I’ve been using electronic spreadsheets for more than 30 years. I consider this technology among the 20th century’s top five most important advances in business management. Spreadsheets have revolutionized every aspect of running any organization. A spreadsheet (specifically, VisiCalc) was the original “killer app” that made business people feel the necessity to buy a personal computer.
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Topics:
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
enterprise spreadsheet,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Visualization,
Workforce Performance,
Risk,
benchmark,
Financial Performance Management
LucidWorks addresses the growing volume of information now being stored in the enterprise and in big data with two products aimed at the enterprise with search technology. Though you may not be familiar with LucidWorks (previously known as Lucid Imagination), the company has for many years contributed to Apache Lucene, an open source search project, and commercialized and supported for it for business.
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Topics:
Big Data,
MapR,
Sales Performance,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Cloudera,
Customer & Contact Center,
Hortonworks,
Information Applications,
Information Management,
Operational Intelligence,
Search,
Strata+Hadoop
Profit Velocity Solutions’ PV Accelerator is an analytic application designed to enable capital-intensive companies to consistently achieve substantially wider margins and higher return on assets (ROA). Companies in industries such as specialty chemicals, building materials, integrated steel mills and silicon chip fabrication (to name just four) routinely fail to make the right decisions about pricing, production and sales management because they use analytic methods that, from an economic...
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Topics:
Performance Management,
Sales,
Sales Performance,
Supply Chain Performance,
Human Capital Management,
Office of Finance,
PV Accelerator,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Cloud Computing,
Financial Performance,
Price Optimization,
Profit Velocity,
Profitability,
Software,
S&OP
Business intelligence software is supposed to help businesses access and analyze data and communicate analytics and metrics. I have witnessed improvements to BI software over the years, from mobile and collaboration to interactive discovery and visualization, and our Value Index for Business Intelligence finds a mature set of technology vendors and products. But even as these products mature in capabilities, the majority lack features that would make them easy to use. Our recent research on ...
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Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Mobile Technology,
Natural Language,
Business Technology Innovation,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Discovery
Learning management software (LMS) has evolved over the past 25-plus years from a classroom scheduling tool that helped streamline instructor-led and classroom training to a rich, integrated enterprise application that delivers and tracks training across an entire organization. These applications are effective at enabling organizations to share knowledge and track the knowledge-sharing process. Typically they use a top-down model involving classic instructor-led training and online courseware....
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Topics:
Sales Performance,
Social Media,
HCM,
LMS,
Social Collaboration,
Learning Management,
Operational Performance,
Customer & Contact Center,
Information Management,
Workforce Performance,
HR,
Talent Management
Business analytics have become mainstream in most organizations. Our latest research in technology innovation found analytics was the top-ranked technology in 39 percent of organizations. To deepen the sophistication of their analytics, businesses can add geographic context and maps to business intelligence applications to create what we call location intelligence. Applications and tools with a geographic and spatial context can help deliver new and deeper insights to business. Information...
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Topics:
Sales Performance,
Social Media,
Geographic Information Systems,
GIS,
Location Analytics,
Spatial Data Quality,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Applications,
Information Management,
Location Intelligence
One of the important lessons company executives should have learned over the past 15 years is that it’s dangerous not to do contingency planning, a subject that I’ve written about before. By this I mean real, think-outside-the-box contingency planning (not just extrapolating), which is especially important when doing long-range planning. The past decade or so has been punctuated by periods of elevated volatility in financial and product markets, and there’s a good probability it will occur...
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Topics:
Big Data,
Planning,
Office of Finance,
Reporting,
Budgeting,
contingency,
currency,
driver-based,
Business Analytics,
Business Collaboration,
Business Performance,
Financial Performance,
Financial Performance Management,
Integrated Business Planning
My recent research into the contact center in the cloud shows the typical agent’s life is not an easy one. Agents are expected to handle more types of interactions that arrive through more communication channels as found in our research with inbound, email and outbound in use by more than 74 percent of organizations, meet an increasing number of performance metrics, and leave each caller feeling happy with the interaction. And they have to do this with a desktop that my research shows can only...
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Topics:
Sales Performance,
Social Media,
Customer Experience,
Social CRM,
LiveOps,
Operational Performance,
Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
CRM,
Workforce Force Optimization
Managing data efficiently across the enterprise continues to be a large challenge for both business units and IT. Organizations need data supplied in a consistent format and timely manner to help manage their activities and processes, but some do not look beyond conventional approaches to improvement. Today’s large volumes of data make it more difficult to understand the relationships among data and the role of location-related data. Our 2012 benchmark research on information management found...
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Topics:
Master Data Management,
Sales Performance,
Social Media,
MDM,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Cloud Computing,
Customer & Contact Center,
Data Governance,
Information Applications,
Information Management,
Location Intelligence,
DG
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Topics:
Big Data,
Splunk,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Applications,
Information Management,
Machine data,
Operational Intelligence