Account-based marketing (ABM) serves as a model for how a complex manual activity can be improved and automated. That does not mean it always goes well. ABM is a practice that many B2B marketers swear by, but it can be very difficult to get a technology-enhanced ABM program up and running.
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Topics:
Marketing,
Marketing Performance Management,
Product Information Management,
Digital Marketing,
intelligent marketing,
Digital Experience Platform,
Conversational Marketing
Collibra is a data governance software company that offers tools for metadata management and data cataloging. The software enables organizations to find data quickly, identify its source and assure its integrity. Line-of-business workers can use it to create, review and update the organization's policies on different data assets. Collibra’s software uses a microservice architecture and open application programming interfaces to connect to various data ecosystems. Its data intelligence cloud...
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Topics:
Analytics,
Business Intelligence,
Data Governance,
Data Preparation,
Information Management,
Data,
data lakes,
AI & Machine Learning
The primary effect of the pandemic on agent/workforce management beginning in 2020 was a rush to re-site and re-equip contact centers and agents. This was achieved with a surprising speed and smoothness industrywide. But once achieved on a “temporary” or “emergency” basis, it became clear that this shift was going to be semi-permanent. Even if the majority of the agent population moves back into standard centers, there is now a consensus that some portion of the workforce will work from home....
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
agent management
Sisu Data is an analytics platform for structured data that uses machine learning and statistical analysis to automatically monitor changes in data sets and surface explanations. It can prioritize facts based on their impact and provide a detailed, interpretable context to refine and support conclusions. The product features fact boards, annotations and the ability to share facts and analysis across teams. Data teams and analysts start by creating common definitions of key performance...
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Topics:
business intelligence,
embedded analytics,
Analytics,
Collaboration,
Data,
AI & Machine Learning
Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers.
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Topics:
Sales,
Office of Finance,
Continuous Planning,
embedded analytics,
Analytics,
Business Intelligence,
Business Planning,
Product Information Management,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
revenue and lease accounting,
continuous supply chain,
Subscription Management,
partner management,
digital finance,
Process Mining,
Streaming Analytics,
AI & Machine Learning,
supplier relationship management
A looming challenge for companies in the developed world is price inflation, an issue periodically fretted over – but not experienced at a macroeconomic level in most developed economies – over the past four decades. Price inflation has been a frequent bugaboo that never emerged because of persistent disinflationary forces in the world economy over the past forty years. It remains to be seen to what extent recent price rises are persistent or transitory but “what if?” was the most important...
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Topics:
Office of Finance,
Business Intelligence,
Business Planning,
Financial Performance Management,
ERP and Continuous Accounting
Customer support operations increasingly rely on automation and complex workflow processes to reduce costs and improve experiences. Automation also allows organizations to make their service processes richer, incorporating information and staff from back offices, for example, or embedding conversational tools into contact center processes.
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Topics:
Customer Experience,
embedded analytics,
Analytics,
Contact Center,
natural language processing,
agent management,
Customer Experience Management,
Field Service,
Process Mining,
Streaming Analytics,
AI & Machine Learning,
customer service and support
Rapidminer is a visual enterprise data science platform that includes data extraction, data mining, deep learning, artificial intelligence and machine learning (AI/ML) and predictive analytics. It can support AI/ML processes with data preparation, model validation, results visualization and model optimization. Rapidminer Studio is its visual workflow designer for the creation of predictive models. It offers more than 1,500 algorithms and functions in their library, along with templates, for...
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Topics:
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Data Preparation,
Data,
data lakes,
AI & Machine Learning
It’s no secret that many large organizations operate in a somewhat insular and siloed manner. This dynamic applies to corporate functions where value-creation from taking advantage of operational synergies could otherwise be quite significant. Historically, human resources and finance departments, for example, were among the operating areas known to closely collaborate only when absolutely necessary. Actually, the 1992 book, "Men are from Mars, Women are from Venus," comes to mind when I...
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Topics:
Human Capital Management,
Talent Management,
Workforce Management,
Total Compensation Management
Among the many digital economy trends written about in recent years, one of the most significant has been the adoption of a subscription business model. For organizations with a business model that also includes reselling third-party products and services, this shift to subscription services adds complications and potential challenges.
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Topics:
Customer Experience,
Product Information Management,
Price and Revenue Management,
ERP and Continuous Accounting,
Subscription Management