SAP has reached a critical milestone in launching version 4 of its business intelligence (BI) and enterprise information management (EIM) product suite from its SAP BusinessObjects portfolio. These offerings, currently in final beta testing, will be released as a collection of software products by midyear.
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Topics:
Sales Performance,
SAP,
Social Media,
IT Performance,
Operational Performance,
Analytics,
Business Intelligence,
Business Performance,
Business Technology,
CIO,
Collaboration,
Enterprise Software,
Financial Performance,
Information Management,
Information Technology,
Mobility,
Operational Intelligence,
Workforce Performance
The talent management software market has and continues to consolidate dramatically through acquisitions. The trend is to bring together processes and applications for hiring, onboarding, performance assessment, compensation, succession planning and analytics. As the race continues to attract customers and users by presenting the most integrated suite of applications, a new market segment has evolved in the shadows and is now taking the stage in talent management. Talent Technology, a vendor in...
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Topics:
Human Capital Management,
Learning,
Performance,
Recruiting,
Operational Performance,
Business Performance,
Cloud Computing,
Workforce Performance,
Compensation,
Hiring,
Talent Generation,
Talent Management,
Workforce Analytics
To manage taxes more intelligently tax departments need to focus more on execution than compliance. I’ll confess that this observation is based on informal rather than rigorous research, so I’ll leave it up to individuals that work in these departments and in the finance function generally to consider whether this applies to their company.
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Topics:
Tax,
Business Performance,
CFO,
Corporate Finance,
Financial Performance Management
The technology analyst industry has ended its barrage of exuberant predictions for the new year. After digesting all of these commentaries (some were a challenge, I admit), we need to stop our predicting and instead start a discussion about what all of us ought to be doing. From my perspective, that should be an annual statement of direction, what we here call the research agenda. I have decided it is time to remind all of us what this important activity is and why it is really important to see...
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Topics:
Sales Performance,
Supply Chain Performance,
Market Research,
IT Performance,
IT Research,
Operational Performance,
Analytics,
Business Intelligence,
Business Performance,
Business Technology,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Industry Analyst
The new year has brought a revolution in business technologies that allows enterprises to roll out new applications, processes and services in record time. What used to take a business six months to a year to develop and deploy – and not too long ago that was considered fast! – can now be done in a week or two, making enterprise application and business intelligence deployments of the recent past seem more like ancient history.
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Market Research,
IT Performance,
IT Research,
Operational Performance,
Analytics,
Business Intelligence,
Business Technology,
Customer & Contact Center,
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Operational Intelligence,
Industry Analyst
Recently I wrote that Genesys is transforming itself from a near-pure-play CTI/call routing vendor into an agent performance and customer experience management vendor. If you look at its parent company, Alcatel-Lucent, you can begin to understand why. Alcatel-Lucent has three basic businesses – voice networks, data networks and Genesys. Its 2010 results show that voice represents 48 percent of the business, data 21 percent and Genesys 31 percent; growth came from its data networks and Genesys...
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Topics:
Customer Experience,
Lucent,
Operational Performance,
Cloud Computing,
Call Center,
Contact Center,
Contact Center Analytics,
CRM
NICE Systems has announced its financial results for 2010, and they make impressive reading in what many consider a difficult market, for contact center systems. I’m not prone to quoting financial figures, but with revenues up to US$695 million (from US$589 million) and non-GAAP profit and margin up to US$451.9 million and 65%, respectively (from US$371.1 million and 63.1%), it certainly seems NICE’s customers are in safe hands. The company also is generating lots of cash, so potential...
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Topics:
Customer Experience,
NICE Systems,
Operational Performance,
Cloud Computing,
Customer & Contact Center,
Call Center,
Contact Center,
Contact Center Analytics,
CRM
Kognitio announced the addition of MultiDimensional eXpressions (MDX) capabilities for its WX2 product line. John Thompson, CEO of U.S. operations, and Sean Jackson, VP of marketing, shared some of the details with me recently. I find the marriage of MDX and large-scale data both technically challenging and potentially valuable to the market.
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Topics:
Data Warehousing,
MDX,
RDBMS,
IT Performance,
Business Intelligence,
Data Management,
Information Management,
Kognitio,
MPP
My latest research into contact center analytics shows how important it has become for companies to improve the way they monitor and assess the performance of their centers. In fact 41% said they could significantly improve the performance of their centers by using analytics, and 47% think they could improve somewhat. Their main requirements are to have more real-time operational analysis and metrics – that is, better insights into what is going on in their centers at the moment people need to...
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Topics:
Customer Experience,
Jacada,
Operational Performance,
Cloud Computing,
Call Center,
Contact Center,
Contact Center Analytics,
CRM
People who perform the financial planning and analysis (FP&A) function in the finance organization put together and update the budgets and forecasts. In many companies, the “A” portion of this activity gets short shrift. That’s because the mechanical process of pulling together and collating the data takes up so much time that very little remains for analysis. The result is that planning and budgeting is a less useful business tool than it could be. Improving FP&A can give executives and...
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Topics:
FP&A,
Finance Analytics,
Financial Applications,
Business Performance,
Financial Performance,
CFO,
finance,
Integrated Business Planning