Contact centers are very often keen on optimizing their costs through automation. Technology vendors supplying this market have recognized this need, and in the past few years, they have been putting workflow and automation tools front and center in their offerings. This has raised some questions among practitioners about the most effective strategies for implementing automated processes.
0 Comments Click here to read/write comments
Topics: Customer Experience, Contact Center, agent management, Intelligent Self-Service
IoT Will Enhance Customer Experiences with Field Service
Posted by
Keith Dawson on Feb 2, 2023 3:00:00 AM
The Internet of Things describes machines and objects that are enhanced with sensors and communication connections, enabling them to report on their operational status, including outages, faults or threshold conditions that require attention. The technology has gradually made its way into business and consumer systems over the past decade. Today, these connected devices are playing an important role in customer experience processes such as field service.
0 Comments Click here to read/write comments
Topics: Customer Experience, Field Service, Intelligent Self-Service
Content not found
