Ventana Research is sharing insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Agent Management 2022 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the real-world criteria incorporated in a request for proposal to customer experience vendors...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce
The 2022 Ventana Research Value Index for agent management software is published, offering interesting observations about how the market is advancing to provide more sophistication to agents and the management of them. The market is now characterized by applications integrated into multifunction suites, a significant change accelerated by the pandemic in the short term and vendor consolidation over a longer period. The core applications — workforce management scheduling, call recording and...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
Account-based marketing (ABM) serves as a model for how a complex manual activity can be improved and automated. That does not mean it always goes well. ABM is a practice that many B2B marketers swear by, but it can be very difficult to get a technology-enhanced ABM program up and running.
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Topics:
Marketing,
Marketing Performance Management,
Product Information Management,
Digital Marketing,
intelligent marketing,
Digital Experience Platform,
Conversational Marketing
Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers.
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Topics:
Sales,
Office of Finance,
Continuous Planning,
embedded analytics,
Analytics,
Business Intelligence,
Business Planning,
Product Information Management,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
revenue and lease accounting,
continuous supply chain,
Subscription Management,
partner management,
digital finance,
Process Mining,
Streaming Analytics,
AI & Machine Learning,
supplier relationship management
Among the many digital economy trends written about in recent years, one of the most significant has been the adoption of a subscription business model. For organizations with a business model that also includes reselling third-party products and services, this shift to subscription services adds complications and potential challenges.
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Topics:
Customer Experience,
Product Information Management,
Price and Revenue Management,
ERP and Continuous Accounting,
Subscription Management
The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.
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Topics:
Continuous Planning,
Analytics,
Product Information Management,
Price and Revenue Management,
Digital Technology,
Operations & Supply Chain,
Enterprise Resource Planning,
Conversational Computing,
collaborative computing,
continuous supply chain,
work experience management,
AI & Machine Learning
The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.
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Topics:
Sales,
Analytics,
Product Information Management,
Digital Commerce,
AI & Machine Learning
We are happy to share some insights about Viamedici EPIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics:
Marketing,
Data Governance,
Data,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
continuous supply chain,
Office of Sales,
data operations