I recently got an update from Workday that focused mostly on its Financials software. This part of the company’s business management suite has received less development attention than the HR aspects since the company’s founding in 2005. The bulk of Workday’s development investment has aimed at making its human capital management applications an industry leader and adding related capabilities such as payroll. It’s hard to argue against this strategy, if only because Workday is the spiritual...
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Topics:
ERP,
Office of Finance,
expense management,
financial,
PSA,
Operational Performance,
Analytics,
Business Analytics,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Oracle,
Workforce Performance,
Infor,
Tidemark,
Workday,
Professional Services,
Project Management
The products of Enkata have generally been designed for what Ventana Research terms performance management for customer service and call centers, including applications connected to agent performance management (quality monitoring, coaching, training and related analytics) and operational performance analytics based on transactional, structured data. Recently Enkata has taken a new direction with its branding (“changing the customer experience”) and has been filling out its portfolio of...
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Topics:
Predictive Analytics,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Callminer,
Enkata,
Operational Performance,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics,
Workforce Management,
OpenSpan
Business analytics and big data are common topics of conversation in the business and information technology markets, but these technologies are only building blocks to help businesses manage performance. Entering the conversation is Actuate, which for years has had a performance management division that provides software for managing progress toward objectives through a variety of analytic and action-focused techniques. The company has announced release of a promising new generation of its...
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Topics:
Big Data,
Mobile,
Predictive Analytics,
Sales Performance,
Supply Chain Performance,
Performance Analytics,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance
Revolution Analytics recently announced the winners of its “Applications of R in Business” contest. Revolution Analytics has built a business around supporting R, an open source statistical software package, and extending it with features it licenses to customers. I served as a judge in the contest. Since I was in the midst of analyzing the data for our predictive analytics benchmark research, I was interested to see how the contestants applied predictive analytics techniques to specific...
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Topics:
Predictive Analytics,
Sales Performance,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Workforce Performance
When it comes to technology, debates about whether a particular name suits its category are rampant. Here is a link to one such argument about the term “big data” from Curt Monash, an analyst whom I respect a great deal. This debate rages in the Twittersphere also, as in this comment from Neil Raden, another analyst I respect, suggesting that “big data is a marketing term … imprecise by design.” Another term I’ve encountered resistance to recently is “predictive analytics.” See: (“Revolution...
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Topics:
Predictive Analytics,
Sales Performance,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance
The stakes have never been higher for suppliers of interactive business intelligence. Our benchmark research on business analytics finds that businesses overwhelmingly (89% of participants) want simpler analytics and metrics, and usability (57%) and functionality (47%) are the two most important evaluation criteria according to our Value Index vendor and product assessment methodology. In addition our business analytics research, 38 percent said that accessing analytics and metrics via mobile...
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Topics:
Big Data,
Mobile,
Sales Performance,
Social Media,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Mobility,
Oracle
MicroStrategy, one of the largest independent vendors of business intelligence (BI) software, recently held its annual user conference, which I attended with some of my colleagues and more than 2,000 other attendees. At this year’s event, the company emphasized four key themes: mobility, cloud computing, big data and social media. In this post, I’ll assess what MicroStrategy is doing in each of the first three areas. My colleague, Mark Smith, covered MicroStrategy’s social intelligence efforts...
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Topics:
Big Data,
MicroStrategy,
Mobile,
Predictive Analytics,
Sales Performance,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Cloud Computing,
Customer & Contact Center,
Workforce Performance,
Strata+Hadoop
Ventana Research believes that to provide excellent customer experiences it is necessary to understand what customers want and their likely behaviors, and one direct way to achieve this is by collecting and analyzing customer feedback. The challenge for organizations in this regard is that most customers are reluctant to complete surveys unless they are provided at an appropriate time, in an easy-to-use format and through the channel of their choice. Confirmit’s Horizons products support...
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Topics:
Predictive Analytics,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Management,
Confirmit
I attended the annual MicroStrategy World in Miami to check on the progress this company known for business intelligence (BI) software has made in expanding into a mobile platform and tools company that also announced a new version of its products. While MicroStrategy’s efforts in mobile BI and cloud computing are ahead of its competitors in the BI industry, they’re not its only expansion points for enterprise software.
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Topics:
Big Data,
Sales Performance,
Social Media,
Customer Analytics,
Market Research,
Social Media Intelligence,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Business Technology,
Cloud Computing,
Customer & Contact Center,
Mobility,
CMO
We recently published the results of our benchmark research on Big Data to complement the previously published benchmark research on Hadoop and Information Management. Ventana Research undertook this research to acquire real-world information about levels of maturity, trends and best practices in organizations’ use of large-scale data management systems now commonly called Big Data. The results are illuminating.
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
In-memory,
Workforce Performance