ParAccel is a well-funded big data startup, with $64 million invested in the firm so far. Only a few companies can top this level of startup funding, and most of them are service-based rather than product-based companies. Amazon has a 20 percent stake in the company and is making a big bet on the company’s technology to run its Redshift data warehouse in the cloud initiative. Microstrategy also uses ParAccel for it's cloud offering, but holds no equity in the company.
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Topics:
Big Data,
MicroStrategy,
Office of Finance,
Paraccel,
Analytics,
Cloud Computing,
Uncategorized
Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of operational expense budgets helps them get what they need and avoid IT politics or standards that impeded...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Mobile Technology,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance,
Business Applications
I began my involvement with contact centers – actually they were called call centers in those days -more than 20 years ago. I quickly learned that almost everyone involved in running a contact center is obsessed with metrics: queue times, average call handling times, agent utilization, average length of after-call work – the list seemed to be endless. Since joining Ventana Research I have carried out numerous benchmark studies into customer and contact center performance, and found things...
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Topics:
Customer Analytics,
Customer Experience,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics
This is annual report season, the time of year that a majority of European and North American corporations issue glossy paper documents aimed at investors, customers, suppliers, existing and prospective employees as well as the public at large. (Some countries have different conventions; in Japan, for instance, most companies are on a March fiscal year.) In reviewing some of the annual reports that are available on the Web, I was struck by the absence of advanced reporting technology used on...
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Topics:
Office of Finance,
extended close,
US-GAAP,
XBRL,
Analytics,
Business Performance,
Financial Performance,
Governance, Risk & Compliance (GRC),
CFO,
compliance,
financial reporting,
SEC,
Digital Technology
Ultimate Software held its annual global customer conference and analyst day recently in Las Vegas, where more than 1,300 attendees got to hear about the company’s plans for 2013. Ultimate, founded in 1990, is a human capital management (HCM) vendor that provides human resources management systems (HRMS), payroll management, talent management and workforce management products to organizations primarily in the United States and Canadian markets – though it is announcing an international...
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Topics:
Celergo HCM,
Ultimate,
Business Analytics,
Business Intelligence,
Cloud Computing,
Informatica,
Workforce Performance,
Compensation,
HR
This year’s Inspire, Alteryx’s annual user conference, featured new developments around the company’s analytics platform. Alteryx CEO Dean Stoecker kicked off the event by talking about the promise of big data, the dissemination of analytics throughout the organization, and the data artisan as the “new boss.” Alteryx coined the term “data artisan” to represent the persona at the center of the company’s development and marketing efforts. My colleague Mark Smith wrote about the rise of the data...
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Topics:
Predictive Analytics,
Sales Performance,
Tableau,
alteryx,
Absolute Data,
data artisan,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Data Integration,
Information Applications,
Operational Intelligence
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Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Kapplets,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Information Applications,
Information Management,
Information Optimization,
Kapow
One of the most important IT trends over the past decade has been the proliferation of ever wider and deeper sets of information sources that businesses use to collect, track and analyze data. While structured numerical data remains the most common category, organizations are also learning to exploit semistructured data (text, for example) as well as more complex data types such as voice and image files. They use these analytics increasingly in every aspect of their business – to assess...
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Topics:
Planning,
Predictive Analytics,
Customer,
Human Capital Management,
Office of Finance,
Budgeting,
close,
closing,
Finance Analytics,
PRO,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
CFO,
Risk,
costing,
FPM,
Profitability
IBM recently announced its new Customer Experience Lab. During a briefing I learned that the lab is a response to what IBM discovered by interviewing more than a thousand CMOs, who are concerned about the explosion of data companies collect about their customers. This explosion is being driven by changing customer communication preferences and the way customers now interact with organizations, which I recently highlighted in my post about the 2.0 world. My research into the contact center in...
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Topics:
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Mobile Apps,
Self-service,
Analytics,
Business Analytics,
Business Collaboration,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
IBM,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Force Optimization
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Topics:
Big Data,
Sales Performance,
Social Media,
Mobile Technology,
Vitria,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Complex Event Processing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence