Organizations are facing a digital transformation, as I have written, that is rapidly changing the applications and services that businesses use to operate and deliver information. This new digital generation addresses the expectations of consumers and business partners for information and service in real time. One example of it is enterprise messaging. Recently I wrote about the shift to this technology and the challenges it poses for organizations that lack sufficient skills. However, new messaging appliances and virtualized messaging can carry some of this burden. By interconnecting them, organizations can be more confident in their ability to support the range of information and applications that operate in real time, not only for people but on devices and machines.
Topics: Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Customer Performance, Enterprise messaging, Internet of Things, IoT, mid, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Operational Performance, Sales Performance, Social Media, Supply Chain Performance, Uncategorized, Big Data
Enterprise messaging is the technology backbone of communications for applications and systems within and between organizations. Both its importance and its complexity are growing as organizations increasingly have to provide real-time responses to business customers and consumers as well as their own business professionals who support them and their internal supply chains. The variety of use cases for enterprise messaging also is growing rapidly, expanding to the Internet of Things (IoT) market of sensors and devices including wearable technology; to new generations of applications and services for consumers and customers; to cloud computing and the shift to platform or infrastructure as a service (PaaS or IaaS); and to real-time big data and analytics. All of these innovations will enable these types of transformation to digital business that is impacting organizations around the world.
Topics: Business Performance, Cloud Computing, Customer Performance, Enterprise messaging, Internet of Things, IoT, mid, Governance, Risk & Compliance (GRC), Information Management, Information Optimization, Mobile Technology, Operational Intelligence, Operational Performance, Social Media, Supply Chain Performance, Uncategorized, Big Data