When the Salesforce.com marketing machine rolls into town, you have to sit up and listen, and that’s what 14,000 attendees did at the latest Cloudforce event in London. The company took over a vast portion of the ExCel London Exhibition Centre to accommodate the keynote speech, lots of side events and meeting rooms and an expo floor where attendees could see demonstrations of every product and service, including many from partners showing what they have to offer.
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Topics:
Sales Performance,
Salesforce.com,
Customer Analytics,
Customer Experience,
Social CRM,
Speech Analytics,
Voice of the Customer,
LiveOps,
NewVoicemedia,
Operational Performance,
Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Information Applications,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics,
Vocalcom
SAP is planning to acquire e-commerce company Ariba in a transaction worth about US$4.3 billion expected to close in the third quarter of this year. Ariba provides cloud-based collaborative business commerce through a Web-based trading community that enables companies to find, connect and collaborate with a global network of partners. Its Commerce Cloud is a platform that businesses can use to buy and sell goods. Currently, Ariba counts more than 700,000 companies worldwide attached to this...
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Topics:
Big Data,
SAP,
ERP,
EDI,
end-to-end,
Analytics,
Cloud Computing,
Uncategorized,
CRM,
SCM
Predictive analytics has the potential to help businesses increase the impacts of their actions by creating indicators that represent future outcomes based on existing behavior. This process becomes more complicated when they have to apply predictive analytics to what we call big data environments. As yet only 13 percent of organizations are using predictive analytics according to our business analytics benchmark research, although 37 percent indicated that predictive capabilities are very...
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Topics:
Big Data,
Predictive Analytics,
Opera Solutions,
IT Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Information Applications,
Information Management,
Information Technology,
Operational Intelligence
Recently my colleague Mark Smith wrote about Splunk and its latest technology supporting analytics for IT on machine data and providing operational intelligence. I wasn’t familiar with the company, which has focused on IT users and improving the performance of a company’s networks and IT systems. From a customer management perspective, these are of little interest unless they impact the customer experience; for example, if the website is down or the online banking system is unavailable. But in...
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Topics:
Sales Performance,
Customer Experience,
Social CRM,
Splunk,
IT Performance,
Operational Performance,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Information Applications,
Information Management,
Workforce Performance,
Call Center,
Contact Center,
CRM
I recently attended Vision 2012, IBM’s conference for users of its financial governance, risk management and performance optimization software. I reviewed the finance portion of the program in a previous blog. I’ve been commenting on governance, risk and compliance (GRC) for several years, often with the caveat that GRC is a catch-all term invented by industry analysts initially to cover a broad set of individual software applications. Each of these was designed to address specific requirements...
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Topics:
Governance,
GRC,
Office of Finance,
OpenPages,
Operational Performance,
Analytics,
Business Collaboration,
Business Performance,
Financial Performance,
IBM,
compliance,
controls,
IT controls
It has been a busy time for Genesys, a company best known for computer/telephony integration (CTI) and routing software for contact centers. In February it split from Alcatel-Lucent and announced that with financial backing from two investment funds it was going forward as a stand-alone company. Over the last few years Genesys has diversified its portfolio to include workforce optimization, agent desktop, intelligent customer front door (ICFD) and analytics. Amid the current economic...
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Topics:
Sales Performance,
Customer Experience,
Social CRM,
Genesys,
Operational Performance,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Information Applications,
Workforce Performance,
Call Center,
Contact Center,
CRM
I recently attended Vision 2012, IBM’s conference for users of its financial governance, risk management and performance optimization software. From my perspective, two points are particularly worth noting with respect to the finance portion of the program. First, IBM has assembled a financial performance management suite capable of supporting core finance processes as well as more innovative ones. It continues to build out the scope of this suite’s capabilities to enhance ease of use, deepen...
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Topics:
Performance Management,
close,
closing,
IFRS,
Analytics,
IBM,
Uncategorized,
GAAP
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Topics:
Sales Performance,
SAP,
Human Capital Management,
Mobile Technology,
Business Analytics,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Information Technology
Informatica has announced a major release, version 9.5, of its software platform, which will be generally available in June. The company’s data integration technologies will support the new generation of computing that includes big data, cloud computing, mobile and social media. These computing environments, which our firm has defined as key business technology drivers for this decade, have a compelling impact on the data that enterprises create and use. Being smart about integrating and...
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Topics:
Big Data,
Supply Chain Performance,
Mobile Technology,
IT Performance,
Business Analytics,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Informatica,
Information Applications,
Information Management,
Information Technology,
Strata+Hadoop