I recently attended the SAS Analyst Summit in Steamboat Springs, Colo. (Twitter Hashtag #SASSB) The event offers an occasion for the company to discuss its direction and to assess its strengths and potential weaknesses. SAS is privately held, so customers and prospects cannot subject its performance to the same level of scrutiny as public companies, and thus events like this one provide a valuable source of additional information.
Read More
Topics:
Big Data,
Predictive Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Information Applications,
Information Management,
Uncategorized
Technology innovation is accelerating faster than companies can keep up with. Many feel pressure to adopt new strategies that technology makes possible and find the resources required for necessary investments. In 2015 our research and analysis revealed many organizations upgrading key business applications to operate in the cloud and some enabling access to information for employees through mobile devices. Despite these steps, we find significant levels of digital disruption impacting every...
Read More
Topics:
Big Data,
Predictive Analytics,
Sales Performance,
Supply Chain Performance,
Governance,
Mobile Technology,
Operational Performance Management (OPM),
Customer Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Uncategorized,
Workforce Performance,
Business Performance Management (BPM),
Financial Performance Management (FPM),
Information Optimization,
Sales Performance Management (SPM)
During a recent analyst briefing, I learned that Genesys finished 2015 with a bang and enters 2016 with high expectations. Last year it made several changes at the top of the organization, naming a new president, Tom Eggemeier; a new chief marketing officer, Merijn te Booij; and a new head of global sales and field operations, Mark Turner. Their mandate is to stimulate sales of the company’s core product, Customer Experience Platform. I also learned that since spinning out of Alcatel Lucent in...
Read More
Topics:
Customer Experience,
Customer Performance,
Cloud Computing,
Uncategorized,
Call Center
Financial planning and analysis (FP&A) is one of the core functions of any finance department. Preparing a budget, measuring performance to financial objectives and forecasting the company’s financial position are three of the main tasks for the FP&A organization within Finance. A key challenge for today’s FP&A organization is increasing the business value and relevance of budgeting and planning. To do so, FP&A must transform the processes from a static, rear-view mirror approach to a...
Read More
Topics:
Analytics,
Business Performance,
Financial Performance,
Uncategorized
TelStrat is a company with a long history. Founded in 1993 it initially resold products of Nortel, Cisco and other telecom equipment vendors. The first product it developed and brought to market was a call recording system deployed on the customer’s premises. It expanded its portfolio over the years, and today its product suite Engage offers all the key pieces of workforce optimization: call recording, desktop capture, quality management, workforce management and speech, text and desktop...
Read More
Topics:
Customer Experience,
Customer Performance,
Cloud Computing,
Uncategorized,
Call Center
Using information technology to make data useful is as old as the Information Age. The difference today is that the volume and variety of available data has grown enormously. Big data gets almost all of the attention, but there’s also cryptic data. Both are difficult to harness using basic tools and require new technology to help organizations glean actionable information from the large and chaotic mass of data. “Big data” refers to extremely large data sets that may be analyzed computationally...
Read More
Topics:
Big Data,
Data Science,
Planning,
Predictive Analytics,
Sales Performance,
Social Media,
Supply Chain Performance,
FP&A,
Human Capital,
Marketing,
Office of Finance,
Operational Performance Management (OPM),
Budgeting,
Connotate,
cryptic,
equity research,
Finance Analytics,
Kofax,
Statistics,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Financial Performance,
Business Performance Management (BPM),
Datawatch,
Financial Performance Management (FPM),
Kapow,
Sales Performance Management (SPM)
The imperative to transform the finance department to function in a more strategic, forward-looking and action-oriented fashion has been a consistent theme of practitioners, consultants and business journalists for two decades. In all that time, however, most finance and accounting departments have not changed much. In our benchmark research on the Office of Finance, nine out of 10 participants said that it’s important or very important for finance departments to take a strategic role in...
Read More
Topics:
Big Data,
Planning,
Predictive Analytics,
Social Media,
Governance,
GRC,
Human Capital,
Mobile Technology,
Office of Finance,
Budgeting,
close,
Continuous Accounting,
Continuous Planning,
end-to-end,
Tax,
Tax-Datawarehouse,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
CIO,
Cloud Computing,
Financial Performance,
In-memory,
Uncategorized,
CFO,
CPQ,
Risk,
CEO,
Financial Performance Management,
FPM
The big data market continues to expand and enable new types of analyses, new business models and new revenues streams for organizations that implement these capabilities. Following our previous research into big data and information optimization, we’ll investigate the technology trends affecting both of these domains as part of our 2016 research agenda.
Read More
Topics:
Big Data,
Analytics,
Business Analytics,
Business Intelligence,
Data Preparation,
In-memory,
Information Management,
Operational Intelligence,
Uncategorized,
Information Optimization
Throughout the course of our research in 2016, we’ll be exploring ways in which organizations can maximize the value of their data. Ventana Research believes that analytics is the engine and data is the fuel to power better business decisions. Several themes emerged from our benchmark research on incorporating data and analytics into organizational processes, and we will follow them in our 2016 Business Analytics Research Agenda:
Read More
Topics:
Big Data,
Predictive Analytics,
Mobile Technology,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Cloud Computing,
Information Management,
Operational Intelligence,
Information Optimization