Pitney Bowes (PB) opened its annual technology summit (Twitter: #TechSummit12) with a review of its organizational assets and its rich history of engineering hardware and systems for physical and now digital delivery of communications. The multibillion-dollar technology giant is transforming itself to address the digital needs of business for interaction with consumers. It also is working to transform how business communications and interactions work across all channels. Handling new media interactions using Facebook, Twitter, e-commerce and mobile technologies are critical to managing communications in a consistent manner and improving the customer experience.
Topics: Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer Analytics, Customer Communications, Customer & Contact Center, Financial Performance, Operational Performance, Pitney Bowes, Portrait Software, Sales Performance, Social Media, Volly
The Pitney Bowes Business Insight (PBBI) analyst summit and conference this week provided an opportunity to hear about the $5 billion technology provider’s strategy to become “the leader in customer communications.” This term makes sense when applied to a division of the company that brought the efficiency of the postal meter to mailrooms around the world. Of course a lot has changed for the company and for business since then. Today parent company Pitney Bowes envisions success in a future with limited or no print and mail business.
Topics: Business Analytics, Business Performance, Cloud Computing, Customer Analytics, Customer Communications, Customer & Contact Center, Customer Interaction Technology, Customer Service, Location Intelligence, Operational Performance, Pitney Bowes, Social Media, Unified Communications