While covering providers of business analytics software, it is also interesting for me to look at some that focus on the people, process and implementation aspects in big data and analytics. One such company is Nuevora, which uses a flexible platform to provide customized analytic solutions. I recently met the company’s founder, Phani Nagarjuna, when we appeared on a panel at the Predictive Analytics World conference in San Diego.
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Topics:
Big Data,
Predictive Analytics,
IT Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Information Applications,
Strata+Hadoop
Infor is a vendor I haven’t covered much in the past, but after attending the recent Infor on the Road day in the U.K. that is about to change. I viewed Infor as basically a CRM vendor, and I don’t believe such systems have much impact on customer engagement and the customer experience. Indeed if you view Infor website’s product page, it features several product categories focused on internal processes: CRM, Asset Management, Financial Management, Resource Planning, Human Capital Management and...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Customer Analytics,
Customer Experience,
Speech Analytics,
Operational Performance,
Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Financial Performance,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
In our benchmark research on business technology innovation, organizations ranked analytics the number-one priority (for 39%) among six technology trends. Big data, perhaps because it is a more technical concept, ranked fifth, with 11 percent of organizations calling it a top innovation priority. But in this time of global business, nonstop communications and fierce competition, more organizations are finding that big data and analytics together can help them cope with constant change. They can...
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Topics:
Big Data,
Predictive Analytics,
Human Capital,
IT Research,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Information Applications,
Talent Management
When I last reviewed contact center vendor Zeacom it was in the process of being acquired by Enghouse Interactive, with its primary goal being a more global presence. At the time Zeacom’s main selling points were support for multiple channels of communication and integration with Lync, Microsoft’s unified communications software. Now the acquisition is complete (although Zeacom still seems to operate on a fairly autonomous basis), and I learned during a recent briefing that the latest release...
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Topics:
Big Data,
Customer Experience,
Operational Performance,
Analytics,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics
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Topics:
Sales Performance,
Office of Finance,
eDiscovery,
Exterro,
Operational Performance,
Business Performance,
Data Governance,
Data Management,
Financial Performance,
Informatica,
Information Applications,
Information Management,
Workforce Performance,
compliance,
Data,
Information,
Risk
Tidemark announced the release of the Fall 2013 version of its eponymous cloud-based application that my colleague assessed earlier in 2013. This new release adds capabilities for labor planning and expense management as well profitability modeling and analysis. These two areas of planning and analysis are common to all businesses. The new release adds features that enhance the software’s ability to do sales forecasting, initiative planning and IT department planning. The company continues to...
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Topics:
Big Data,
Performance Management,
Planning,
Predictive Analytics,
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
Controller,
Operational Performance,
Analytics,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
In-memory,
Workforce Performance,
CFO,
Tidemark,
Financial Performance Management,
financial reporting,
FPM,
Integrated Business Planning
QlikTech executives unveiled the future of what I cover in business analytics at its recent industry analyst summit in what they framed as natural analytics and how it underlies the company’s next major release in 2014, and with what they call QlikView.Next which they have outlined publicly. Anthony Deighton, SVP Products and Donald Farmer, VP of Product Management, did most of the talking, but it is clear that the idea unifies the business and technology strategy for its future.
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Topics:
QlikView,
discovery tools,
IT Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Information Applications,
Qlik
I recently attended an IBM event about its new social business products and services. I was skeptical at first: I have seen another vendor’s “social enterprise” come and go, and although companies need to address customer use of social media, I don’t think “social” is the path businesses should take; it is more to do with collaboration. However, I quickly learned that IBM sees things rather differently. Its starting point is the need for companies to make their workforces smarter – something I...
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Topics:
Big Data,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Self-service,
Operational Performance,
Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Financial Performance,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
Business planning is a new software category. These applications enable senior executives to integrate all the plans of business units into a single, integrated view, which helps them have more accurate plans, do more insightful what-if planning, achieve greater agility in reacting to changing business and economic conditions, and execute plans in a more coordinated fashion than was possible. Business planning software is intended for CEOs and COOs, who are not well served by current...
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Topics:
Big Data,
Performance Management,
Planning,
Predictive Analytics,
Office of Finance,
Reporting,
Budgeting,
Controller,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
In-memory,
Workforce Performance,
CFO,
Financial Performance Management,
financial reporting,
FPM,
Integrated Business Planning
Oracle continues to enrich the capabilities of its Hyperion suite of applications that support the finance function, but I wonder if that will be enough to sustain its market share and new generation of expectations. At the recent Oracle OpenWorld these new features were on display, and spokespeople described how the company will be transitioning its software to cloud deployment. Our 2013 Financial Performance Management Value (FPM) Index rates Oracle Hyperion a Warm vendor in my analysis,...
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Topics:
Big Data,
Mobile,
Planning,
Social Media,
ERP,
Human Capital Management,
Modeling,
Office of Finance,
Reporting,
Budgeting,
close,
closing,
Consolidation,
Controller,
driver-based,
Finance Financial Applications Financial Close,
Hyperion,
IFRS,
Tax,
XBRL,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Financial Performance,
In-memory,
Oracle,
CFO,
compliance,
Data,
benchmark,
Financial Performance Management,
financial reporting,
FPM,
GAAP,
Integrated Business Planning,
Price Optimization,
Profitability,
SEC Software