Informatica has announced version 9.1 for Big Data. I wrote previously about Informatica 9.1,the latest iteration of the company’s data integration platform, following its industry analyst summit. At that event in February, the company officials alluded to future plans regarding Hadoop and other big-data sources yet to be finalized. This announcement reveals those plans. Informatica will support three types of “big data”: big transaction data from relational databases and data warehouse system,...
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Topics:
Big Data,
MapReduce,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Customer & Contact Center,
Data Integration,
Informatica,
Strata+Hadoop
I have been writing quite a lot lately about the contact center in the cloud. Now it seems that more vendors are moving in this direction. One of them, inContact has evolved from a telecommunications carrier into a software vendor and now has a suite of products for a contact center in the cloud. It includes many of the necessary communications management capabilities (such as ACD, IVR, CTI and autodial) as well as key workforce optimization applications such as interaction recording, quality...
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Topics:
Predictive Analytics,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
InContact,
Operational Performance,
Analytics,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Management
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Google,
Playbook,
RIM,
Smart Phones,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Mobility,
Operational Intelligence,
Workforce Performance,
Sybase. Mobile Industry,
Tablets,
Digital Technology
At SAP’s annual SAPPHIRE NOW conference (Twitter: #SAPPHIRENOW) this month, the company introduced a new portfolio of human capital management applications that will be available on many devices and added mobility options for users, including offerings for smartphones and tablets and cloud computing. This move beyond the traditional on-premises approach of SAP’s ERP Human Capital Management product suite is a critical step forward for SAP if it is to remain relevant for HR organizations.
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Topics:
Big Data,
Performance Management,
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Human Capital Management,
Metrics,
Mobile Applications,
Business Technology Innovation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Workforce Performance,
data mart,
Talent Management,
Workforce Analytics
At the SAPPHIRE NOW annual conference, (Twitter: #SAPPHIRENOW) the advantage of the mobile technology SAP gained through its acquisition of Sybase is becoming evident. In a blog before the conference I touched on the importance of mobility to the company’s future. From walking around, assessing keynotes and sessions and talking to companies using SAP, it seems that the big bet that SAP made on mobility is paying off.
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Topics:
Sales Performance,
SAP,
Social Media,
Supply Chain Performance,
Google,
Smart Phones,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Mobility,
Workforce Performance,
Sybase. Mobile Industry,
Tablets,
Digital Technology
It is no easy task to change the culture of a global technology company, especially one that has a very demanding customer base with high expectations for advancing its widespread product lines. This is the challenge that SAP faces as it transitions from a company of three-letter-acronym collections of applications including CRM, SCM and ERP to one that focuses on specific business processes and needs. (My colleague recently discussed the problems in forklift migrations of ERP.) This transition...
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Topics:
Sales Performance,
SAP,
Social Media,
Supply Chain Performance,
Sustainability,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
CFO,
COO
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Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Information Management,
Workforce Performance,
Compensation,
data mart,
Talent Management,
Workforce Analytics
