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Ensuring digital effectiveness requires insights into how enterprises can provide the best outcomes through people, processes and technologies. Armed with those insights, business and technology investments can effectively innovate and streamline organizational processes.
Global enterprises are building new digital platforms to replicate human actions and eliminate routine tasks to achieve greater outcomes. Automation creates a new paradigm of people, processes, information and technology collaboration, resulting in improved effectiveness through increased investment in intelligent automation software. Given these positive trends, the ISG Provider Lens for Intelligent Automation forecasts that the intelligent automation market will exceed $19 billion in 2023.
Intelligent automation is marked by the convergence of advanced technologies such as machine learning, robotic process automation and natural language processing. This fusion is leading to the emergence of sophisticated systems capable of performing complex tasks with minimal human intervention. Examples include:
Automation also improves customer experiences by providing immediate responses. Our Analytics and Data Benchmark Research found nearly one-half of enterprises consider robotic process automation important.
Enterprises are primarily guided by three objectives to undertake automation change:
Efficiency is also a key target for any enterprise organization, and automating business processes helps reduce the errors and inefficiency of manual work. Our research further finds that more than 44% of enterprises plan to change the technology assessment and selection process to improve operational efficiency and reduce costs. Of those planning to change, 1 in 5 are motivated to reduce errors and mistakes impacting the business.
The benefits of intelligent automation are driving new approaches to everyday challenges. We expect greater adoption of these business trends in 2024:
These advancements are pushing the boundaries of what’s possible with intelligent automation, paving the way for a future where machines can learn, adapt and act in increasingly intelligent ways that benefit enterprises. Implementation of intelligent automation streamlines operations, reduces costs and enhances customer experiences. It is becoming a critical component of business transformation and modernization, driving unprecedented efficiency and productivity.
Regards,
Jeff Orr
Jeff Orr leads the research and advisory for the CIO and digital technology expertise at ISG Software Research, with a focus on modernization and transformation for IT. Jeff’s coverage spans cloud computing, DevOps and platforms, digital security, intelligent automation, ITOps and service management, intelligent automation and observation technologies across the enterprise.
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