There’s a growing realization that the multitenant approach to the cloud isn’t the only option that companies should weigh in deciding between deploying software on-premises and in the cloud. That some people describe the multitenancy approach as “the real cloud” reflects the contentious nature of some technical debates, especially those that occur early in the evolution of a new technology. Multitenancy does have advantages that confer cost savings, and these have been important in the first...
Read More
Topics:
Microsoft,
Mobile,
SaaS,
Sales,
Salesforce.com,
ERP,
HCM,
Human Capital,
Office of Finance,
Planview,
Concur,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
PSA,
Sage Software,
Unit4,
Analytics,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
CFO,
FinancialForce,
HR,
Infor,
Tagetik,
Workday,
Plex
Our latest benchmark research into the market for location analytics software finds significant demand for location-related technology that can improve business outcomes and generate relevant information for various types of users. (Location analytics is an extension of business analytics that can enhance the sophistication of data and processes by adding a geographic context.) My last analyst perspective on this topic discussed the business value of insights based on geography and what...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
GIS,
Location Analytics,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Data
Our recently released research into next-generation customer analytics shows that the most participants (52%) use spreadsheets as a customer analytics tool. I recently wrote that while these popular tools are adequate for some tasks, they are not suitable for analyzing large volumes and many types of customer data. So I think it is appropriate that one in four (26%) participants have adopted a dedicated customer analytics tool and a further 29 percent are planning to invest in such a tool in...
Read More
Topics:
Social Media,
Customer Analytics,
Speech Analytics,
Voice of the Customer,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics
At its recent 2014 analyst day Ceridian showed the progress it has made on its Ceridian and Dayforce human capital management (HCM) platform since last year’s launch of its broader HCM portfolio. Ceridian’s overall HCM business, which the company says had revenue of $950 million in 2013 and now has more than 100,000 customers, consists largely of payroll-related products and services such as tax filing and payroll cards, but also benefits, human resources and workforce management products.
Read More
Topics:
Mobile,
SaaS,
Social Media,
HCM,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Workforce Performance,
Ceridian,
Document Management,
HR,
Talent Management
Reconciling accounts at the end of a period is one of those mundane finance department tasks that are ripe for automation. Reconciliation is the process of comparing account data (at the balance or item level) that exists either in two accounting systems or in an accounting system and somewhere else (such as in a spreadsheet or on paper). The purpose of the reconciling process is to identify things that don’t match (as they must in double-entry bookkeeping systems) and then assess the nature...
Read More
Topics:
Office of Finance,
automation,
close,
closing,
Consolidation,
Controller,
effectiveness,
Reconciliation,
XBRL,
Business Performance,
Financial Performance,
Governance, Risk & Compliance (GRC),
CFO,
Data,
Document Management,
Financial Performance Management,
FPM
Read More
Topics:
Big Data,
Pentaho,
Predictive Analytics,
Sales Performance,
Supply Chain Performance,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Datawatch
The last time I reviewed Confirmit it had just acquired CustomerSat and was re-engineering its products to support a broader approach to voice of the customer (VOC), which Ventana Research defines as a complete view of customer interactions, customer sentiments after interactions and the outcomes of those interactions. During my latest briefing, I found out that the new architecture will be available in version 18 of the product, which Confirmit recently announced as generally available....
Read More
Topics:
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Voice of the Customer,
Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics,
Unified Communications
I had the pleasure of attending Cloudera’s recent analyst summit. Presenters reviewed the work the company has done since its founding six years ago and outlined its plans to use Hadoop to further empower big data technology to support what I call information optimization. Cloudera’s executive team has the co-founders of Hadoop who worked at Facebook, Oracle and Yahoo when they developed and used Hadoop. Last year they brought in CEO Tom Reilly, who led successful organizations at ArcSight, HP...
Read More
Topics:
Big Data,
Teradata,
Zoomdata,
IT Performance,
Business Intelligence,
Cloudera,
Hortonworks,
IBM,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Oracle,
Hive,
Impala,
Strata+Hadoop
Information technologists are fond of predictions in which the next big thing quickly and entirely renders the existing thing so completely obsolete that only troglodytes would cling to such outmoded technology. While this vision of IT progress may satisfy the egos of technologists, it rarely reflects reality. Mainframes didn’t disappear, for example. Although they long ago lost their dominant position, many remain key parts of corporate computing infrastructures. The IT landscape is a hybrid...
Read More
Topics:
Microsoft,
SaaS,
Sales,
Salesforce.com,
ERP,
HCM,
Human Capital,
Office of Finance,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
PSA,
Sage Software,
Unit4,
Analytics,
Business Performance,
Cloud Computing,
Financial Performance,
CFO,
FinancialForce,
HR,
Infor,
Workday,
Plex,
Professional Services Automation
Building a contact center is growing in complexity as companies struggle to support customers’ ever-higher expectations. Customers now insist on engaging with companies through the channel of their choice, often from a mobile device, and at a time of their choosing. If they interact with a person, they expect that person to have the social and technical skills to resolve their issues quickly and effectively. If they use any form of self-service, they expect the technology to help rather get in...
Read More
Topics:
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
Mobile Apps,
Self-service,
Operational Performance,
Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Force Optimization