For several years the U.S. Securities and Exchange Commission (SEC) has mandated that filers apply eXtensible Business Reporting Language (XBRL) tags to their financial statements. XBRL was developed to make it easier for investors to use a company’s financial information. Now XBRL US has kicked off its second annual XBRL Challenge, a contest designed to encourage development of open source analytical tools that can use XBRL-formatted corporate financial data from the SEC’s EDGAR database....
Read More
Topics:
Office of Finance,
Reporting,
closing,
XBRL,
Analytics,
Business Analytics,
Business Performance,
Financial Performance,
Information Management,
finance,
Financial Performance Management,
SEC
Calabrio offers a suite of workforce optimization (WFO) products used in call centers that includes call recording, quality recording, workforce management and performance management, and it also offers a purpose-built speech analytics product. From a briefing and demonstration, I confirmed that the core WFO products support the capabilities that our research shows companies expect of these products. Ventana Research defines agent performance management (APM) as WFO plus capture of all forms of...
Read More
Topics:
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Calabrio,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
Workforce Force Optimization
Karmasphere has an interesting story to tell. Much like Datameer, which I recently blogged about, Karmasphere sits on top of the Hadoop distributed platform where companies such as Cloudera, Hortonworks and MapR compete. Karmasphere provides a collaborative environment and an analytical workbench that help companies write applications and workflows that run on top of Hadoop. The company’s business model looks to leverage legacy skill sets, such as SQL, which are already resident in most...
Read More
Topics:
Big Data,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Collaboration,
Customer & Contact Center,
Information Applications,
Information Management,
Karmasphere,
Strata+Hadoop
Read More
Topics:
Master Data Management,
Sales,
Sales Performance,
SAP,
Supply Chain Performance,
Enterworks,
Hybris,
Stibo Systems,
Webon,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Data Governance,
Financial Performance,
Governance, Risk & Compliance (GRC),
IBM,
Information Management,
Location Intelligence,
Oracle,
Heiler,
Product Information Management,
Riversand
Since it was founded in 1999, salesforce.com has been driving other vendors and end-user organizations to rethink how they supply and purchase software. The company has grown from being a supplier of CRM in the cloud to a vendor with diverse offerings that include a development platform, an app exchange, platforms that support marketing, sales and customer service, knowledge management, desktop technology, collaboration, website development, social media support and analytics. Along the way it...
Read More
Topics:
Salesforce.com,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Social CRM,
Speech Analytics,
Voice of the Customer,
LiveOps,
NewVoicemedia,
Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Cisco,
Contact Center,
Contact Center Analytics,
CRM,
Interactive Intelligence,
Text Analytics,
Vocalcom
A look at Enghouse Interactive’s Products page shows it is not the easiest of companies to understand. Listed are six products – companies actually – that make up the parent: Arc Solutions, CosmoCom, Datapulse, Synellect, TelRex and Trio. As yet this list doesn’t include the latest acquisition, Zeacom. All the businesses in some way connect to multichannel communications and the contact center, with products that range, respectively, from communication management systems for Cisco, a...
Read More
Topics:
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Enghouse interactive,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Force Optimization
MicroStrategy, announced version 9.3. The announcement came out of Amsterdam this month just in front of MicroStrategy World, the company’s annual conference for the European market. Release 9.3 delivers significant updates in four main areas: big data, advanced analytics, automated administration and visual data discovery.
Read More
Topics:
Big Data,
MicroStrategy,
Mobile,
Predictive Analytics,
Sales Performance,
IT Performance,
Operational Performance,
Visual Insight,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Applications,
Operational Intelligence,
Workforce Performance,
Digital Technology
Our research agenda for 2012 in human capital management outlined the importance of workforce management for all organizations. One provider, WorkForce Software, provides systems that support scheduling, time and attendance, leave and absence and fatigue management. As I noted in my last analysis on WorkForce Software, the company’s focus on the fatigue aspect of workforce management, especially in white-collar environments such as transportation, utilities and healthcare, has provided them...
Read More
Topics:
Big Data,
Sales Performance,
SAP,
Social Media,
Supply Chain Performance,
Sustainability,
Human Capital Management,
SuccessFactors,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
HTML5,
Time & Attendance,
Workforce Management
VPI, a well established vendor in the workforce optimization (WFO) space, was recently rated as a Hot vendor in the Ventana Research Agent Performance Management 2012 Value Index, which extends the traditional definition of WFO to include multichannel interaction capture, agent-related analytics, and agent compensation management. VPI’s Hot rating is a tribute to the functionality and architecture of its suite, even though it doesn’t include a WFM product (instead, workforce management is...
Read More
Topics:
Customer Analytics,
Customer Experience,
Speech Analytics,
Voice of the Customer,
VPI,
Knowlagent,
Nexxphase,
Analytics,
Business Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Pipkins,
Workforce Force Optimization
Usually, just figuring out how to start the process of change is a major barrier to improvement in business. I think that’s especially true when it comes to integrated business planning (IBP). I started using that term six years ago to differentiate that process from financial budgeting and the many other forward-looking activities used in companies. IBP applies to a longstanding objective: bringing together the disparate strands of forward-looking activities across a corporation to foster...
Read More
Topics:
Big Data,
Planning,
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
Budgeting,
driver-based,
Operational Performance,
Business Collaboration,
Business Performance,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
Financial Performance Management,
Integrated Business Planning