At Oracle OpenWorld this week I focused on what the company is doing in business analytics, and in particular on what it is doing with its Exalytics In-Memory Machine. The Exalytics appliance is an impressive in-memory hardware approach to putting right-time analytics in the hands of end users by providing a full range of integrated analytic and visualization capabilities. Exalytics fits into the broader analytics portfolio by providing support for Oracle BI Foundational Suite including OBIEE,...
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Topics:
Big Data,
SAP,
exadata,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Exalytics,
IBM,
Oracle
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Market Research,
Research,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
CMO,
Industry Analyst,
Influencers,
Technology Vendors
Salesforce.com’s recent Dreamforce user conference got me wondering about how far the market for cloud-based software has come. To answer that question, I looked to our own research. For the past several years Ventana Research has routinely asked participants in its benchmark research what preference, if any, they have for deploying software they use to support the activity we are benchmarking. The choices we offer are on-premises, software as a service (SaaS – that is, in the cloud), hosted on...
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Topics:
SaaS,
Sales,
Sales Performance,
Salesforce.com,
Supply Chain Performance,
Operational Performance,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
Software
Call Centre & Customer Management Expo has been running for several years now. The event provides an opportunity for contact center and customer service managers in Europe to catch up with all the latest and greatest going on in the market. At this year’s event earlier this week, as usual, I found the normal mix of presentations, vendor exhibition stands and other side events. The vendor show included a mix of core contact center vendors (interaction management, CRM, WFO, customer experience...
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Topics:
Sales Performance,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Operational Performance,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Vendor(s),
Workforce Force Optimization
I attended Oracle’s annual OpenWorld conference this week. The company claims it holds the world’s largest technology conference, with 50,000 attendees and a million people viewing sessions online. It was a great opportunity to get close to the Oracle Fusion Applications, which the company presented as proven and ready, with customers using them on-premises and in private and public cloud computing usage methods. In keynotes from executives Larry Ellison, Mark Hurd and Thomas Kurian and...
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Topics:
Sales,
Sales Performance,
Salesforce.com,
SAP,
Social Media,
Mobile Technology,
Social Collaboration,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Management,
Oracle,
Workforce Performance,
CRM,
SFA,
Workday,
Workforce Analytics
Two key themes that emerged from Larry Ellison’s Sunday night keynote at this year’s Oracle OpenWorld were faster processing speed and cheaper storage. An underlying purpose to these themes was to assert the importance of Oracle’s strategic vertical integration of hardware and software with the acquisitions of Sun. I try to view technology keynotes like this from the perspective of a practical business user. Advancements such of these are important because enhancing the performance and...
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Topics:
Big Data,
Customer Experience,
executive,
IT Performance,
Business Analytics,
Business Performance,
Data Management,
Financial Performance,
In-Memory Computing,
Information Management,
Business Process Management,
Data,
FPM
Informatica is a Hot vendor when it comes to our Value Index for Data Integration. When it comes to meeting the business need for consistent and high-quality product information, Informatica just raised its prospects with its announced takeover of Heiler Software. Until now, Informatica has lacked a product information management (PIM) offering. Germany-based Heiler Software, whose presence has continued to grow in Europe and North America, was recently ranked as a Hot Vendor in our Value Index...
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Topics:
Sales Performance,
Supply Chain Performance,
MDM,
PIM,
Operational Performance,
Business Performance,
CIO,
Customer & Contact Center,
Data Governance,
Financial Performance,
Information Management,
Product Information Management
IBM acquired SPSS in late 2009 and has been investing steadily in the business as a key component of its overall business analytics portfolio. Today, SPSS provides an integrated approach to predictive analytics through four software packages: SPSS Data Collection, SPSS Statistics, SPSS Modeler and SPSS Decision Management. SPSS is also integrated with Cognos Insight, IBM’s entry into the visual discovery arena.
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Topics:
Predictive Analytics,
Social Media,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Customer & Contact Center,
IBM,
Workforce Performance,
SPSS
Confirmit is one of the leading vendors of market research services. It has a full range of products that support every step of the market research cycle. Its software lets users create surveys that can be delivered through multiple channels, perform panel management (managing teams of people that contribute to research programs), collect the data from completed surveys, and use a suite of reporting and analysis tools to gain in-depth insights from the data collected. The company has been...
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Topics:
Sales Performance,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Voice of the Customer,
Operational Performance,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Confirmit
Effective capital planning and capital investment are vital to a company’s long-term success. The choices a company makes – how much to invest and in which facilities or projects – have a profound effect on its long-term success. For that reason, companies take pains to ensure that these decisions support their long-term strategies and are made as rationally as possible. Because Ventana Research is frequently involved in software acquisition discussions, return on investment is a topic we...
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Topics:
Planning,
Office of Finance,
Reporting,
Business Analytics,
Business Performance,
Financial Performance,
finance,
capital budget,
capital spending,
FPM