Ventana Research Analyst Perspectives

Big Vendors Deserve Some Respect

Posted by David Menninger on Nov 26, 2016 8:33:51 AM

Fall is a busy time for software industry analysts. It’s a season filled with vendors’ user conferences and some industry conferences. Throughout the course of attending these events I’ve come to the realization that big vendors are often considered the Rodney Dangerfield of the software industry: They get no respect. What I mean by no respect is revealed in snarky social media comments, less enthusiastic coverage by tech media than smaller vendors get and a general sense that big vendors don’t do anything new with their development efforts. However, I suggest this is a shortsighted view of the software world. Smaller vendors serve a valuable function as a source of innovation for the industry, but they get a disproportionate share of attention. I suggest the big vendors deserve businesses’ attention, too, when they consider new software purchases.

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Topics: innovation, Software

Process Trumps Innovation in Business Analytics

Posted by Ventana Research on Feb 19, 2015 5:21:17 AM

The idea of not focusing on innovation is heretical in today’s business culture and media. Yet a recent article in The New Yorker suggests that today’s society and organizations focus too much on innovation and technology. The same may be true for technology in business organizations. Our research provides evidence for my claim.

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Topics: Big Data, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Financial Performance, Information Management, innovation

Salesforce Helps Midsize Company Dreams Come True

Posted by Robert Kugel on Sep 21, 2012 11:42:53 AM

I cover the meat-and-potatoes aspects of corporate computing. I also pay attention to the special needs of midsize companies (by our definition, those with between 100 and 999 employees), which are unlike those of either small business or large corporations. After attending this year’s Dreamforce conference, Salesforce.com’s annual user meeting held this week in San Francisco, I can appreciate how difficult it is for executives and people who work in back office functions to cut through the technology hoopla to find the utterly practical (but certainly not dull) reasons why the cloud can help them run their businesses better. In fact, cloud-based software-as-a-service (SaaS) offerings can give midsize companies a leg up in ways that on-premises alternatives can’t. Here are four big ones that top my list.

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Topics: Sales Performance, Salesforce.com, Social Media, ERP, CRM customer service, SMB, Business Performance, Cloud, Cloud Computing, Customer & Contact Center, Financial Performance, Accounting, Dreamforce, finance, Security, FPM, innovation

Make IT Spending Transparent

Posted by Robert Kugel on Aug 9, 2012 10:17:46 AM

What does it cost to run an IT department? That’s an easy question to answer, but for most companies, why it costs that amount is not. IT departments often complain that most of their budget is devoted to funding daily operations and basic maintenance (“keeping the lights on”), but often, one big overlooked problem is the chargeback process that most companies use to assign IT department operating costs.

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Topics: ABC, Budgeting, chargebacks, Operational Performance, Business Intelligence, Business Performance, Financial Performance, Activity Based Costing, innovation, IT cost

Just Buying Software Does Not Add Value

Posted by Robert Kugel on Oct 4, 2011 10:02:29 AM

I read a blog post by Ben Lamorte, VP of marketing and sales at Alight Planning who delivers business and financial planning applications, who askswhy financial reporting tools deliver no business value. This led me to think that there are more than a few ways to waste money buying software, but I want to focus on one of the most common ones: assuming that having a new application will automatically improve your business (or believing a vendor who tells you that it will).

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Topics: Planning, Agility, Reporting, Budgeting, Operational Performance, Business Collaboration, Business Performance, Financial Performance, Workforce Performance, innovation