I’ve written quite a bit about integrated business planning (IBP), which is the process of connecting aspects of the planning function across an organization to improve its internal alignment and financial performance. IBP begins with operational – rather than financial – planning (that is, budgeting) because it’s about running the business and figuring out how to make the financial aspects work to support the business plan. IBP is especially important for corporations in which projects can...
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Topics:
Performance Management,
Project Portfolio Management,
IT Performance,
Operational Performance,
CIO,
Financial Performance,
Business Planning,
CFO,
Initiatives Management,
Initiatives Planning,
Operational Planning
Aurix is not a widely recognized vendor in the speech analytics market even though its technology powers products provided by companies such as CallCopy, KnoahSoft, NewVoiceMedia and OnviSource. In fact its strategy is to provide the engine that these and other partners use in market-facing speech analytics solutions. Its main product, Aurix speech search SDK, is a search engine that searches through call recordings to find specified words, terms and phrases. It uses advanced phonetic search...
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Topics:
Customer Experience,
Speech Analytics,
Voice of the Customer,
Customer Relationship Management,
Customer Service,
Uncategorized,
Call Center,
Contact Center Analytics,
Voice Analytics
Tableau Software officially released Version 6 of its product this week. Tableau approaches business intelligence from the end user’s perspective, focusing primarily on delivering tools that allow people to easily interact with data and visualize it. With this release, Tableau has advanced its in-memory processing capabilities significantly. Fundamentally Tableau 6 shifts from the intelligent caching scheme used in prior versions to a columnar, in-memory data architecture in order to increase...
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Topics:
Data Visualization,
Enterprise Data Strategy,
Tableau,
Analytics,
Business Analytics,
Business Intelligence,
CIO,
In-Memory Computing
Interest in and development of in-memory technologies have increased over the last few years, driven in part by widespread availability of affordable 64-bit hardware and operating systems and the performance advantages in-memory operations provide over disk-based operations. Some software vendors, such as SAP with its High-Performance Analytic Appliance (HANA) project has been advancing with momentum, have even suggested that we can put our entire analytic systems in memory.
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Topics:
Database,
Enterprise Data Strategy,
IT Performance,
Analytics,
Business Analytics,
Business Intelligence,
CIO,
Complex Event Processing,
In-Memory Computing,
Information Management,
Information Technology
Mobile computing isn’t new anymore. The capabilities of smartphones, among other things, enable businesses to run applications across an enterprise and workers to collaborate across business and social networks. In this endeavor Microsoft was early to market with its Windows CE devices that provided e-mail and Web browsing to phones. For the first years it was a low-level battle among Microsoft, RIM Blackberry and Palm as well as Nokia devices that were used mostly in Europe. In the last few...
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Topics:
Microsoft,
Mobile,
Mobile Applications,
Mobile Technology,
IT Performance,
Operational Performance,
Business Performance,
Business Technology,
CIO,
Mobility,
Digital Technology
At its annual user conference in Boston, Saba provided insights to industry analysts on its progress over the last year and its direction for 2011. Best known for its learning management system (LMS), collaboration and more recently its talent management applications, Saba now has more than 19 million users in 1,400 customer organizations that are mostly in the public sector, have 5,000 or more employees and are based in North America, although it operates in 28 languages in 195 countries. Now...
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Topics:
Human Capital,
Human Resources Management,
Learning,
Mobile Applications,
Performance,
Business Performance,
Cloud Computing,
Workforce Performance,
Compensation,
Saba,
Talent Management,
Workforce Analytics
Actuate held its annual customer day in San Francisco amid the happy chaos of the World Series champion Giants’ ticker-tape celebration, and on that day the company’s ticker symbol changed from ACTU to BIRT (a shift, incidentally, botched by NASDAQ). There was a great deal of focus on its ActuateOne platform (which my colleague reviewed here) and the advancements in using open source software like BIRT with now over ten million downloads, but the aspect I want to highlight is the BIRT...
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Topics:
Microsoft,
Open Source Software,
Analytics,
Business Analytics,
Business Intelligence,
CIO,
Information Management,
Microsoft Excel,
Spreadsheets
In the weeks leading up to and as part of its Information On Demand Conference that my colleague assessed, IBM introduced version 8.5 of InfoSphere Information Server and several related product updates. As my colleague suggested earlier, IBM has an ambitious agenda to provide comprehensive information management capabilities through a combination of product development and acquisitions. The breadth of this portfolio is impressive, and InfoSphere Information Server 8.5 makes significant strides...
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Topics:
Enterprise Data Strategy,
IT Performance,
Business Analytics,
Business Intelligence,
CIO,
Data Integration,
IBM,
Information Management,
Information Technology
The battle for business analytics rages on. IBM, Oracle, SAP and SAS as billion dollar and larger companies each combine analytic computation and processing in the underlying data but Teradata remains a key player. For its part Teradata used its annual Partners conference to tout the next generation of analytics in its product portfolio and brought along customers to testify to their success in using its technology.
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Topics:
Enterprise Data Strategy,
Teradata,
IT Performance,
Business Analytics,
Business Intelligence,
CIO,
Information Management,
Information Technology
At its 2010 user conference in Miami, Plateau Systems reviewed for analysts its progress in the market for talent management software. Plateau has a unified platform and suite of applications that cover learning, compensation, job performance and analytics. The company’s financials have been steadily growing as more customers adopt its platform and show good year-to-year growth in its applications that are rented through software as a service (SaaS). Plateau claims that its SaaS business has...
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Topics:
Learning,
Performance,
Plateau,
Business Performance,
Cloud Computing,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics