A recent analysis of our sales and operations planning (S&OP) dynamic insight research provides perspective on the current state of this core business process. Using concise web-based surveys, Ventana Research’s Dynamic Insights provide research participants with an immediate assessment of their company’s efforts as well as research- and experience-based advice on potential next steps to improve. For those who wish to do a quick assessment of their own company’s sales and operations planning,...
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Topics:
Continuous Planning,
Product Information Management,
Inventory Optimization,
Work and Resource Management,
Operations & Supply Chain,
Enterprise Resource Planning,
Sales and Operations Planning,
Sales Planning and Analytics
I am happy to share some insight on NewVoiceMedia drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We...
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
NewVoicemedia,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Value Index,
Workforce Optimization
I am happy to share some insight on Serenova drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We evaluated ...
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Workforce Optimization
I am happy to share some insight on Genesys drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We evaluated ...
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Workforce Optimization
I am happy to share some insight on BroadSoft drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We evaluated
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Workforce Optimization
This year, Teradata rebranded the Teradata users conference from "Partners" to "Analytics Universe", and there is a reason for it. For decades, Teradata has represented the high end of the analytic database, but new innovations and technologies are adding flexibility to Teradata's licensing as they compete. For the full breakdown of Teradata's Analytics Universe 2018, and my analysis of all the largest announcements, watch my hot take video.
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Topics:
Big Data,
Data Warehousing,
Teradata,
Analytics,
Data Governance,
Data Management,
Data Preparation,
Information Management,
Data,
Digital Technology
I am happy to share some insight on Aspect Software drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We...
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Workforce Optimization
The early days of my career were spent in HR and payroll systems inside brokerage houses and investment banks. The first CHRO I reported to thought the best way to develop a plan for automating payroll management was for me to run the function’s day-to-day operations. I had no previous experience in payroll but it was a good call, as the trenches of any operations area typically reveal a cornucopia of automation opportunities. Then again, it was a different time; back then the words strategy,...
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Topics:
Human Capital Management,
HRMS,
Workforce Management,
Digital Technology,
Work and Resource Management,
Machine Learning and Cognitive Computing,
Payroll Optimization,
Artificial intelligence,
Total Compensation Management,
RPA,
employee experience,
Chatbots,
Personalization,
Predictive HCM
I am happy to share some insight on NICE inContact drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for contact centers in the cloud. We...
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Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
Workforce Optimization
Dreamforce has become the largest enterprise software event for businesses in the United States, and it is evident why when looking at it this year. With over 170,000 business and IT professionals attending, Salesforce came to show off upcoming product announcements and innovations. This year's biggest focus was on Einstein Voice (a personalized and intelligent conversational assistant), integration with other platforms, and Salesforce Customer 360. The last of these is the start of an answer...
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Topics:
Salesforce.com,
Customer Experience,
Machine Learning,
Marketing,
Voice of the Customer,
CRM,
Dreamforce,
Sales Performance Management,
SPM,
Digital Technology,
Digital Marketing,
Robotic Process Automation,
AI,
natural language processing