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Topics:
Sales,
Sales Performance,
Forecast,
Sales Commission,
Sales Compensation,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Cloud Computing,
Financial Performance,
Insights,
Quotas,
Xactly
The keynote theme at this year’s Sapphire conference in Orlando was Simple. Top executives from SAP, a software company associated with complexity, stated and restated that its future direction is to simplify all aspects of its products and the ways customers interact with them and the company itself. SAP’s longstanding and commendable aspiration to thoroughness in its software will be giving way to an emphasis on elegance in its engineering. This objective is more than admirable – SAP’s future...
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Topics:
Microsoft,
Mobile,
SaaS,
Sales,
Salesforce.com,
Supply Chain Performance,
ERP,
HCM,
Human Capital,
Office of Finance,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
Kenandy,
PSA,
Sage Software,
Unit4,
Operational Performance,
Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
CFO,
FinancialForce,
HR,
Infor,
Workday,
HANA,
Plex,
Professional Services Automation
Our recently released benchmark research on optimizing payroll management assesses how organizations use payroll information, processes and technology. It finds that most of them still need to improve. Our analysis compared the forces motivating investment in payroll management systems to broader strategic drivers for human capital management (HCM) that I previously outlined and found substantial agreement. Three of the five leading factors – demand for higher employee productivity (48%),...
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Topics:
Big Data,
HCM,
Office of Finance,
Employee Productivity,
Financial Performance,
Workforce Performance,
HR,
Talent Management,
Workforce Management,
benchmark,
Pay for Performance,
Payroll Management
NICE Systems is best known for its suite of workforce optimization products [http://www.nice.com/workforce-optimization-lobby] that I recently assessed. However, after attending its user event last year, I wrote in 2013 that it was extending its portfolio and changing its focus to concentrate on packaged solutions that address specific business needs. Over the years the company’s portfolio has evolved through a combination of in-house development, acquisitions and partnerships. This approach...
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Topics:
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Voice of the Customer,
Operational Performance,
Analytics,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics,
Workforce Force Optimization
Analytics has long been a core discipline of Finance, applied to analysis of balance sheets, income statements and cash-flow statements. However, as I’ve noted, most finance departments have not kept up with recent advances. Our recent research in finance analytics shows that few organizations are realizing the potential of more advanced analytic methods and tools such as predictive analytics and driver-based modeling. One reason for this sluggishness is that they have not looked past...
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Topics:
ERP,
FP&A,
Office of Finance,
Controller,
Finance Analytics,
Business Analytics,
Business Performance,
Financial Performance,
CFO,
Financial Management
At the Informatica World 2014 conference, the company known for its data integration software unveiled the Intelligent Data Platform. In the last three years Informatica has expanded beyond data integration and now has a broad software portfolio that facilitates information management within the enterprise and through cloud computing. The Intelligent Data Platform forms a framework for its portfolio. This expression of broad potential is important for Informatica, which has been slow to...
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Topics:
Big Data,
Master Data Management,
Sales Performance,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Data Integration,
Data Management,
Financial Performance,
Informatica,
Information Applications,
Information Management,
Workforce Performance,
Information Optimization,
Product Information Management,
application
Tibco’s recent acquisition of Jaspersoft helps the company fill out its portfolio of business intelligence (BI) and reporting software in an increasingly competitive marketplace. Tibco already offered a range of products in BI and analytics including Tibco Spotfire, an established product for visual data discovery. Jaspersoft and its open source Java reporting tool JasperReports have been around since 2001, and the company says it has 16 million product downloads worldwide, 140,000 production...
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Topics:
Data Visualization,
Spotfire,
embedded analytics,
Jaspersoft,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Operational Intelligence,
Tibco
Epicor used its recent user group conference to explain its strategic direction and product roadmap. The company is the result of multiple mergers of business software corporations over the past 15 years; its target customers are midsize companies and midsize divisions of larger organizations. Its most significant products are Epicor (ERP software aimed mainly at manufacturing and distribution companies) and Activant Solutions (software for small and midsize retailers, including a point-of-sale...
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Topics:
Microsoft,
Mobile,
SaaS,
Sales,
Supply Chain Performance,
Customer Experience,
ERP,
HCM,
Human Capital,
Office of Finance,
communications,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
Epicor,
Sage Software,
UI,
Unit4,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
FinancialForce,
HR,
Infor,
Workday,
Social,
Financial Performance Management,
FPM,
Plex
Alteryx has released version 9.0 of Alteryx Analytics that provides a range of data to predictive analytics in advance of its annual user conference called Inspire 2014. I have covered the company for several years as it has emerged as a key player in providing a range of business analytics from predictive to big data analytics. The importance of this category of analytics is revealed by our latest benchmark research on big data analytics, which finds that predictive analytics is the most...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
alteryx,
data blending,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Information Management,
Location Intelligence,
Operational Intelligence
InContact has cloud-based products that cover multichannel communications infrastructure (sometimes referred to as a “contact center in the cloud”) and workforce optimization. The channel management products were developed by inContact and through a partnership with Verint. InContact has been working to make Verint’s workforce optimization products available in the cloud while integrating the two sets of products. I met Kristyn Emenecker, inContact’s VP of workforce optimization, at the recent...
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Topics:
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics,
Workforce Force Optimization