Last year Ventana Research released our Office of Finance benchmark research. One of the objectives of the project was to assess organizations’ progress in achieving “finance transformation.” This term denotes shifting the focus of CFOs and finance departments from transaction processing toward more strategic, higher-value functions. In the research nine out of 10 participants said that it’s important or very important for the department to take a more strategic role. This objective is both...
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Topics:
Big Data,
Planning,
Predictive Analytics,
Governance,
GRC,
Office of Finance,
Budgeting,
close,
end-to-end,
Tax,
Tax-Datawarehouse,
Analytics,
Business Performance,
CIO,
Financial Performance,
In-memory,
CFO,
CPQ,
Risk,
CEO,
Financial Performance Management,
FPM
As organizations look to improve the competency and skills of their workers, learning management system (LMS) technology can help improve their efforts. Our latest benchmark research in next-generation learning management systems finds a range of progress in this regard. Our Performance Index analysis places organizations almost evenly between the two lowest (51%) and the two highest (49%) of four levels of performance. The results differ by size of company as measured by number of employees....
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Topics:
HCM,
Human Capital,
Human Capital Management,
LMS,
Learning Management,
Operational Performance,
Business Performance,
HR,
Talent Management
Our recently published Office of Finance benchmark research assesses a broad set of functions and capabilities of finance organizations. We asked research participants to identify the most important issues for a finance department to address in a dozen functional areas: accounting, budgeting, cost accounting, customer profitability management, external financial reporting, financial analysis, financial governance and internal audit, management accounting, product profitability management,...
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Topics:
Mobile,
Planning,
Predictive Analytics,
ERP,
FP&A,
Office of Finance,
Reporting,
Self-service,
Budgeting,
close,
closing,
computing,
Controller,
dashboard,
Tax,
Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
CFO,
Data,
finance,
Financial Performance Management,
FPM,
Microsoft Excel,
Spreadsheets
This year presents much opportunity for organizations to use a new generation of technology to compete better, be more efficient in their business operations and engage their workforces to their full potential. We have identified and begun to track the following next-generation technologies: analytics, big data, collaboration, cloud computing, mobile technology and social media, and in 2014 we added wearable computing to the list. In 2015 we will intensify our focus on all of them specifically ...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Governance,
Mobile Technology,
Wearable Computing,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Risk & Compliance (GRC),
Technology Innovation
Our benchmark research into business technology innovation shows that analytics ranks first or second as a business technology innovation priority in 59 percent of organizations. Businesses are moving budgets and responsibilities for analytics closer to the sales operations, often in the form of so-called shadow IT organizations that report into decentralized and autonomous business units rather than a central IT organization. New technologies such as in-memory systems (50%), Hadoop (42%) and...
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Topics:
Big Data,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Data Preparation,
Information Applications,
Information Management,
Operational Intelligence,
analytical application,
analytics in the cloud
Genesys is best known as a provider of contact center management systems and has long provided computer/telephony integration (CTI) and single-queue call routing systems. Over the past few years it has had changes of ownership and now is a stand-alone company focused on providing systems to improve the customer experience. To do this its combines contact center infrastructure systems and a suite of workforce optimization applications. We included the suite in our 2015 Workforce Optimization...
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Topics:
Big Data,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
Our recent Office of Finance benchmark research demonstrates the importance of using automation to execute finance department functions. Information technology systems do at least two things very well that make better use of people’s time, and both of them can substantially improve organizational performance. First, they eliminate the need for people to do repetitive tasks, which frees them to spend time on more valuable work that requires judgment and skill. IT systems also can be programmed...
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Topics:
Big Data,
Mobile,
Planning,
ERP,
FP&A,
Office of Finance,
Reporting,
Self-service,
Budgeting,
close,
closing,
computing,
Controller,
dashboard,
Tax,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
CFO,
Data,
finance,
Financial Performance Management,
FPM,
Microsoft Excel,
Spreadsheets
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Topics:
Big Data,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Analytics,
Business Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
Actuate, a company known for powering BIRT, the open source business intelligence technology, has been delivering large-scale consumer and industrial applications for more than 20 years. In December the company announced it would be acquired by OpenText of Ontario, Canada. OpenText is Canada’s largest software vendor with more than 8,000 employees and a portfolio of enterprise information management products. It serves primarily large companies. The attraction of Actuate for such a company can...
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Topics:
Big Data,
F-Type,
OpenText,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Information Applications,
Operational Intelligence,
Digital Technology
Sales organizations are under constant pressure to maximize their potential. To accomplish this they need to integrate their people and processes with those of the finance and operations groups and have access to all available information and useful technology. This is particularly true in the area of sales compensation, which when managed properly recognizes accomplishments, rewards success and motivates people. However, we find that few sales organizations take a comprehensive approach to...
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Topics:
Sales,
Sales Performance,
Sales Compensation,
Sales Operations,
Operational Performance,
Financial Performance,
commission