planning, Workforce Analytics, Workforce Management, Digital Technology, Operations & Supply Chain, Robotic Process Automation, employee experience, Conversational Computing, AI and Machine Learning, collaborative computing, mobile computing, agent management, People Analytics
Maximizing the performance and value of people in the workforce should be a primary focus for any business these days. It is a complex task, especially for larger organizations, and chances for success can be increased by investment in human capital management (HCM) applications. In this competitive software market SAP is making a strong push, aided by acquisitions in the last three years of SuccessFactors for talent management and more recently Fieldglass for contingent labor management. Recently I attended the SAP HCM analyst summit to hear about its direction and plans to grow its market share. The company has made progress since our last analyst perspective on it. Mike Ettling, SAP’s president for the HR line of business, discussed its newly refined strategy and organizational structure; the company has added executives from around the globe to emphasize its commitment to helping human resources organizations.
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Topics: SAP, HCM, Human Capital Management, Learning, Performance, Recruiting, SuccessFactors, Operational Performance, Analytics, Business Analytics, Business Performance, Cloud Computing, Financial Performance, Compensation, HRMS, Vendor Management Systems, Workforce Analytics, Workforce Management, Workforce Planning
SumTotal’s elixHR Platform Can Ease HR’s Pain
Posted by
Ventana Research on May 20, 2013 11:06:51 AM
One of the most important ongoing challenges in human capital management is to do master data management (MDM) of core human resources information more effectively. This challenge is often most complex for large organizations that have operations spread around the globe and HR management systems in each country or each operating division. To address this issue, SumTotal Systems recently announced the release of elixHR Platform at its TotalConnection user conference. This is the latest evolution of SumTotal’s core HR management system and is targeting this challenge of MDM for HR data. ElixHR system is one of SumTotal’s larger offering of human capital management products; others include talent management, workforce management and payroll management as well. SumTotal also has mobile and social products for HCM, which my colleague Mark Smith assessed on their release last October.
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Topics: Master Data Management, Social Media, HCM, Business Analytics, Business Intelligence, Business Performance, Financial Performance, Information Management, Workforce Performance, Workforce Analytics, HR Management(HRMS), SumTotal
Top Priorities for the Next Generation of Workforce Management
Posted by
Mark Smith on Nov 30, 2012 11:22:13 AM
Since the early ’80s, when I personally experienced the transition from written time cards to cards for swiping on a time clock at a grocery retailer I worked at, I have been interested in the software and technology of workforce management. That gives me a perspective not many analysts can match when it comes to transitioning to new technology to help organizations manage and engage workforces. Ventana Research recently completed benchmark research on next-generation workforce management, covering technologies for worker and manager environments and operations. While the research found only 10 percent of organizations at the highest level of overall maturity, which we call Innovative, we did find organizations beginning to deploy and use new workforce management technologies. While we did not distinguish in our research between hourly and salaried employees, the majority of organizations were time-clock-based organizations using technology to manage the nuances of scheduling and working with hourly-based workforces.
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Topics: Mobile Technology, Social Collaboration, Operational Performance, Business Performance, Workforce Performance, Workforce Analytics, Workforce Management
Workforce management software vendor Kronos released its financial results at its 15th annual KronosWorks conference (#KronosWorks12) this week. As a private company Kronos had $870 million in revenue for its 2012 fiscal year ending in September, making Kronos one of the largest software and technology companies in the world. Our benchmark research into next-generation workforce management finds the most important technology priorities are collaboration (70%), analytics (68%) and mobility (43%). Kronos addresses these trends with its portfolio of workforce management applications.
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Topics: Mobile Technology, Business Analytics, Business Collaboration, Cloud Computing, Information Applications, Tablets, Workforce Analytics, Workforce Management
Justifying Analytics for Agents and Better Customer Service
Posted by
Ventana Research on Oct 18, 2012 11:50:03 AM
Our new world of multifaceted customer communications is driven by moments of interaction with the brand, often called moments of truth. Today’s call center analytics put companies in a position to manage these moments. Analytics that are specific to the call center include desktop analytics, event stream analytics, speech analytics, text analytics, cross-channel analytics and predictive modeling. These analytics, in turn, drive areas such as agent training and coaching, time and capacity optimization, customer satisfaction and loyalty, and cross-sell and upsell opportunities.
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Topics: Customer Engagement, Customer Experience, customer life cycle, call center analytics, capacity utilization, Operational Performance, Business Analytics, Business Intelligence, Customer & Contact Center, Workforce Performance, Call Center, Workforce Analytics, NPS
Oracle Fusion for CRM and HCM Ready with a Mobile Tap
Posted by
Mark Smith on Oct 4, 2012 12:10:17 PM
I attended Oracle’s annual OpenWorld conference this week. The company claims it holds the world’s largest technology conference, with 50,000 attendees and a million people viewing sessions online. It was a great opportunity to get close to the Oracle Fusion Applications, which the company presented as proven and ready, with customers using them on-premises and in private and public cloud computing usage methods. In keynotes from executives Larry Ellison, Mark Hurd and Thomas Kurian and application-focused sessions with executives Steve Miranda and Chris Leone, Oracle repeated the message that Fusion Applications are not just for cloud computing and web services but are also accessible through mobile technology called Oracle Fusion Tap that operates natively on the Apple iPad. The company left no confusion about its applications’ readiness for cloud and mobile computing, and provided insight into future advancements.
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Topics: Sales, Sales Performance, Salesforce.com, SAP, Social Media, Mobile Technology, Social Collaboration, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Customer & Contact Center, Information Management, Oracle, Workforce Performance, CRM, SFA, Workday, Workforce Analytics
Kronos Supercharges Workforce Analytics with New Technology
Posted by
Mark Smith on May 11, 2012 12:22:26 PM
Adoption of workforce analytics is increasing as organizations seek to recruit and retain employees more effectively and ensure that their people deliver the productivity they expect. According to our benchmark research on the topic, 89 percent of organizations want to make it simpler to provide workforce analytics, which is not surprising as our analysis shows that only 12 percent of organizations have reached the highest level of maturity here.
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Topics: MicroStrategy, Human Capital Management, Kronos, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Mobility, Workforce Performance, HR, HRMS, Talent Management, Workforce Analytics
Peoplefluent Advances Social Collaboration and Learning with Socialtext
Posted by
Mark Smith on May 4, 2012 12:10:44 PM
This week Peoplefluent announced that it has invested in Socialtext, a company that provides social collaboration software at the enterprise level. With this strategic investment Bedford Funding, the private equity firm that owns Peoplefluent, is the direct beneficiary. Peoplefluent will extend Socialtext into the human capital management market while continuing to let the company meet the broader market interest in its offering. Peoplefluent has moved quickly to make this application and platform available to its customers.
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Topics: Sales Performance, Social Media, Sustainability, Human Capital Management, LMS, Peoplefluent, Performance, Recruiting, Research, SocialText, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Workforce Performance, Compensation, HR, HRMS, Talent Management, Workforce Analytics
Workday 16 Brings Simplicity and Mobility to Human Capital Management
Posted by
Mark Smith on May 4, 2012 10:22:00 AM
Competition in the human capital management market rages on, with application suppliers racing to provide sophisticated applications that operate in the cloud. Cloud computing is a key factor in advancing human capital management, included in our research agenda for this area, along with analytics, collaboration, mobility and social media.
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Topics: Sales Performance, SAP, Social Media, Sustainability, Human Capital Management, LMS, Performance, Recruiting, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Oracle, Workforce Performance, Compensation, HR, HRMS, Talent Management, Workday, Workforce Analytics
The workforce analytics market continues to evolve as organizations seek to improve the time it takes to find insights and employer metrics in order to meet compliance requirements, mitigate risk and enforce governance policies. TALX, a subsidiary of Equifax, provides a range of data-oriented services that help HR, payroll and tax professionals. Its integration with eVerify service assists the hiring process with I-9 compliance, and capabilities to examine workforce compensation and financial liabilities and reduce false unemployment claim costs. TALX, which has the credit files of tens of millions of employees in the U.S. through its parent Equifax, that with employee salary data provided by the employer can determine the financial health and risks of a workforce.
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Topics: Sales Performance, Social Media, Sustainability, eThority, Human Capital Management, LMS, Performance, Recruiting, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Workforce Performance, Compensation, HR, HRMS, Talent Management, TALX, Workforce Analytics
Businesses’ strategic imperative to optimize human capital is creating significant energy in the market for applications used to attract, optimize and retain talent. Amid all the recent acquisitions and changes that I have been writing about in this field, SumTotal Systems seems to get less attention than its size and the reach of its business merit. The company has more than 45 million users, with more than 15 million of them operating in a cloud computing environment spanning more than 3,500 customer companies worldwide. Its investments in 2011 in mobile, social learning and workforce analytics software have become part of its HCM portfolio, as have its acquisitions of CyberShift to expand into workforce management and Accero for payroll, benefits and analytic content. The company has done a good job of extending its portfolio while improving the user experience for its customers.
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Topics: Sales Performance, Social Media, Sustainability, Human Capital Management, LMS, Performance, Recruiting, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Workforce Performance, Compensation, HR, HRMS, SumTotal Systems, Talent Management, Workforce Analytics
Can You Trust Salesforce and Rypple for Performance Management?
Posted by
Mark Smith on Apr 1, 2012 11:35:11 PM
Salesforce has begun to toot its marketing horn about its new capabilities for performance management through its acquisition of Rypple, a provider of software designed for social collaboration for improving employee engagement. I have already discussed this acquisition (See: Salesforce.com looking for a Successful Rypple in Human Capital Management) and have actually signed up for and used the software. Rypple has introduced some great innovations to promote feedback and dialogue between employees and managers. Salesforce has expanded what this software can be used for in an organization with its latest announcement, as it discussed at its Cloudforce conference and posted on YouTube. Rypple has many cutting-edge customers, including Facebook, that are looking for a different approach to talent management processes than that of the traditional HR organizations in well-established industries. However, anyone expecting to use the application to replace existing performance management software will find Salesforce’s announcement to be a little premature based on the state of the application and capabilities.
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Topics: Sales Performance, Salesforce.com, Social Media, Human Capital Management, LMS, Performance, Recruiting, Research, SuccessFactors, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Mobility, Workforce Performance, Compensation, HR, HRMS, Jobscience, Rypple, Saba, Talent Management, Workforce Analytics
New human capital management solutions are entering the market, aiming to simplify recruiting, hiring, onboarding and managing employees. Many such applications focus on talent management for use after employees are hired, but vendors also need to streamline tasks for recruiters, HR administrators and hiring managers. Jobscience provides software that simplifies the processes of getting the talent you want to hire ready to work as quickly as possible.
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Topics: Sales Performance, Salesforce.com, Social Media, Sustainability, Human Capital Management, LMS, Performance, Recruiting, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Workforce Performance, Compensation, HR, HRMS, Jobscience, Rypple, Talent Management, Workforce Analytics
Saba Expands the Concept of Human Capital Management
Posted by
Mark Smith on Mar 24, 2012 10:54:55 AM
Saba this week announced its acquisition of Human Concepts, which provides applications and tools for understanding and interacting with employees through visualizations based on the organizational chart. Human Concepts had expanded its portfolio beyond tools to support planning and change processes critical for organizational succession and transition. The company has more than 500 customers worldwide, including partners like Infor, Oracle and SAP.
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Topics: Sales Performance, Social Media, Sustainability, Human Capital Management, Human Concepts, LMS, Performance, Recruiting, Research, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Mobility, Workforce Performance, Compensation, HR, HRMS, Saba, Talent Management, Workforce Analytics
Ceridian’s Ambitious Agenda in Human Capital Management
Posted by
Mark Smith on Mar 9, 2012 11:15:20 AM
I attended the Ceridian analyst summit (Twitter #CENAday) in Boston to see how the company is expanding its business in HR-related software and services into human capital management (HCM). Ceridian derives $1.5 billion in revenue from more than 130,000 customers with 25 million employees at organizations ranging from small and midsize business to two-thirds of the Fortune 500. CEO Stuart Harvey has been expanding the company’s management team, with key additions in heads of marketing and finance and promotions of internal management, all of whom were front and center for the analyst summit. Ceridian’s focus on human capital management meshes with our 2012 research agenda in this field as it tries to exploit the potential value of an entire workforce to meet the needs of the business.
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Topics: Human Capital Management, LMS, Performance, Recruiting, Research, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Mobility, Workforce Performance, Ceridian, Compensation, dayforce, HR, HRMS, Talent Management, Workforce Analytics
Human Capital Management Research and Educational Agenda for 2012
Posted by
Mark Smith on Mar 9, 2012 8:14:35 AM
Utilizing the talents of everyone in the workforce is a critical priority for businesses. Savvy executives understand and are anxious to avoid the cost and time incurred in replacing trained, experienced employees and the downturn in productivity while jobs are unfilled. Our benchmark research into recruiting found that more than half of organizations now use metrics of cost and time-to-hire, which indicates the maturing of human resources organizations in response to this challenge.
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Topics: Human Capital Management, LMS, Performance, Recruiting, Research, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Mobility, Workforce Performance, Compensation, HR, HRMS, Talent Management, Workforce Analytics
The acquisition frenzy in the enterprise software market continues. The announced acquisition of Taleo by Oracle will remove the independence of another successful cloud-based software company. Publicly traded Taleo (NASDAQ: TLEO) provides talent management applications on a rental cloud computing basis. Acquiring Taleo, which by all accounts has done a good job of growing the recruiting and applicant sourcing software business in a scalable cloud environment, was too good for Oracle to pass up. SAP’s much costlier acquisition of SuccessFactors, which I assessed clearly placed more pressure on Oracle to do something rather than nothing.
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Topics: SAP, Human Capital Management, LMS, Oracle Fusion HCM, Peoplefluent, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Mobility, Oracle, Workforce Performance, Compensation, HRMS, SumTotal Systems, Talent Management, Taleo, Workday, Workforce Analytics
SAP Spends Big on SuccessFactors for Cloud Computing and Talent Management
Posted by
Mark Smith on Dec 5, 2011 12:20:59 PM
In a move to invigorate adoption of its cloud computing and talent management applications, SAP has announced its intent to acquire SuccessFactors – a deal valued at US$3.4 billion . SAP’s years of development and business efforts have produced only mediocre results in customer growth and revenue in cloud computing for human capital management comparably to its expectations and others in the market. In a teleconference SAP and SuccessFactors executives hyped the potential of the combined organizations. SAP co-CEO Bill McDermott said that it will become a “Cloud Powerhouse” and a “Unbeatable Force” and “will become the number-one cloud computing HCM solution in the cloud – period.” This may overstate the case: SuccessFactors is unproven as a power in cloud computing beyond the appeal of its own applications for human capital and HR. It can’t compare, for example, to the reach of Salesforce.com and its Force.com and application ecosystems like that in sales, marketing and other people-related application areas nor provide a platform and tools supporting collaboration and mobility.
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Topics: SAP, Human Capital Management, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Collaboration, Financial Performance, Mobility, Oracle, Workforce Performance, HRMS, Infor, SumTotal Systems, Talent Management, Taleo, Workday, Workforce Analytics, Workforce Management
At its 2011 KronosWorks annual user conference, the workforce management application provider advanced its agenda with the introduction of new applications to further its global presence. From my visit, and from looking back at my analysis of its 2010conference, it seems the company’s focus is to simplify management of an hourly workforce.
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Topics: Human Capital Management, Kronos, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, HRMS, Talent Management, Workforce Analytics, Workforce Management
SumTotal Systems Optimizes The Use of Human Capital
Posted by
Mark Smith on Nov 11, 2011 12:02:32 PM
I just attended the first-ever analyst summit (Twitter #SumAS11) of SumTotal Systems to learn more about the company’s people and products since my in-depth analysis from earlier in the year. This key player in the business applications market offers a portfolio of applications in HRMS, workforce management and talent management, pieced together over several years with financing from its owner, Vista Equity Partners. This has been a busy year, asSumTotal acquired GeoLearning, Accero and CyberShift to gain entry into the expense and workforce management application markets.
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Topics: SAP, Human Capital Management, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Oracle, Workforce Performance, HRMS, Infor, SumTotal Systems, Talent Management, Workday, Workforce Analytics, Workforce Management
As Workday held its annual Workday Rising conference this week, it’s a good time to note the accomplishments of the company and to provide a fair and balanced coverage that has yet to be spoken by my industry peers for some reason. Co-founder and co-CEO David Duffield, who founded PeopleSoft, champions a set of core values in its culture and leads a workforce that has built a new generation of ERP applications for deployment in the cloud computing environment. The suite brings together human capital management (HCM) applications to manage absence, benefits, compensation, goals, performance, succession and career planning, along with payroll; accounting applications for general ledger, accounts payable, accounts receivable and cash management; and spend management applications for procurement and expenses including labor. Workday prides itself on the innovative design of its application technology, compared to the on-premises approach of PeopleSoft (now part of Oracle). It has received significant financial investment to support development, including $85 million in recent Series F financing, which indicates support for its approach.
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Topics: SAP, Human Capital Management, Kronos, NetSuite, Recruiting, Zuora, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Oracle, Workforce Performance, Cornerstone OnDemand, Digital Interviewing, Hiring, HRMS, Saba, SumTotal Systems, Talent Management, Taleo, Tidemark, Workday, Workforce Analytics
Attendees at the SuccessFactors Insights conference and those of us on Twitter socializing with the Insights11 hashtag in San Diego this week was designed for Plateau customers who came to the final conference that was scheduled prior to its acquisition by SuccessFactors. The conference provided educational and customer content in an agenda focused on developments in the previous Plateau learning management system (LMS) and new products that SuccessFactors is integrating with it. SuccessFactors brings significant number of assets that the Plateau technology and people can leverage from its global scale and operations to the product release and customer operations centers for cloud computing delivery of its applications.
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Topics: Sales Performance, Social Media, Human Capital Management, Learning Management System, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Digital Interviewing, Hiring, HRMS, Talent Management, Workforce Analytics
A vendor I have been tracking and got to examine at the recent HR Technology Conference has a tool to help businesses improve their talent management that I had profiled this company in my talent management guide for the event. HireVue’s Digital Interview Platform records interviews and enables hiring managers to review candidates’ responses to critical questions.
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Topics: Sales Performance, Social Media, Human Capital Management, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Digital Interviewing, Hiring, HRMS, Talent Management, Workforce Analytics
In the last year some software vendors have been developing a new generation of workforce analytics that leaves pie and bar charts behind in their dashboards and reports in favor of a more intuitive approach. One such company, Visier,is now demonstrating such a fresh approach, which exemplifies what business analytics in general and especially those used to optimize and understand the workforce should look like. I spent time at the HR Technology Conference and Expo in Las Vegas this week reviewing the software and talking with the development team to learn about the company and its products.
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Topics: Mobile, Sales Performance, Social Media, Supply Chain Performance, Human Capital Management, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, HRMS, Talent Management, Workforce Analytics
The Unofficial Business Technology Guide for HR Technology Conference
Posted by
Mark Smith on Oct 3, 2011 12:42:35 PM
The HR Technology Conference and Expo in Las Vegas that begins today will showcase an array of new business technology innovations for human capital management and talent management. The business technology to help human resources professionals is evolving dramatically, and this is a place for HR and workforce management professionals to find new methods that help increase productivity and optimize business outcomes. Early this year our firm defined five business technology innovations that will be vitally important in this decade for HR as well as other lines of business: They are cloud computing, social media, mobility, analytics and collaboration. Each of these when integrated with business and workforce processes can improve worker/manager interactions, and when combined they can have a widespread impact across the enterprise.
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Topics: Mobile, Performance Management, Social Media, Human Capital Management, Metrics, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics, Digital Technology
The Unofficial Talent Management Guide for HR Technology Conference
Posted by
Mark Smith on Oct 3, 2011 12:33:15 PM
The HR Technology Conference and Expo in Las Vegas that begins today will showcase an array of new applications for talent management. The array of applications and advancements to help human resources professionals is evolving dramatically, and this is a place for HR and workforce management professionals to find new methods that help increase productivity and optimize business outcomes. The five business technologyinnovations that will be vitally important in this decade for HR as well as other lines of business: They are cloud computing, social media, mobility, analytics and collaboration. If you want to read what is new in these areas, you can read my business technology guide to the conference. Each of these when integrated with talent management processes can improve the potential of your workforce and help recruit and retain talent.
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Topics: Mobile, Performance Management, Social Media, Human Capital Management, Metrics, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics, Digital Technology
The Unofficial Talent Management Guide for HR Technology Conference
Posted by
Mark Smith on Oct 3, 2011 11:22:13 AM
The HR Technology Conference and Expo in Las Vegas that begins today will showcase an array of new applications for talent management. The array of applications and advancements to help human resources professionals is evolving dramatically, and this is a place for HR and workforce management professionals to find new methods that help increase productivity and optimize business outcomes. The five business technologyinnovations that will be vitally important in this decade for HR as well as other lines of business: They are cloud computing, social media, mobility, analytics and collaboration. If you want to read what is new in these areas, you can read my business technology guide to the conference. (URL FROM OTHER BLOG) Each of these when integrated with talent management processes can improve the potential of your workforce and help recruit and retain talent.
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Topics: Mobile, Performance Management, Social Media, Human Capital Management, Metrics, Recruiting, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Operational Intelligence, Workforce Performance, Compensation, Talent Management, Workforce Analytics, Digital Technology
Improving worker/manager collaboration becomes a top priority as organizations realize the impact of such collaboration on workforce productivity and profitability. One way to enhance that collaboration is to make tasks such as scheduling, time and attendance and task management accessible through smartphones and tablets. The management team at Dayforce has experience with workforce management applications and now into the next generation of collaboration and mobility. The company uses innovative Web technology to make its workforce management applications easy to use, and is able to demonstrate the value of the monthly and annualized time its approach saves over that of others.
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Topics: Mobile, Performance Management, Social Media, Human Capital Management, Metrics, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, dayforce, Talent Management, Workforce Analytics, Digital Technology
Excentive Provides a Simpler Path to Total Compensation Management
Posted by
Mark Smith on Sep 30, 2011 2:26:14 AM
Retaining talent and managing financials related to compensation should be a top priority for the HR and finance functions of companies, and many of them realize this. In our recent benchmark research in total compensation management, 72 percent of participants said it’s important or very important to have a compensation system aligned to their processes. One newer provider to the market, Excentive, started in 2002 in Europe and expanded globally in 2009. Its Excentive Compensation Cockpit supplies more than just a managerial view of compensation; it’s a total compensation management application that enables users to design and model compensation across an entire workforce or for the specific needs of the sales and service lines of business.
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Topics: Performance Management, Sales Performance, Human Capital Management, Sales Compensation, Sales Operations, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Excentive, Talent Management, Workforce Analytics
WorkForce Software Can Simplify Managers and Workers Lives
Posted by
Mark Smith on Sep 22, 2011 9:05:17 AM
A key component of workforce management software is to aid in scheduling and tracking time and attendance, streamlining interactions between managers and employees regarding these aspects of the job and promoting compliance with corporate and regulatory policies. WorkForce Software has been growing rapidly over the last decade while meeting these needs with an application suite that covers issues from leave management to case management. Its product helps businesses deal with overlapping regulations from federal and state governments, union contracts and corporate-level policies, and is being deployed in industries such as education, utilities, banking, the public sector, entertainment and transportation, especially in midsize organizations looking for workforce efficiency. The company is expanding its global reach through its partners and distribution channel.
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Topics: Performance Management, Social Media, Human Capital Management, Metrics, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Mercer Updates Total Compensation Management To Help Retain Talent
Posted by
Mark Smith on Sep 19, 2011 12:16:32 PM
To retain talent, organizations must ensure that their workforce’s compensation is comparable to that of their industry peers. As part of this effort, they should integrate compensation reviews with goal and performance reviews to ensure employees are paid their fair market value; otherwise the best talent will become a flight risk. Many organizations understand this; in our performance management for talent management benchmark research, two-thirds said they want to integrate compensation with the review process. But most companies have more to do; they need to establish a continuous process that compares all information on new hires, promotions and market events, at least as part of an annual performance review or preferably every quarter. They should not delay change until employee feedback or exit interviews indicate that being underpaid is a primary reason for people leaving.
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Topics: Performance Management, Social Media, Human Capital Management, Mercer, Metrics, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Taleo Innovates Talent Management with Social Media and Mobile Computing
Posted by
Mark Smith on Sep 14, 2011 9:09:09 AM
At this year’s Taleo World conference in San Francisco, more than 1,600 Taleo customers learned about the company and its suite of talent management applications. A major theme of the conference was the company’s investment in mobility and social media and the intersection of those trends with collaboration tools.
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Topics: Big Data, Performance Management, Social Media, Human Capital Management, Metrics, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Taleo, Workforce Analytics
I recently got an update on mobile applications and strategy for smartphones from ADP, the $9 billion provider of applications and services in human resources, payroll and benefits. By acquiring and partnering with organizations, ADP has become the largest provider in this segment while focusing on providing added value and new offerings to its customers. For some companies, being such a large business human capital management and talent management software could inhibit its agility, but ADP has quickly made progress in bringing its first generation of applications to the Apple iOS platform for iPhone.
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Topics: Big Data, Performance Management, Human Capital Management, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Talent Management, Workforce Analytics, Digital Technology
It is evident that business analytics is now a core business process in most organizations, but as our benchmark research on the topic shows, many have a lot of room to improve in how they use it. A dedicated provider of analytics tools, eThority continues to advance its technology to supply flexibility for the needs of a range of professionals from business management to analysts.
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Topics: Big Data, Performance Management, Social Media, Human Capital Management, Metrics, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics
I had the pleasure to drop into the 63rd annual conference of the Society for Human Resource Management (SHRM) in Las Vegas where over 18,000 human resources professionals came to learn, engage with peers and also enjoy a variety of entertainment. It was the definitely the place to be if you wanted to mix Hollywood with HR. From Sir Richard Branson in Sunday’s opener to music from Keith Urban to controversial political commentator Arianna Huffington and finally actor Michael J. Fox for the closing keynote, the HR professionals got to enjoy a range of interesting perspectives; it seemed like a good outlet for a segment of professionals who often do not get enough credit in business.
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Topics: Big Data, Performance Management, Social Media, Human Capital Management, Metrics, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics
PeopleFluent Brings New Face and Mobility to Talent Management
Posted by
Mark Smith on Jun 28, 2011 4:10:59 PM
This week the management of Peopleclick Authoria renamed the company PeopleFluent, reoriented its vision and launched a new suite of applications. This effort is intended to hone its focus on the intersecting aspects of talent management and respond to the increasing importance of mobility in this field. This move indicates the dynamic changes that are occurring as the software industry tries to meet the expectations of the next generation of workers and managers. PeopleFluent will rely on not just the rich history of Peopleclick and Authoria in the talent management market but also the recent acquisition of Aquire that brings it workforce analytics; its goal is to further expand its customer base with technology that provides the most usable applications in this market. Company rebranding efforts are always risky, but this one will be worth watching.
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Topics: Big Data, Performance Management, Social Media, Human Capital Management, Metrics, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, Talent Management, Workforce Analytics
SAP Brews New Human Capital Management for the Cloud
Posted by
Ventana Research on May 25, 2011 5:40:58 AM
At SAP’s annual SAPPHIRE NOW conference (Twitter: #SAPPHIRENOW) this month, the company introduced a new portfolio of human capital management applications that will be available on many devices and added mobility options for users, including offerings for smartphones and tablets and cloud computing. This move beyond the traditional on-premises approach of SAP’s ERP Human Capital Management product suite is a critical step forward for SAP if it is to remain relevant for HR organizations.
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Topics: Big Data, Performance Management, Sales Performance, Social Media, Supply Chain Performance, Sustainability, Human Capital Management, Metrics, Mobile Applications, Business Technology Innovation, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Workforce Performance, data mart, Talent Management, Workforce Analytics
IBM Software recently held a user group conference called Vision 2011 that focused on its Clarity Systems acquisition’s users but also covered broader finance department topics. For me, the highlight of the show was the continued evolution and enrichment of the Clarity FSR external reporting application designed to automate the close-to-report cycle. This process is commonly referred to as “the last mile of finance,” a term coined by a now-defunct company, Movaris, and adopted by Gartner. If you think about it, though, it isn’t “the last mile” for the tens of thousands of companies that don’t publish financial statements and is only one of several important finance department processes that follow the accounting close (such as internal reporting and tax statement preparation).
Finance departments have long needed to automate the assembly of periodic documents that combine words and numbers. These documents include the quarterly and annual reports public corporations are required to submit to the United States Securities and Exchange Commission (SEC), the Canadian Securities Administrators, the United Kingdom’s Financial Services Authority (FSA) and other agencies. Historically, companies have cobbled together these filings from bits of text created by a variety of people in several departments (chiefly finance and legal), using numbers that come from a range of sources. These sources include accounting data from a consolidation system, other enterprise systems, data warehouses and spreadsheets that track headcount, leased premises, stock performance, advertising expense and executive compensation, to name just five.
FSR automates the document creation process, eliminating the need to perform repetitive, mechanical functions and reducing the time needed to ensure accuracy and the time spent managing the process. Manually assembling this information into a document has always been a chore, even after word processing and spreadsheets were adapted to this purpose decades ago. These filings are legal documents that must be completely accurate and conform to mandated presentation styles. They require careful review to ensure accuracy and completeness. Complicating this effort recently are increasingly stringent deadlines, especially in the U.S. Anyone who has been a party to these efforts knows that there can be frequent changes in the numbers as they are reviewed by different parties, and those responsible need to ensure that any change to a number that occurs (such as the depreciation and amortization figure) is automatically reflected everywhere that amount is cited in the document (in this example, that would include the statement of cash flows, income statement, the text of the management discussion and analysis and the text or tables of one or more footnotes). Those managing the process spend a great deal of energy simply checking the document to ensure that the various sections include the latest wording, that the numbers are consistent in the tables and text, that amounts have been rounded properly (which can be really complicated) and that the right people have signed off on each and every part of the filing. FSR workflow-enables the process, meaning that handoffs are automated, participants get alerts if they haven’t completed their steps in timely fashion, and administrators can keep track of where everyone is in the process.
Despite the fact that technology (specifically document management systems) has been widely available to automate the close-to-file process for a couple of decades, it was not widely adopted by finance departments. Some of this reflected the cost and effort required to deploy these heavy-duty systems and some was the usual “we’ve always done it this way” resistance to change. To be fair, about 50 years ago the SEC’s 10-K (annual report) and 10-Q filings were rather sparse and there wasn’t much to check. They have only gradually become the data- and disclaimer-rich documents we know today. Companies would have kept pulling these reports together manually except that the SEC mandated tagging that they use eXtensible Business Reporting Language (XBRL). This represented a tipping point in the workload because although tagging the basic financial statements is not labor-intensive, the broader requirement for tagging footnotes is. This has been enough for many companies to adopt tools like Clarity FSR.
FSR, built on Microsoft software components, takes advantage of a wide familiarity with Excel and Word to reduce the amount of training required of end users. The time required to prepare the document is reduced, since once a company has configured its system to establish, in effect, a template, it’s relatively easy to create each quarterly or annual XBRL-tagged filing for the SEC. IBM Clarity has continued to incorporate new techniques in FSR for simplifying and further automating the creation and tagging processes.
The users conference included a presentation by Time Warner, which was an early adopter of FSR. Its reasons for using the software to do the work, rather than relying on a third party (such as a financial printer or service provider), seem sound to me. Namely, it saves time and reduces the effort required to produce an accurate and complete document. Moreover (and personally I think this is extremely important), it gives those responsible for external financial reporting, the legal department and the company as a whole greater control over the process. Corporations can have more time (even a crucial day or two) to review what is in the document and concentrate more on what the document should contain rather than defaulting to what’s practical in the time allotted. (As they like to say in auditing, the threshold of materiality rises exponentially as deadlines near.)
Although FSR was designed specifically for the SEC’s XBRL mandate, once FSR is in place, it can be used in many other ways. For example, Time Warner is using it to file statutory reports in the U.K. The number of jurisdictions that require XBRL-tagged filings is increasing worldwide, and not just for periodic corporate financials. This is especially true for financial services companies engaged in banking and insurance. Companies can and should also offer their financial press releases in a tagged format to make them easier for analysts and investors to incorporate these numbers in their models at the time earnings are announced. (This was one of the reasons why XBRL was created.)
Beyond external financial reporting, FSR can be used by finance organizations to create any periodic document (even ones simply for internal consumption) that combines words and numbers. This would be especially useful where multiple people must collaborate to produce narratives and collect data from multiple sources. It can cut the amount of time and effort required to produce them and it gives whoever is responsible a valuable administrative tool for automating workflows and monitoring the status of each component.
FSR has evolved from its original release, with ongoing improvements that have increased the efficiency of the process. I think finance departments in midsize and larger corporations, especially public companies, can benefit from utilizing a tool such as FSR. I also believe most companies that are outsourcing the tagging process and have avoided automating their document assembly are making a strategic mistake. The benefits of automation are greater and the net cost of using this sort of tool is much lower than they probably realize. I recommend that companies that are considering a tool for automating their periodic external filing include IBM Clarity FSR in their software evaluation list.
Best Regards,
Robert Kugel – SVP Research
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Topics: Big Data, Performance Management, Social Media, Sustainability, Human Capital Management, Metrics, Mobile Applications, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Workforce Performance, data mart, Talent Management, Workforce Analytics
Mercer Promotes Possibility of the New Empowered Workforce
Posted by
Ventana Research on May 21, 2011 12:18:21 AM
Less than a week after attending ADP’s industry analyst day, I flew to Washington, D.C., to attend Mercer’s analyst forum, which gave me a chance to compare another human resources juggernaut. While ADP is known primarily for payroll and business process outsourcing, Mercer is known for HR consulting and benefits outsourcing. Mercer is not as big as ADP, with $3.5 billion in annual revenue and over 27,000 customers, most of which are large multinational and midmarket companies, servicing over 4.2 million employees. But it is just as influential because of the global benchmark research and market data it provides to clients.
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Topics: Performance Management, Human Capital Management, Metrics, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), Workforce Performance, Compensation, data mart, Talent Management, Workforce Analytics, Workforce Planning
Workforce Planning Is Part of the Next Generation of Human Capital Management
Posted by
Ventana Research on May 20, 2011 11:57:49 PM
Workforce planning is a business process that done right ensures an organization of suitable access to talent to ensure future business success. At a Mercer analyst summit I attended recently, which I wrote about in “Mercer Promotes Possibility of the New Empowered Workforce,” one of the sponsor execs kept challenging the HR industry analyst community to do more research on workforce planning, since her company and its customers are spending more time and money on just that.
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Topics: Performance Management, Sales Performance, Supply Chain Performance, Human Capital Management, Metrics, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Applications, Information Management, Workforce Performance, Compensation, data mart, Talent Management, Workforce Analytics, Workforce Planning
One thing became crystal clear while I was at ADP’s industry analyst day last week: The world is more connected than ever before, and this contributes to making the world more complex than ever before.
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Topics: Big Data, Performance Management, Social Media, Human Capital Management, Metrics, Mobile Applications, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Information Management, Workforce Performance, Compensation, data mart, Talent Management, Workforce Analytics
Peopleclick Authoria Elevates Workforce Analytics by Acquiring Aquire
Posted by
Ventana Research on Apr 6, 2011 11:14:37 PM
Human resources professionals must deal with volumes of workforce data that resides in disparate software systems, including individual spreadsheets. But although the data is accessible to them, many organizations don’t have technology to aggregate, synthesize and analyze it, and so cannot easily use it to make efficient and effective decisions about talent acquisition and talent management.
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Topics: Learning, Performance, Recruiting, Operational Performance, Business Analytics, Business Mobility, Business Performance, Cloud Computing, Mobility, Workforce Performance, Compensation, Hiring, Talent Management, Workforce Analytics
New Recruiting Technology Humanizes Talent Acquisition
Posted by
Ventana Research on Apr 5, 2011 11:26:11 AM
Humanize every step of the employee experience. That was the grand theme of this year’s opening keynote just over a week ago at ERE Expo 2011 Spring by Matthew Jeffery, global director of talent brand for Electronic Arts, titled “Recruitment 3.0: Why traditional recruiters will be replaced by ‘emotional marketers.’” His speech emphasized the importance of emotionally connecting with candidates and employees alike and creating talent communities via social, mobile, cloud and collaboration technology and activities.
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Topics: Sales Performance, Learning, Performance, Recruiting, Operational Performance, Business Analytics, Business Mobility, Business Performance, Cloud Computing, Mobility, Workforce Performance, Compensation, Hiring, Talent Management, Workforce Analytics
Reimagining Talent Management and Technology in 2011
Posted by
Ventana Research on Apr 4, 2011 5:20:26 PM
When I entered the human capital management space over a decade ago, the Internet had just started to transform the way companies recruit, hire and manage their workforces. Since then the technological transformations have been astounding: Social media, mobile devices and cloud computing are just a few. And although every talent acquisition and talent management system available today is about getting users to the short list of qualified applicants faster and more accurately and managing all the employee life-cycle data faster and more accurately as well, both of these goals are impeded by disparate technology systems and workforce data. Our workforce analytics benchmark research shows that nearly two-thirds of organizations are less than satisfied with the technology they have now, while only 9 percent are very satisfied with it.
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Topics: Sales Performance, Learning, Performance, Operational Performance, Business Analytics, Business Mobility, Business Performance, Cloud Computing, Mobility, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Business Collaboration Brings Together People and Technology
Posted by
Ventana Research on Mar 17, 2011 8:05:42 PM
In today’s competitive environment, people working in collaboration can make the difference between a company’s success or failure. But hitting “reply to all” on an e-mail chain isn’t the kind of collaboration I’m talking about. Neither is managing your employee and business communications with cups connected by string and Ouija boards.
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Topics: Sales Performance, Learning, Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Collaboration, Mobility, Operational Intelligence, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Aquire Brings Fresh Face to Workforce Analytics
Posted by
Ventana Research on Mar 10, 2011 9:28:24 PM
The state of the economy has intensified scrutiny of organizations’ people assets, and so we’re seeing new dialogues about human capital management. Deriving full value from the people in a workforce requires more than just HR managing annual performance reviews or occasional scrutiny of the compensation processes for increases to merit pay or incremental incentives. Investing wisely in workforce-related processes requires assessment and optimization using analytics that can provide a lens on the past but more importantly can provide visibility into forward-looking results. This renewed focus on improving the workforce analytics fits with the findings of our recent benchmark on workforce analytics, which shows that workforce analytics are important to 89 percent of organizations. But using them efficiently and effectively is no easy task since spreadsheets are used in 62 percent of organizations.
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Topics: Sales Performance, Learning, Performance, Operational Performance, Business Analytics, Business Mobility, Business Performance, Cloud Computing, Mobility, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Human Concepts Brings Workforce Analytics and Mobility to the Cloud
Posted by
Ventana Research on Mar 3, 2011 9:27:11 PM
Recently Human Concepts sold its personal organizational structure software OrgPlus to Administaff . Since it retains other products with the OrgPlus name, this step might seem puzzling, but it makes sense in terms of the company’s developing product strategy. The sale also frees Human Concepts to focus on organizations with more than 1,000 employees, where growth is more readily available. Human Concepts is experienced in the workforce management market; its customer and partner Zentiva Group won our firm’s 2010 Leadership Award in HR and Workforce Management. Late last year Human Concepts unveiled a new workforce analytics technology tool called Workforce Monitor. It uses the organizational chart as an analytical tool for more than display or monitoring of information – it can provide workforce analytics and planning to serve the needs not only of HR but of line-of-business management and analysts. The product does not just retrofit the limited capabilities of spreadsheets and presentations widely used for analytics, planning and publishing of workforce information. This is a valuable advance; our benchmark research in workforce analytics found that spreadsheets are used universally or regularly in 96 percent of HR organizations but that 39 percent of organizations are not satisfied with their technology and information is not actionable in more than half of organizations.
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Topics: Learning, Performance, Business Performance, Cloud Computing, Mobility, Operational Intelligence, Workforce Performance, Compensation, Talent Management, Workforce Analytics
Talent Technology Makes Generating Talent Efficient and Social
Posted by
Mark Smith on Feb 22, 2011 5:17:44 PM
The talent management software market has and continues to consolidate dramatically through acquisitions. The trend is to bring together processes and applications for hiring, onboarding, performance assessment, compensation, succession planning and analytics. As the race continues to attract customers and users by presenting the most integrated suite of applications, a new market segment has evolved in the shadows and is now taking the stage in talent management. Talent Technology, a vendor in this space, calls it talent generation; its function is to help companies identify the talent they require across all sources, broadcast job openings and promote the organization as an attractive workplace for the best talent. It relies on social media and Internet sites where jobs are posted. Doing this manually for one open position is easy, but Talent Technology’s just announced Talemetry Suite offers a unified and consistent method for recruiters and hiring managers to seek talent for any opening.
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Topics: Human Capital Management, Learning, Performance, Recruiting, Operational Performance, Business Performance, Cloud Computing, Workforce Performance, Compensation, Hiring, Talent Generation, Talent Management, Workforce Analytics
The new year started off with a bang in the human capital management software market as SumTotal Systems acquired GeoLearning, a leading learning management system (LMS) software vendor.
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Topics: Learning, Performance, Operational Performance, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, SumTotal Systems, Talent Management, Workforce Analytics
At its annual user conference in Boston, Saba provided insights to industry analysts on its progress over the last year and its direction for 2011. Best known for its learning management system (LMS), collaboration and more recently its talent management applications, Saba now has more than 19 million users in 1,400 customer organizations that are mostly in the public sector, have 5,000 or more employees and are based in North America, although it operates in 28 languages in 195 countries. Now the company is refining its mission. I analyzed the first indication of this shift in focus to business social networking in 2008 (See: “Saba to Innovate Workforces with Business Social Networking”); that started a movement that Saba communicated more clearly this year in describing its focus on providing “people systems.” That term means it wants to enable businesses to have people collaborate through open dialogue and its collaboration software and human capital management applications.
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Topics: Human Capital, Human Resources Management, Learning, Mobile Applications, Performance, Business Performance, Cloud Computing, Workforce Performance, Compensation, Saba, Talent Management, Workforce Analytics
Plateau Brings Mobility to Talent Management and Simplifies Applications
Posted by
Mark Smith on Nov 28, 2010 12:01:24 PM
At its 2010 user conference in Miami, Plateau Systems reviewed for analysts its progress in the market for talent management software. Plateau has a unified platform and suite of applications that cover learning, compensation, job performance and analytics. The company’s financials have been steadily growing as more customers adopt its platform and show good year-to-year growth in its applications that are rented through software as a service (SaaS). Plateau claims that its SaaS business has customer retention of 99 percent. The conference itself grew 40 percent from the previous year, with about 500 people in attendance, and Plateau has started a European conference that provided a local event for the first time.
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Topics: Learning, Performance, Plateau, Business Performance, Cloud Computing, Workforce Performance, Compensation, Talent Management, Workforce Analytics
To utilize a workforce effectively requires information about it and the ability to analyze that in the context of the business’s needs. Yet it has long been the case that the use of analytics and business intelligence (BI) is least advanced in the human resources function. It remains so even as organizations introduce talent management applications to supplement or replace legacy human resource management systems (HRMSs). We believe that to apply analytics effectively to talent management processes in HR and also support the finance and operations management teams, organizations should examine new technology tools. I recently wrote about the challenges in workforce analytics (See: “Workforce Analytics: Do You Know How Much Your People Matter?“) and noted confusion about vendors and their offerings to meet this need.
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Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Analytics
At its annual user conference in Boston, Saba provided insights to industry analysts on its progress over the last year and its direction for 2011. Best known for its learning management system (LMS), collaboration and more recently its talent management applications, Saba now has more than 19 million users in 1,400 customer organizations that are mostly in the public sector, have 5,000 or more employees and are based in North America, although it operates in 28 languages in 195 countries. Now the company is refining its mission. I analyzed the first indication of this shift in focus to business social networking in 2008 (See: “Saba to Innovate Workforces with Business Social Networking”); that started a movement that Saba communicated more clearly this year in describing its focus on providing “people systems.” That term means it wants to enable businesses to have people collaborate through open dialogue and its collaboration software and human capital management applications.
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Topics: Human Capital, Human Resources Management, Learning, Mobile Applications, Performance, Business Performance, Cloud Computing, Workforce Performance, Compensation, Saba, Talent Management, Workforce Analytics
Plateau Brings Mobility to Talent Management and Simplifies Applications
Posted by
Mark Smith on Nov 26, 2010 5:25:48 PM
At its 2010 user conference in Miami, Plateau Systems reviewed for analysts its progress in the market for talent management software. Plateau has a unified platform and suite of applications that cover learning, compensation, job performance and analytics. The company’s financials have been steadily growing as more customers adopt its platform and show good year-to-year growth in its applications that are rented through software as a service (SaaS). Plateau claims that its SaaS business has customer retention of 99 percent. The conference itself grew 40 percent from the previous year, with about 500 people in attendance, and Plateau has started a European conference that provided a local event for the first time.
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Topics: Learning, Performance, Plateau, Business Performance, Cloud Computing, Workforce Performance, Compensation, Talent Management, Workforce Analytics
To utilize a workforce effectively requires information about it and the ability to analyze that in the context of the business’s needs. Yet it has long been the case that the use of analytics and business intelligence (BI) is least advanced in the human resources function. It remains so even as organizations introduce talent management applications to supplement or replace legacy human resource management systems (HRMSs). We believe that to apply analytics effectively to talent management processes in HR and also support the finance and operations management teams, organizations should examine new technology tools. I recently wrote about the challenges in workforce analytics (See: “Workforce Analytics: Do You Know How Much Your People Matter?“) and noted confusion about vendors and their offerings to meet this need.
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Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Analytics
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