Ventana Research Analyst Perspectives

Enkata Optimizes Claims Processing

Posted by Richard Snow on Jul 20, 2013 9:44:21 AM

Enkata used to focus its products on improving agent performance in the contact center. It has gradually expanded that focus to include improving the performance of workers in the back office, an effort that has culminated in a suite of products that help companies improve processing of healthcare claims.

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Topics: Customer Experience Management, Back-office process improvement, BPM, Enkata, Operational Performance, Business Analytics, Business Intelligence, Customer & Contact Center, Call Center, Contact Center, Desktop Analytics, Workforce Force Optimization