Ventana Research recently completed its 2010 Financial Performance Management Value Index of the major financial performance management suites. Financial performance management (FPM) is the process of addressing the often overlapping issues around people, process, information and information technology that affect how well finance organizations operate and support the activities of the rest of the organization. FPM deals with the full cycle of finance department activities including planning,...
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Topics:
SAP,
ERP,
Financial Applications,
Financial Performance,
CFO,
finance,
Financial Performance Management
Most people involved with contact centers know of NICE Systems and its SmartCenter suite of workforce optimization products that support key contact center management capabilities such as call recording, quality monitoring, workforce management, customer feedback management and a variety of performance management and analytics tools. NICE recently received the top ranked Hot Vendor rating in the Ventana Research 2010 Value Index for Agent Performance Management.
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Topics:
Customer Experience,
NICE Systems,
Customer Relationship Management,
Operational Performance,
Customer Service,
Call Center,
Contact Center,
CRM
The US Securities and Exchange Commission’s (SEC) “Interactive Data” initiative continues to progress forward. Thus far, some 1,500 corporations have filed their financial information using XBRL tags to facilitate review and analysis, of which almost 400 have had done detailed tagging of their footnotes. By June 2011 all public companies will have to provide an XBRL-tagged, interactive version of their financial statements. As I’ve noted in the past, I think companies should find ways to...
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Topics:
Office of Finance,
XBRL,
IT Performance,
Business Performance,
Business Technology,
Financial Performance,
CFO,
Corporate Finance,
Financial Performance Management
At its annual user conference in Las Vegas, Kronos unveiled the next stage of its approach to workforce management to its customers and partners, showing an aggressively confident posture after completing its fiscal year 2010 with revenue increased 9 percent to $741 million. Kronos is the largest provider of workforce management systems for time and attendance, scheduling, absence tracking, hiring and workforce analytics. Kronos offers the software in several delivery options: through...
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Topics:
Human Capital,
Human Resources Management,
Kronos,
Mobile Applications,
Operational Performance,
Business Performance,
Cloud Computing,
Workforce Performance,
Compensation,
Talent Management,
Workforce Management
Among the important findings of our latest benchmark research on contact center analytics were these two: 88 percent of companies said they can use analytics to improve the performance of the contact center (41% said they could make significant improvement), and the main issue holding them back from doing that is an excessive reliance on spreadsheets (90% indicated they use spreadsheets on a regular or universal basis).
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Topics:
Customer Experience,
Customer Relationship Management,
Enkata,
Operational Performance,
Cloud Computing,
Customer Service,
Call Center,
Contact Center Analytics,
CRM
Ventana Research has just announced its Value Index for Financial Performance Management (FPM) for 2010. Our value indexes are user-focused assessments of how well software vendors and packages enable companies to improve their execution of core processes. This one is designed to help businesses, especially the finance organization, evaluate the FPM software suites offered by major vendors in the context of their specific needs. Ventana Research defines financial performance management as the...
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Topics:
ERP,
Office of Finance,
Financial Applications,
Business Performance,
Business Technology,
Financial Performance,
Business Planning,
CFO,
finance,
Corporate Finance,
Financial Performance Management